IT Operations Monitoring Engineer

SAIC; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

SAIC in Washington DC is seeking a senior IT monitoring engineer responsible for the discovery, monitoring, and management of IT infrastructure. You will utilize OpenText OBM, SiteScope, and Microsoft SCOM to provide centralized visibility, dashboards, and alerts for rapid incident response.

The role requires extensive Windows/Linux experience, SNMP/WMI proficiency, and strong scripting (PowerShell or VBScript), with ITIL foundations preferred and a background in federal/defense infra welcomed.

Qualifications

• Extensive experience with enterprise monitoring across Windows and Linux servers.
• Proven ability to design and implement monitoring solutions and dashboards.
• Strong scripting skills (PowerShell or VBScript).
• Experience with multi-vendor monitoring tools and integration.
• ITIL familiarity and certifications preferred.

Responsibilities

• Ensure on-site full-time monitoring at DOT HQ, Washington DC.
• Deploy and manage monitoring policies and management packs.
• Integrate data sources from third-party tools into OBM unified console.
• Create intuitive dashboards and proactive alerts for 24x7 operations.
• Perform event correlation, filtering, and incident triage to reduce noise.
• Collaborate across teams during outages to resolve service disruptions.

Skills

Windows OS

Linux OS

PowerShell

VBScript

SNMP

WMI

Education

ITIL Foundation Certification

Tools

OpenText OBM

SiteScope

Microsoft SCOM

ServiceNow

Job description

Description

Job Summary

This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

Job Description and Duties

• Position is required to be full-time onsite at DOT HQ, Washington DC.
• Assist in driving, standardizing, and managing unified configuration management database.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
• Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services.
• Creates alerts and notifications based on service availability.
• Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.

Qualifications

Required Education and Experience:

• Must have extensive knowledge of multi-vendor server operating systems.
• Minimum of 10 years of experience performing monitoring and managing/configuring monitoring systems.
• Expert level systems administrator experience managing Windows and/or Linux operating systems.
• Direct experience and expertise with Management Protocols including SNMP, and WMI.
• Scripting Experience: PowerShell, VBScript, and/or other scripting experience.
• Experience managing monitoring systems with >250 Host and/or >3000 sensors.
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred Skills and Qualifications:

• Experience supporting a 24x7 operations environment, ideally support large Federal/Defense Infrastructures.
• OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic experience.
• Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components.
• Expert level experience with scripting and automation.
• Experience integrating monitoring tools to operate through ServiceNow.
• Experience automating alerts to generate Service Tickets.
• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management.
• ITIL certification(s) including Foundations and above strongly preferred.
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience.
• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.