IT Operations Engineer, End User Computing

Point72; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Fully-paid health care benefits

Generous parental and family leave

Mental and physical wellness programs

Volunteer opportunities

Non-profit matching gift program

Employee-led affinity groups

Tuition assistance

401(k) with employer match

Job summary

Point72’s Technology team is seeking an experienced IT professional to lead end-user technology services across the firm. You will support PCs, laptops, video conferencing, mobile devices, and collaboration tools to empower high-performance teams in a fast-paced environment.

The role requires 5+ years in client service or technical support, a Bachelor’s degree, and experience with market data platforms. You will participate in incident management, automation, training, and on-call rotations,

Qualifications

• Minimum 5 years of experience in client service or technical support.
• Bachelor’s degree in technology, computer science, or related discipline.
• Experience supporting investment professionals in the financial industry.
• Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest.
• Experience scripting and automating operational tasks using PowerShell and Splunk.
• Proven ability to troubleshoot complex issues, document root causes, and mitigate risks.
• Experience using an incident tracking system and providing on-call support.
• Willingness to travel domestically and internationally on a rotating basis.
• Strong client service skills and ethical standards.

Responsibilities

• Lead delivery of end-user technology services across the firm.
• Support PCs, laptops, video conferencing, mobile devices, and collaboration tools.
• Troubleshoot and resolve complex hardware and software issues with urgency.
• Develop training materials and knowledge articles to boost adoption.
• Automate routine tasks and implement scripting solutions to improve reliability.
• Manage technology projects with plans and status updates.
• Coordinate with vendors and on-site providers to meet SLAs.
• Own the incident lifecycle and perform root cause analyses to prevent recurrence.
• Provide rotational 24x7 on-call support and travel as needed.
• Perform system health checks and manage hardware lifecycle activities.

Skills

PC support

Video conferencing

Mobile devices

Voice systems

Customer service

Troubleshooting

On-call support

Team collaboration

Education

Bachelor's degree

Tools

PowerShell

Splunk

Job description

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

What you’ll do

• Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
• Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
• Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
• Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
• Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
• Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
• Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
• Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
• Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
• Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness

What’s Required

• Minimum 5 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
• Bachelor’s degree in technology, computer science, or a related discipline from an accredited institution
• Demonstrated experience supporting investment professionals in the financial industry
• Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
• Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
• Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
• Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
• Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
• Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $110,000-$170,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.