IT Office Operations Analyst - MA1

State of Minnesota; Saint Paul (MN); Hybrid; USD 51,000 - 74,000; Full time

Benefits offered by this job

Hybrid work model

Onsite work in St. Paul

Job summary

Minnesota IT Services (MNIT) seeks an IT Office Operations Analyst to optimize administrative operations for the DHS partnership. This role blends administrative support with business analysis and project coordination to meet complex needs and advance MNIT and DHS goals.

The position requires strong organization, clear communication, and collaboration with technical and non-technical stakeholders. Onsite at St.

Qualifications

• Minimum 1 year of experience providing administrative or operational support to managers/executives.
• Experience documenting, improving, and maintaining administrative processes/workflows.
• Experience processing purchasing requests, reviewing invoices, tracking expenses, or reconciling financial records.
• Experience coordinating multiple assignments with deadlines while keeping organized records.
• Demonstrated ability to communicate clearly with employees, managers, customers, and vendors.
• Advanced proficiency in Microsoft Office Suite with experience supporting office operations (purchasing, travel coordination, etc.).
• Demonstrated ability to communicate effectively to facilitate mutual understanding.
• Customer-focused approach with active listening and problem-solving to deliver positive user experiences.

Responsibilities

• Streamline office workflows and support division-wide initiatives to improve efficiency.
• Drive continuous improvements in processes, documentation, and operational efficiency across teams.
• Manage office resources and equipment; oversee procurement and invoice processing.
• Coordinate travel and supply needs; maintain records and shared content across divisions.
• Provide executive-level operational insight and administrative assistance to managers and staff across multiple divisions.

Skills

Office software

Administrative support

Communication

Process improvement

Documentation

Tools

Microsoft Office Suite

Job description

Working Title: IT Office Operations Analyst

Job Class: Management Analyst 1

Agency: Minnesota IT Services

• Job ID : 96896

• Location : St. Paul

• Telework Eligible : Yes, #LI-Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/12/2026

• Closing Date : 09/28/2026

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Human Services (DHS)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

As an Office Operations Analyst with Minnesota IT Services (MNIT), partnering with the Department of Human Services (DHS), you play a central role in ensuring smooth, efficient, and well-coordinated office and administrative operations. This position blends administrative support, business analysis, operational coordination, and project management to meet complex organizational needs and advance MNIT and DHS strategic goals.

You will streamline office workflows, support division-wide initiatives, and drive continuous improvements in processes, documentation, and operational efficiency. While the role interfaces with IT services, the primary focus is on optimizing administrative processes, managing office resources and equipment, overseeing procurement and invoices, coordinating travel and supply needs, and maintaining records and shared content across teams.

The position requires strong organizational skills, clear and accessible communication, and the ability to collaborate effectively with both technical and non-technical stakeholders. You will support the Chief Business Technology Directors, managers, supervisors, and staff across multiple divisions, providing executive-level operational insight, guidance, and administrative assistance.

In addition, you will represent MNIT at DHS on delegated activities, contribute to departmental policy and process implementation, and ensure accurate documentation, budget coordination, and support for multiple financial and administrative functions. The role also includes responsibility for virtual collaboration through Microsoft Teams, maintaining shared sites, and facilitating effective communication channels.

This position requires an employee to work onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% [or more or less if space limitations remain] of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Candidates living 50 miles or more from the worksite in a bordering state may work onsite 100% or may be telework eligible if relocating within 50 miles.

This posting will be used to fill multiple vacancies. All applicants will be considered for each vacancy.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of one (1) year of experience providing administrative or operational support to managers, supervisors, or executives.

Experience must include:

• Experience documenting, improving, and maintaining administrative processes, procedures, or workflows.

• Experience processing purchasing requests, reviewing invoices, tracking expenses, or reconciling financial records.

• Experience coordinating multiple assignments with competing deadlines while maintaining accurate and organized records.

• Demonstrated ability to communicate clearly and effectively with employees, managers, candidates, customers, and vendors.

• Advanced proficiency in Microsoft Office Suite (Outlook, Visio, Word, Excel, etc.) with proven experience supporting office operations, including purchasing, supply management, travel coordination, and related administrative tasks.

• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.

• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Preferred Qualifications

• Experience conducting process mapping, workflow analysis, gap analysis, organizational studies, or process-improvement activities.

• Experience developing or revising administrative policies, procedures, process maps, guidelines, forms, templates, or training materials.

• Experience using purchasing, financial, customer-management, or service-request systems, such as SWIFT, EIOR, CRM, or ticketing systems.

• Experience coordinating operational activities, including recruitment scheduling, employee onboarding and offboarding, workspace assignments, equipment, building access, office moves, safety planning, travel, or training.

Strongly Preferred Qualifications

• Experience providing confidential administrative and analytical support to division directors, executives, or senior management within government or another large, regulated organization.

• Experience independently leading process-improvement initiatives, including gathering stakeholder input, identifying operational gaps, recommending solutions, documenting revised processes, and supporting implementation.

• Experience coordinating multiple operational functions, including procurement, expense tracking, personnel activities, office operations, facilities, safety coordination, service-request dispatching, or executive support.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.