IT Operations Leader: Service Delivery & Continuity

Gulf Coast Blood; Houston (TX); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Free Parking

Career advancement

Job summary

Gulf Coast Blood is seeking an IT Operations & Service Delivery leader to steward end-to-end IT services, ensuring reliability, security, and efficiency for internal and external customers. You will guide operations teams, manage incidents, and align IT with business goals in the health sector.

We value experience in healthcare IT, vendor management, and strategic IT planning. This role is hybrid, based in Houston, with opportunities to advance and impact a life-saving mission.

Qualifications

• 5-8+ years of experience in IT infrastructure.
• 3–5+ years in leadership roles.
• Experience in healthcare, life sciences, blood banking, or regulated manufacturing required.
• Strong technical knowledge of IT systems, project management, risk management, vendor negotiation, budgeting, and customer service.

Responsibilities

• Lead and manage the IT operations team, including recruitment, performance management, and professional development.
• Manage incident, problem, and request fulfilment processes to ensure timely resolution and root cause analysis.
• Coordinate change and release management to minimize service disruption.
• Plan and manage capacity and performance to meet current and forecast demand.
• Oversee vendor and third-party relationships, contracts, and service levels.
• Develop and implement IT service delivery strategies to optimize quality and efficiency.
• Monitor and analyze service performance metrics to identify improvement opportunities.
• Conduct service reviews, risk assessments, and mitigation strategies.

Skills

IT leadership

IT operations

Risk management

Project management

Vendor management

Customer service

Communication

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Tools

HL7

APIs

Middleware

ITIL 4 Foundation

AWS

Azure

CompTIA Security+

Job description

Gulf Coast Blood is seeking an IT Operations & Service Delivery leader to steward end-to-end IT services, ensuring reliability, security, and efficiency for internal and external customers. You will guide operations teams, manage incidents, and align IT with business goals in the health sector.

We value experience in healthcare IT, vendor management, and strategic IT planning. This role is hybrid, based in Houston, with opportunities to advance and impact a life-saving mission.