IT Operations & Security Lead

Vego Garden; Houston (TX); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

PTO days

Holidays

401k match

Health insurance

Dental & Vision

Job summary

Vego Garden is seeking an experienced IT Operations & Security Lead to manage and secure our growing eCommerce tech stack. This hands-on role covers employee tech, business apps, infrastructure, and cybersecurity.

You will support Windows and macOS, Google Workspace, and ERP/CRM/WMS systems, while improving processes and ensuring reliability across office, warehouse, and remote endpoints. Based in Tomball, TX, you will partner with teams to scale systems for rapid growth and safeguard data

Qualifications

• 5+ years in IT Operations or related roles.
• Experience supporting Windows and macOS environments.
• Experience with Google Workspace and cloud tools.
• Experience with IT ticketing and documentation.
• Strong problem-solving and customer service focus.

Responsibilities

• Serve as primary IT support escalation point.
• Provide tech support for office, warehouse, and remote users.
• Manage onboarding/offboarding and device provisioning.
• Support ERP, CRM, WMS, shipping and eCommerce systems.
• Maintain security practices and incident response.

Skills

Troubleshooting

Communication

Customer service

Multitasking

Documentation

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field

Tools

Google Workspace

Shopify

ERP

CRM

WMS

Microsoft Certifications

Job description

Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development!

Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm.

Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe's, Wayfair, and Amazon.

We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere!

Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status.

Job Purpose

We are seeking an experienced IT Operations & Security Lead to help manage, support, and secure the technology environment that powers our growing eCommerce business.

This role serves as the primary technical resource for employee technology, business applications, infrastructure, and cybersecurity initiatives. The ideal candidate is a hands-on problem solver who enjoys supporting users, improving systems, and driving operational excellence across a fast-paced organization. This position offers an opportunity to take ownership of day-to-day IT operations while helping shape the future of technology and security at Vego Garden.

Essential Responsibilities

IT Operations

• Serve as the primary escalation point for IT support requests across the organization.
• Provide technical support for employees across office, warehouse, and remote environments.
• Diagnose and resolve hardware, software, operating system, and business application issues.
• Configure, deploy, maintain, and support laptops, desktops, mobile devices, printers, and peripherals.
• Manage employee onboarding and offboarding, including device setup, account provisioning, and access management.
• Maintain accurate inventory of technology assets and software licenses.

Business Applications & Systems Support

• Support Google Workspace and related productivity platforms.
• Troubleshoot issues involving ERP, WMS, CRM, shipping, and eCommerce systems.
• Partner with internal teams to improve business processes and technology adoption.
• Coordinate with software vendors and external service providers to resolve technical issues.
• Assist with application implementation, upgrades, and user training.

Infrastructure & Networking

• Support office and warehouse network environments, including Wi-Fi, VPN, firewalls, switches, printers, and conference room technology.
• Monitor system performance and proactively identify opportunities for improvement.
• Participate in infrastructure upgrades, deployments, and technology projects.
• Ensure reliability and availability of business-critical systems.

Cybersecurity

• Assist in maintaining a secure IT environment through implementation of security best practices.
• Manage user access controls, MFA, endpoint protection, and device security policies.
• Support vulnerability remediation, patch management, and security monitoring efforts.
• Assist with incident response and security investigations when needed.
• Promote cybersecurity awareness and best practices across the organization.

Process Improvement & Documentation

• Create and maintain technical documentation, procedures, and support knowledge bases.
• Recommend solutions that improve efficiency, reliability, and user experience.
• Participate in strategic technology initiatives and continuous improvement efforts.
• Support company growth through scalable and secure technology solutions.

Requirements

• 5+ years of experience in IT Operations, Technical Support, Systems Support, Infrastructure Support, or related roles.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field.
• Strong experience supporting Windows and macOS environments.
• Experience administering Google Workspace and cloud-based collaboration tools.
• Strong troubleshooting skills across hardware, software, networking, and business applications.
• Working knowledge of: TCP/IP, DNS, DHCP, Wi‑Fi, VPN, Firewalls, and Endpoint security.
• Experience managing user accounts, permissions, and access controls.
• Experience with ticketing systems and IT documentation.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting eCommerce, retail, distribution, logistics, or warehouse operations.
• Experience with Shopify, ERP, CRM, WMS, and shipping platforms.
• Experience supporting barcode scanners, label printers, and warehouse technology.
• Familiarity with cybersecurity frameworks and security best practices.
• Industry certifications such as: CompTIA A+, Network+, Security+, Google Workspace Administrator, and/or Microsoft Certifications

Physical Demands

This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing.

Job Location and Work Schedule

• This is a full‑time, on‑site position based out of Tomball, TX.
• 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377.
• Monday through Friday.
• 8:00 AM to 4:30 PM. Lunch break 12:00 pm to 12:30 pm.

Benefits

• The salary range is $65,000-$80,000.
• Flexible Paid Time Off.
• 12 PTO days per year, accrued bi‑weekly, with incremental increases annually.
• 7 paid Holidays.
• 401k contribution match of 4%.
• Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
• Toll Roads Allowance of $100 per month.
• Phone Allowance of $50 per month.
• Company-sponsored breakfasts and lunches.
• We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!