IT OPERATIONS SPECIALIST

shop the Jub; Lebanon (Lebanon County); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Free Life Insurance

403b Retirement Plans

Staff Devotions

Job summary

shop the Jub is seeking a full-time IT Support Specialist to serve as a primary contact for technology solutions and support across their organization. This role requires hands-on problem-solving, a strong customer service orientation, and proficiency in various technology systems, including SAP S/4Hana. Candidates should align with Christian values, contributing to a positive and faith-filled work environment, while supporting critical services that make a meaningful difference in lives impacted by incarceration.

Qualifications

• Have a heart for service and alignment with Christian values.
• Highly motivated hands-on problem solver.
• Experience with IT SDLC, ITSM, ITIL is preferred.

Responsibilities

• Serve as the primary point of contact for technology providers.
• Act as a technology resource for all departments.
• Diagnose and resolve issues related to software and hardware.

Skills

Problem solving

Customer service orientation

Technology skills

Business acumen

Tools

SAP S/4Hana

EWM

SAC

CPI

BTP

Job description

Description

We exist to serve those affected by incarceration by being Ambassadors of Life Change through the Gospel of Jesus Christ.

What Current Employees are Saying

“Knowing and seeing leadership hold true to the vision of the Ministry is refreshing.”

“My work here is directly impacting someone’s life in a positive way.”

“What I do empowers the front-line staff to reach lives with the Gospel of Jesus Christ.”

“In a world without conviction, Jubilee upholds conviction and places Christ at the center.”

Why Join Us?

• Positive and Faith-filled work environment
• Work for a meaningful purpose
• Support Life Change through the Gospel of Jesus Christ
• Make a real difference behind the scenes
• Be part of a mission-driven team
• Prayer and Devotions with your Co‑Workers
• Small, tight-knit team
• Set schedules

What You’ll Do

• Serve as the primary point of contact for technology providers (e.g., Flagstream, Comcast), primarily via remote communication
• Act as a technology resource for all departments, including office and retail locations
• Diagnose and resolve issues related to software, Windows operating systems, hardware, and network systems (Active Directory, Ethernet, wireless) for staff and POS systems
• Manage facility security systems, including cameras and alarms
• Support the security of the organization’s local area network, email, and file systems
• Research, plan, and implement system upgrades and IT initiatives, including hardware procurement and deployment
• Develop proficiency in software platforms used across departments, including thrift store POS systemsAdvise and support technology use to enhance Aftercare programs
• Stay abreast of industry trends and emerging technologies, identifying opportunities to leverage new solutions to enhance and support business objectives.

Who You Are

• Have a heart for service and alignment with our Christian values
• Highly motivated hands‑on problem solver
• Strong customer service orientation
• Strong technology skills and business acumen
• Experience implementing SAP S/4Hana, EWM, SAC, CPI, BTP
• Knowledge of the change control process and procedures
• Foundational understanding of IT SDLC, ITSM, ITIL

The Details

Schedule: Monday – Friday

Hours: 8:00 am to 4:30 pm

Compensation: $24.00/hour

Full Time Benefits:

• Paid Time Off
• Staff Devotions
• Health Insurance, Dental, Vision
• Free Life Insurance
• 403b Retirement Plans