IT Operations Specialist l - 3rd shift

Pay.Com; Troy, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Clopay Corporation in Ohio seeks an IT Operations Specialist for the 11:00 PM–8:00 AM shift at the Troy plant. The role focuses on desktop and shop-floor computing support, plus hardware and software installation, upgrades, and troubleshooting to keep manufacturing operations running smoothly.

You will work on Windows environments, manage user requests, and collaborate with teams to maintain a stable shop-floor IT landscape.

Qualifications

• Experience with desktop, hardware, and network support.
• High School Diploma or equivalent required.
• Strong problem-solving and customer-service orientation.

Responsibilities

• Ensure 24-hour manufacturing shop floor hardware is operational.
• Perform preventative maintenance on shop floor hardware equipment.
• Install, upgrade and troubleshoot PCs and related peripherals.
• Manage user expectations and follow up on requests.
• Assist other IT Operation Specialists as needed.
• Maintain knowledge of desktop and network products relevant to the environment.

Skills

Desktop support

Network support

Hardware troubleshooting

Education

High School Diploma

Tools

Windows OS

Microsoft Office

Cisco Equipment

Printers

Job description

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America's largest residential and commercial garage door manufacturer—we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America's Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for IT Operations Specialist - 3rd shift, in our Troy, Ohio plant. This position is 100% on-site. The hours are 11:00 PM to 8:00 AM.

Purpose

This position is responsible for assigned activities relating to desktop and network computing in addition to day-to-day plant shop floor. This will include, but not be limited to, assistance in software and hardware acquisition, implementation and support. As a team member, their primary responsibility will be providing daily support to the end user community with a focus on the manufacturing shop floor. A major emphasis is creating and maintaining a stable desktop and shop floor computing environment for their assigned plant locations.

Responsibilities/Principal Duties

• Ensure 24-hour manufacturing shop floor hardware.
• Perform preventative maintenance on shop floor hardware equipment.
• Responsible for installation, upgrading and troubleshooting of personal computers.
• Manage user expectations and follow up on a consistent and timely basis.
• Assist other IT Operation Specialists where appropriate.
• Maintain general industry knowledge of desktop and network products relative to Clopay's environment and technology direction.
• Be proactive in reading and gaining understanding of "new technology" and its potential within Clopay.
• Follow all standards and methods for Information Technology, architectures and product use.
• Responsible for complete installation, upgrade and troubleshooting of user requests.
• Working knowledge of use and configuration of networking operating environments supported by Clopay (Windows XP, 7, 8 and 10).
• Working knowledge of base software desktop configuration supported within Clopay (spreadsheet, word processing, data base applications, and operating systems).
• Working knowledge in the setup and support of base hardware configurations supported within Clopay.

Education

High School Diploma or equivalent

Experience

Experience with desktop, hardware, and network support and relevant products.

Equipment

Software: Microsoft Windows Products, Microsoft Office, McAfee Products, Java, ADP

Hardware: ISA, EISA, PCI, PCMCIA configurations, HP Printing Systems, Barcoding equipment, Ethernet networking, Cisco Equipment, HP Equipment, Label Printers, Avaya Equipment.

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success

Our team members thrive because we prioritize:

• Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
• A Culture of "What's Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
• Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
• A Legacy of Expertise: Join our "Pioneer Club" - a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
• Commitment to Innovation: We aren't just keeping up with industry trends; we're setting them. Whether it's our exclusive WINDCODE technology or our award-winning designs, we provide the tools for you to do your best work.
• Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Equal Opportunity Employer