IT Operations Specialist II

Cloudflare, Inc.; San Francisco, California, Boston (CA, MO, MA); On-site; USD 131,000 - 160,000; Full time

Job summary

An established industry player is on the lookout for an IT Operations Specialist II to ensure seamless IT operations at their corporate office. This dynamic role involves hands-on support for corporate events, managing advanced audiovisual solutions, and providing top-notch service to C-suite executives. The ideal candidate will thrive in a fast-paced environment, showcasing their expertise in IT management and event execution. Join a diverse team committed to building a better Internet while enjoying a competitive salary and a comprehensive benefits package.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Commuter Spending Accounts

On-demand mental health support

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible paid time off

Leave programs

Qualifications

• 3-5 years of hands-on IT experience focused on corporate office IT management.
• Strong onsite troubleshooting skills for hardware, software, and network issues.
• Experience managing AV solutions for corporate events and executive meetings.

Responsibilities

• Manage IT operations and provide hands-on support for corporate office.
• Lead IT support for high-profile corporate events and executive meetings.
• Oversee conference room technology and IT asset management.

Skills

IT Operations Management

AV Technology Support

Troubleshooting Skills

Event Support

Communication Skills

Education

Bachelor's degree in Information Technology

Relevant Certifications (ITIL, Microsoft 365)

Tools

Zoom

Google Meet

Jira Service Management

JAMF

InTune

PowerShell

Python

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: New York

This is an onsite, full-time role (5 days a week), ensuring hands-on IT operations support at our corporate office.

About the department

Cloudflare Enterprise Information Technology department architects, implements, and supports technology for our internal infrastructure, enterprise applications, and end user community.

The IT Infrastructure Team manages and supports our global end user computing fleet along with the services and infrastructure that empowers our business to operate at a global scale. Onboarding, maintenance lifecycle, platform integrations, security, secure disposal, as well as physical and cloud asset management are parts of the puzzle we're working on. Automating and implementing the most efficient processes to manage all of this in a scalable, high growth environment is our northstar.

What you'll do

As an IT Operations Specialist II (P3), you will be a key onsite resource responsible for managing IT operations, corporate event support, advanced audiovisual (AV) solutions, and white-glove service for C-suite executives. This role is fully onsite, 5 days a week, ensuring smooth IT operations and providing hands-on support for our corporate office. You will oversee conference room technology, IT asset management, and high-profile event execution to ensure a seamless technology experience for employees and executives.

This role reports to the IT Operations Manager and works closely with IT Service Desk, IT Operations Support team, Places and Office team, People Operations team, and business leadership.

Examples of desirable skills, knowledge and experience

Onsite IT Operations & Corporate Office Management

• Be the primary onsite IT specialist, providing immediate technical support to employees and executives.


• Ensure all IT systems, conference rooms, and event spaces are fully operational and proactively address any issues.


• Manage IT asset inventory, device provisioning, and lifecycle tracking for the corporate office.


• Work with IT and Security teams to enforce compliance, data protection, and access control policies.

Corporate Event Management

• Lead IT support for high-profile corporate events, conferences, and executive meetings.


• Coordinate with internal teams and vendors for event logistics, live-streaming, recording, and AV setup.


• Troubleshoot and resolve real-time technical issues to ensure event success.

Advanced AV & Conference Room Support

• Manage and support conference room AV technology, video conferencing platforms (Zoom, Google Meet), and executive briefing centers.


• Maintain, configure, and troubleshoot AV hardware, digital displays, microphones, and control systems.


• Oversee installation, maintenance, and optimization of AV systems to improve user experience.

C-Suite & Executive IT Support

• Deliver white-glove IT support for senior executives, ensuring seamless device functionality and IT accessibility.


• Provide personalized technical assistance for meetings, device setups, and secure remote access.


• Rapidly respond to critical IT issues affecting executive users and ensure high-priority resolution.

Qualifications & Skills
Required

• 3-5 years of hands-on IT experience with a focus on corporate office IT management, event support, and AV technology.


• Strong onsite troubleshooting skills for hardware, software, and network issues.


• Experience managing AV solutions for corporate events, conferences, and executive meeting spaces.


• Knowledge of video conferencing platforms (Zoom, Google Meet) and AV control systems.


• Proven experience providing high-touch IT support for executives and senior leadership.


• Strong communication and customer service skills with the ability to work under pressure in high-stakes situations.


• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).


• Relevant certifications, such as ITIL 4 Foundation, Microsoft 365 Certified: Modern Desktop Administrator, AVIXA CTS, or CompTIA Security+.

Preferred

• Experience with Jira Service Management, JAMF, InTune, and automation tools (PowerShell, Python).


• Strong understanding of corporate AV system design, live-streaming, and event production.


• Familiarity with IT security best practices and compliance standards.

If you thrive in a fast-paced environment and have a passion for corporate technology, event execution, and high-level IT support, we encourage you to apply!

Compensation

For New York City: Estimated annual salary of $131,000- $160,000

Equity

This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance


• Dental Insurance


• Vision Insurance


• Flexible Spending Accounts


• Commuter Spending Accounts


• Fertility & Family Forming Benefits


• On-demand mental health support and Employee Assistance Program


• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance


• Life & Accident Insurance


• 401(k) Retirement Savings Plan


• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave


• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.