IT OnPoint Support Technician- Technical Pathways Program

BioSpace; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking an IT OnPoint Support Technician for their Technical Pathways Program in Indianapolis. This role involves providing technical support, troubleshooting issues, and assisting users with hardware and software needs. Participants will receive training and earn IT certifications, preparing them for future roles within the organization.

Benefits

401(k)

Health coverage

Flexible spending accounts

Paid time off

Wellness programs

Qualifications

• Knowledge of computer hardware, software, network setup, and internet security principles.
• Basic understanding of Windows, Mac, and iOS operating systems.
• IT certifications (e.g., Microsoft Certified IT Professional) are advantageous.

Responsibilities

• Assist Lilly resources with hardware, software, and application issues.
• Conduct proactive hardware maintenance and user support.
• Work collaboratively to improve the digital user experience.

Skills

Customer service skills

Troubleshooting skills

Diagnostic skills

Communication skills

Education

High School Diploma/GED

Job description

Join to apply for the IT OnPoint Support Technician- Technical Pathways Program role at BioSpace

3 days ago Be among the first 25 applicants

Join to apply for the IT OnPoint Support Technician- Technical Pathways Program role at BioSpace

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees work to discover and bring life-changing medicines to those who need them, improve understanding and management of disease, and give back through philanthropy and volunteerism. We prioritize people and strive to make a difference.

Use your Windows/Mac expertise to solve challenging problems.

The Workforce Productivity Services team seeks an IT Support Technician with expertise in Windows and Macs. If you are a self-starter passionate about technical solutions and delivering impactful, secure IT services, please apply.

What You’ll Be Doing

The Technical Pathway Program is a 13-18 month intensive professional development initiative combining formal training, on-the-job learning, and mentoring. Participants will earn relevant IT certifications paid for by Lilly, preparing them for future roles within the company.

Technicians will serve as the “face of IT,” directly assisting Lilly resources with hardware, software, and enterprise application issues. Responsibilities include proactive hardware maintenance, data analytics for focus areas, security compliance, and user support at walk-up kiosks. The role is onsite, rotating across three Indianapolis sites.

How You Will Succeed

• Bring high learning agility and customer service skills to understand and support critical business processes.
• Troubleshoot and resolve technical issues effectively.
• Work collaboratively to improve the digital user experience.
• Embrace training opportunities for skill development and career growth.

What You Should Bring

• Knowledge of computer hardware, software, network setup, and internet security principles.
• Positive attitude and teamwork skills.
• Diagnostic and problem-solving skills, especially with endpoint devices and Office 365 suite.
• Strong communication skills, capable of translating technical info for non-technical users.
• Basic understanding of Windows, Mac, and iOS operating systems.
• IT certifications (e.g., Microsoft Certified IT Professional) are advantageous.

Your Basic Qualifications

• High School Diploma/GED.
• Legal authorization to work in the U.S. (no sponsorship expected).

Additional Preferences

• Apple Certifications: CompTIA A+ and Apple Certified Support Professional.
• Microsoft 365 Fundamentals Certification.
• Help desk and customer service experience.

About The Organization

The Global Information and Services IT team leads digital transformation, providing infrastructure critical to Lilly’s operations worldwide. They define and execute the company's technology strategy.

Lilly is committed to diversity and inclusion, offering accommodations for applicants with disabilities. For assistance, complete the workplace accommodation request form.

Lilly is an equal opportunity employer, valuing diversity in all forms.

Compensation ranges from $14.61 to $40.87 per hour, depending on experience and location. Benefits include a 401(k), pension, health coverage, flexible spending accounts, insurance, paid time off, and wellness programs. Compensation and benefits are subject to change at Lilly’s discretion.