IT Operations Engineer

PVH (Tommy Hilfiger/Calvin Klein); Ann Arbor (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Applied Intuition is seeking an IT Operations Engineer to provide first-line technical support and manage onboarding/offboarding across the corporate IT stack. You will design scalable IT infrastructure, assist users via phone, email, remote access, and on‑site support, and escalate complex issues to senior staff.

The role requires 3+ years in IT operations, experience with Google Workspace and AD, cross‑platform support (Linux/Windows/Mac), and SaaS deployment.

Qualifications

• 3+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment.
• Experience with Google Workspace, or other Active Directory systems.
• Experience supporting Linux, Windows, and Mac.
• Knowledge of networking protocols and equipment (VPN, DNS, next‑gen firewalls, routers, switches, or access points).
• Experience deploying, integrating, and administration of SaaS applications.
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• CompTIA Security+ certification.

Responsibilities

• Design and build out a scalable IT infrastructure for a rapidly growing organization.
• Respond to information technology help desk requests and provide assistance via phone, email, remote access, and onsite support, escalating more complex requests to senior staff members.
• Provide technical assistance and support for issues related to computer systems, networks, software, and hardware.

Skills

Google Workspace

Active Directory

Linux

Windows

Mac

VPN

DNS

Firewalls

SaaS deployment

PowerShell

Bash

Shell scripting

IT operations

CompTIA Security+

Job description

About Applied Intuition

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company's solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo.

About the role

IT Operations Engineers provide first line technical support to end users and ensure that everyone at Applied is able to use technology as productively as possible. In addition to technical support, IT Operations handles user onboarding and offboarding. We are looking for a multifaceted IT Operations Engineer who can be the IT domain expert across our corporate IT team. This position requires a mix of IT skills to improve the company's technology architecture.

At Applied Intuition, you will:

• Design and build out a scalable IT infrastructure for a rapidly growing organization
• Respond to information technology help desk requests and provide assistance via phone, email, remote access, and onsite support, escalating more complex requests to senior staff members
• Provide technical assistance and support for issues related to computer systems, networks, software, and hardware

We're looking for someone who has:

• 3+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment
• Experience with Google Workspace, or other Active Directory systems
• Experience supporting a broad range of computer systems (Linux, Windows, and Mac)
• Knowledge of networking protocols and equipment (VPN, DNS, next‑gen firewalls, routers, switches, or access points)
• Experience in deploying, integrating, and administration of SaaS applications
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
• Experience in creating IT processes and procedures
• CompTIA Security+ certification

Security Requirements

• Must be a U.S. Citizen
• Must hold or be eligible for a U.S. Secret security clearance

Nice to have

• Knowledge of data protection operations and laws (GDPR)
• Managed Fortinet network stack
• Knowledge of MDM best practices
• CCNA certification
• Experience with Powershell, bash, and shell scripting

Compensation

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

The base salary range for this full‑time position in the location listed is: $85,000 - $110,000 USD annually.

Equal Opportunity Employer

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60‑1.4(a), 41 CFR 60‑300.5(a) a