IT Operations Engineer - New York City - PR

Blue Mantis; New York (NY); On-site; USD 120,000 - 165,000; Full time

Job summary

Blue Mantis in New York City seeks an IT Operations Engineer to support enterprise customers with server and cloud environments, networking, and incident response. The role covers Windows, Linux, and Unix, with on-call duties during major events.

Responsibilities include cloud operations (AWS/Azure/O365), VMware virtualization, system monitoring with SolarWinds and DataDog, and implementing security best practices. BS in CS/IT with relevant certs is preferred.

Qualifications

• Bachelor's degree in Computer Science or IT or equivalent hands-on experience.
• CCNA and/or CCNP certifications; ITIL and related certifications preferred.
• Experience in a complex multisite enterprise environment.
• Ability to provide game-day/holiday on-call support as needed.

Responsibilities

• Server administration across Windows, Linux, and Unix environments.
• Cloud operations including AWS, Azure, and O365 with virtualization.
• Manage VMware-based virtualized infrastructure for reliability and scalability.
• Monitor systems with SolarWinds and DataDog to ensure performance.
• Lead incident resolution and ensure SLA adherence.
• Implement security best practices for on-premise and cloud networks.
• Create and maintain detailed network topology and runbooks.

Skills

Cisco Nexus/Arista/Meraki

Windows/Linux/Unix

Cloud platforms (AWS/Azure/O365)

VMware

Automation & Scripting

Network & security monitoring

Education

Bachelor's in Computer Science/IT or equivalent

Tools

Rubrik

Zerto

VMware

SolarWinds

DataDog

Infoblox

Job description

IT Operations Engineer - New York City - PR

Department: Blue Mantis

Employment Type: Full Time

Location: Onsite

Compensation: $120,000 - $165,000 / year

Description

Blue Mantis is looking to hire a IT Operations Engineer to support multiple customers based in the New York City area. The ideal candidate will be proficient in supporting various systems and applications, including server and cloud environments, and should also have experience with networking. This team supports a wide array of technologies to meet the needs of our customers’ large enterprise network environments.

Key Responsibilities

• Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance.
• Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization.
• Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure.
• System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance.
• Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary.
• Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments.
• Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting.

Skills, Knowledge and Expertise

Required Skills

• Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
• Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies, Infoblox, DNS, and remediation of vulnerabilities.
• Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience.
• Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds.
• Familiarity with automation tools and scripting
• Excellent problem-solving skills with the ability to adapt to dynamic priorities.

Preferred Skills

• Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki, Arista)
• Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations.
• Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments.
• Knowledge of infrastructure capacity planning and performance tuning.
• Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications.
• Familiarity with security best practices, SIEM platforms, and endpoint protection.
• Experience with advanced video streaming technologies and CDNs.
• Familiarity with infrastructure performance tuning and capacity planning.

Qualifications

• Provide game day support on major holidays when games are played.
• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
• Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred).
• Experience: Demonstrated expertise in a complex, multisite environment.

Base Salary Range: $120,000 to $165,000

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of the work being performed by employees in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required.

Benefits

What You’ll Gain

• The unique opportunity to be part of the league's technological foundation.
• A challenging, high-energy workplace with direct impact on game-day success.
• Hands-on experience with cutting-edge technologies in a mission-critical environment.
• Opportunities for growth, learning, and professional development.