IT Operations Manager

AMERICAN SYSTEMS; Arlington (VA); On-site; USD 133,000 - 222,000; Full time

Job summary

AMERICAN SYSTEMS is seeking an IT Operations Manager in Arlington, VA to lead the Help Desk Specialist Manager role and oversee day-to-day operations of the technical service desk for the F-35 JPO VE environment. You will supervise second-tier support, train staff, monitor service levels, and drive continual service improvement.

You will coordinate with system admins, network engineers and cyber personnel to ensure secure, reliable operations and compliant documentation.

Qualifications

• Bachelor's degree in IT, CS, cybersecurity, engineering or related field.
• 10+ years of IT operations, configuration management, change management, or related work.
• Experience leading technical personnel and meeting milestones and budgets.
• Knowledge of hardware, software, servers, apps, networks and config changes.

Responsibilities

• Lead configuration- and change-management staff and supervise daily baseline activities.
• Develop and enforce configuration baselines for servers, workstations, networks, apps, and government software.
• Log, categorize, and track change packages from governance boards and emergencies.
• Assess changes for dependencies, cybersecurity risk, testing needs, rollback planning, and approvals.
• Document decisions, action items, and status; coordinate with stakeholders and teams.

Skills

Leadership

Project planning

Configuration management

Change management

ITIL

RMF/NIST/FISMA

Cybersecurity basics

Education

Bachelor's degree in IT / CS / cybersecurity / engineering

Tools

CMDB

Change control boards

Documentation tools

Job description

IT Operations Manager

Location: US-VA-Arlington

ID: 2026-4843

Category: IT / Cyber Security / Network Systems

Position Type: Full-Time

Remote: No

Clearance Required: Secret

Overview

The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service desk supporting the F-35 Joint Program Office Virtual Enterprise environment. This position directs second-tier support for end-user hardware, software, applications, servers, network services, service requests, incidents, and recurring problems that cannot be resolved at the first tier. The role trains and coaches help desk personnel, monitors service levels and customer experience, serves as an escalation point for critical or unusual issues, and uses performance data, post-incident reviews, and root-cause analysis to improve service quality. Through disciplined use of information technology service management processes and tools, the Help Desk Specialist Manager promotes timely restoration of service, accurate ticket handling, effective knowledge transfer, and continual service improvement.

Responsibilities

• Lead configuration- and change-management personnel and oversee day-to-day execution of technical baseline, change-control, and documentation activities.
• Develop, maintain, and enforce approved configuration baselines for servers, workstations, network devices, applications, commercial software, Government software, and related infrastructure.
• Track, log, categorize, distribute, and maintain change packages resulting from approved Configuration Control Board, Change Approval Board, Technical Review Board, or emergency change actions.
• Evaluate proposed changes for technical dependencies, cybersecurity risk, testing requirements, implementation steps, rollback procedures, service impact, and required approvals.
• Facilitate change-control meetings and ensure that decisions, action items, implementation status, deadlines, exceptions, and unresolved issues are accurately documented and communicated.
• Maintain configuration records, audit trails, architectural diagrams, system documentation, and applicable Risk Management Framework or authorization artifacts affected by approved changes.
• Monitor for configuration drift and coordinate remediation to keep systems aligned with approved baselines and applicable information technology and cybersecurity standards.
• Train and guide personnel on configuration-management methodology, documentation expectations, change status requirements, and proactive control of technical changes.
• Coordinate with system administrators, network engineers, application teams, cybersecurity personnel, service-management teams, and Government stakeholders to support effective implementation.

Qualifications

• Bachelor's degree from an accredited college or university in information technology, computer science, cybersecurity, engineering, or a related discipline.
• Minimum of 10 years of related experience in information technology operations, configuration management, change management, systems administration, network operations, or a comparable technical field.
• Experience managing technical personnel and ensuring that department milestones, operational goals, schedules, and approved resource constraints are met.
• Demonstrated knowledge of hardware, software, server, application, and network configurations and the operational and security implications of technical changes.
• Experience with configuration baselines, change packages, configuration control boards, implementation and rollback planning, audit trails, and configuration-management databases.
• Working knowledge of Risk Management Framework and authorization-to-operate maintenance activities, including updates to security and technical documentation affected by system changes.
• Ability to apply relevant configuration- and service-management practices and frameworks, including Information Technology Infrastructure Library, National Institute of Standards and Technology, and Federal Information Security Modernization Act requirements.
• CLEARANCE: Active Secret clearance

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $133,000.00/Yr. - USD $222,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status