IT Operations Specialist

Hilltop Holdings; Dallas (TX); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Hilltop Holdings is seeking a focused IT Operations Specialist for the Network Operations Center (NOC). You will monitor alerts, manage incidents, and analyze root causes to maintain service health across networks, servers, and applications.

You’ll also ensure batch processing completes successfully and document workflows for teams. You will collaborate with IT teams, provide timely updates, and contribute to process improvements.

Qualifications

• 4+ years of experience in an IT support role; IT degree or certifications may offset some experience.
• Banking, mortgage or financial services industry experience preferred.
• Experience with IT Service Management tools (e.g., KACE, Remedy, ServiceNow).
• Strong knowledge of Cisco, Windows, and Office products; familiarity with AD a plus.

Responsabilités

• Assess and manage major incidents during service interruptions or outages.
• Monitor network, servers, and applications for availability, stability, and performance.
• Ensure successful batch data processing tasks and monitor automated jobs.
• Collaborate with cross-functional teams to resolve IT issues affecting services.
• Communicate incident status, resolutions, and potential impacts to stakeholders.

Connaissances

Incident management

Monitoring & alerting

Root cause analysis

Documentation

Customer focus

Formation

Bachelor’s degree

Associates degree

IT certifications preferred

Outils

KACE

Remedy

ServiceNow

Cisco

Microsoft Windows

Active Directory

Description du poste

Hilltop Holdings is looking for an IT Operations Specialist for the Network Operations Center (NOC). The IT Operations Specialist monitors, reviews, and responds to alerts about the operational health of network, infrastructure, and application environments. They manage major incidents, conduct root cause analysis, ensure successful batch processing, and collaborate with teams to resolve escalated issues. The specialist also communicates updates, provides feedback for improvements, and creates documentation.

Responsibilities

• Assess and manage major incidents during service interruptions or outages.
• Monitor network, servers, and applications for availability, stability, and performance.
• Monitor automated jobs or perform tasks to ensure successful completion of batch data processing tasks.
• Collaborate with cross-functional teams to resolve network, infrastructure, and application issues.
• Assess the impact of issues on customers and take appropriate actions.
• Respond promptly and efficiently to network, infrastructure, and application-related incidents.
• Proactively review alerts, operating conditions, and tickets to identify potential trends and to prevent potential customer-impacting issues.
• Identify and isolate root causes of faults in collaboration with other IT teams.
• Maintain situational awareness of events and maintenance affecting service delivery.
• Communicate incident status updates, resolutions, and potential impacts to stakeholders and management.
• Provide feedback to improve best practices, procedures, and team operations.
• Contribute to discussions on process improvements, tool enhancements, and team efficiency.
• Create comprehensive documentation and workflows for teams.
• Collect, analyze, and report data on network, infrastructure, and application performance.
• Participate in the team on-call rotation.
• Perform other team duties as assigned.

Qualifications

• High School diploma, general education degree (GED) or equivalent required; Bachelor’s degree, Associates degree, or IT related certifications preferred.
• 4+ years of experience in an IT support role required—IT degree or certifications will be considered in lieu of some required experience, evaluated on a case-by-case base. Experience in banking, mortgage or financial services industry preferred.
• Experienced with the use and operation of IT Service Management tools (i.e. KACE, Remedy, ServiceNow, etc).
• Must have strong knowledge of and experience with current Cisco, Microsoft Windows and Microsoft Office products.
• Basic knowledge or familiarity with Active Directory group and account administration a plus.
• Ability to learn and retain knowledge of various systems, tools, and applications.
• Excellent analytical and trouble shooting skills with strong attention to detail.
• Must have the ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a professional and mature demeanor.
• Excellent time management and organizational skills.
• Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of company employees.
• Excellent customer service skills.
• Ability to work in a collaborative team environment.
• Ability to prioritize and work with minimal or no supervision.
• Ability to execute procedures and follow established policy and procedure.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About Us

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit www.hilltop.com .

About The Team

The Information Technology department at Hilltop Holdings is a forward-thinking team dedicated to delivering innovative technological solutions that drive success in the financial services industry. Our department leverages cutting-edge technologies to enhance operational efficiency, customer experiences, and ensure the security and integrity of our systems and data. We are committed to staying at the forefront of technological advancements, constantly exploring new opportunities in emerging trends. Our team fosters a collaborative and respectful work environment. We empower our talented professionals to develop creative solutions and drive digital transformation across the organization. With a strong focus on agility and adaptability, our department is instrumental in enabling Hilltop to stay ahead of the curve in an ever-evolving digital landscape.