IT Operations Engineering

Logoslabs; San Francisco (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Work & Swim program

Hybrid/Remote across Europe

Employee wellbeing

Job summary

Finom is hiring an IT support professional to be the first line of help for employees across Europe. You’ll triage requests via Jira Service Management and Slack, resolve issues within SLA, and maintain the employee IT experience.

You’ll diagnose Windows and macOS problems remotely, manage onboarding/offboarding in JumpCloud and Google Workspace, and keep documentation up to date. The role offers hybrid arrangements and opportunities in security/compliance efforts.

Qualifications

• 2+ years in IT support or similar user-facing technical role.
• Hands-on troubleshooting of Windows and macOS: hardware, OS, applications, peripherals, and network connectivity.
• Strong customer service track record: patient, empathetic, and clear under pressure.
• Experience with an ITSM or ticketing tool, ideally Jira Service Management, and SLAs.
• Working knowledge of Google Workspace or M365 user administration.
• Familiarity with JumpCloud MDM or similar identity providers for enrollment, resets, MFA, and SSO.
• Good written documentation habits: clear ticket notes and knowledge base articles.
• Fluent English, written and spoken.

Responsibilities

• Delivering Excellent Internal Support: triage and resolve requests within SLA, keep users updated, and close tickets with clear communication.
• Troubleshooting Windows and macOS devices remotely, diagnosing and fixing hardware, OS, software, and network issues.
• Onboarding/offboarding tasks in JumpCloud, Google Workspace, and Torii; handle access requests and SSO issues.
• Administering Jira, Confluence, Slack, and Notion; maintain JSM workflows and knowledge base articles.
• Spot trends in tickets and propose automation or KB articles; support security/compliance efforts (ISO 27001, SOC 2).

Skills

Customer support

Troubleshooting

Windows & macOS

Documentation

SLA compliance

English proficiency

Tools

Jira Service Management

JumpCloud MDM

Google Workspace

M365

Job description

About Finom

Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

About You

You enjoy helping people and it shows. You stay calm under pressure, explain technical issues in plain language, and follow up until the problem is actually solved. You treat every ticket as a colleague who needs help, not a queue item.

You're pragmatic and learn quickly. You don't need to build systems from scratch, but you think like a builder: you notice recurring issues, ask why they happen, and suggest a fix, a script, or a better process. You document what you learn so the next person doesn't have to start over.

What You'll Do

• Delivering Excellent Internal Support: You'll be the first line of help for Finom employees through Jira Service Management and Slack. You'll triage and resolve requests within SLA, keep users updated, and close tickets with clear, friendly communication. You'll own the employee experience of IT, from a quick password reset to a stressful laptop failure before a big meeting.

• Troubleshooting Windows and macOS Devices: You'll diagnose and fix hardware, OS, software, and network issues on both platforms, remotely. You'll handle device enrollment and compliance issues in JumpCloud MDM, software installs and updates, and elevate complex cases with a clear write-up of what you've already tried.

• Supporting Identity, Access, and the Employee Lifecycle: You'll run day-to-day onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii, handle access requests and SSO issues, and follow our access governance and least-privilege practices.

• Administering Everyday Platforms: You'll handle user-level administration of tools like Jira, Confluence, Slack, and Notion, and help keep JSM request types, knowledge base articles, and workflows accurate and easy to use.

• Improving How We Work: You'll spot trends in tickets and flag recurring issues. Where it makes sense, you'll write a knowledge base article, a small script, or propose an automation to the team. You'll support security and compliance efforts (DORA, ISO 27001, SOC 2) by following procedures carefully and keeping good records.

Who You Are

• 2+ years in IT support, service desk, or a similar user-facing technical role

• Hands-on troubleshooting of both Windows and macOS: hardware, OS, applications, peripherals, and network connectivity

• A strong customer service track record: patient, empathetic, and clear with non-technical colleagues, including under time pressure

• Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs

• Working knowledge of Google Workspace or M365 user administration

• Familiarity with an MDM (JumpCloud MDM, Intune, or Jamf) and an identity provider (JumpCloud, Okta, Entra ID) for everyday tasks like enrollment, password resets, MFA, and SSO issues

• Good written documentation habits: clear ticket notes and knowledge base articles

• Fluent English, written and spoken

Nice to Have

• Basic scripting (PowerShell, Bash, or Python) and a curiosity for automating repetitive work

• Confident use of AI tools to speed up troubleshooting and documentation

• Exposure to security and compliance frameworks (ISO 27001, DORA, SOC 2) or SaaS management tools like Torii

• Experience with meeting room and AV setups (Google Meet or Zoom Rooms)

• Experience in a fast-growing or regulated company

What We Offer

A chance to shape the day-to-day IT experience of a growing fintech. You'll have real ownership of how employees are supported, room to grow your technical skills alongside an experienced IT Operations team, and a clear path toward systems administration and automation if that's where you want to go.

What You Will Get In Return

• Make a genuine impact on the product

• Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

• Work in the EU

• Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.

• Become a stock options holder

• Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

• Receive unwavering support and care

• Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

• Work & Swim program

• Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.