IT Network Technician

Augusta National Golf Club; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Augusta National Golf Club is seeking an IT Network Technician to maintain campus-wide network performance, reliability and security for the Club, Masters Tournament, and related foundations.

You will support WAN/LAN/WLAN systems, core components, and enterprise frameworks while ensuring confidentiality and availability on-site in Augusta, GA. Collaboration with the IT infrastructure team and after-hours support are part of the role.

Qualifications

• Bachelor’s degree in information technology, computer science, or related field required.
• 0 - 2 years of experience in infrastructure, networking, firewall technology roles preferred.
• CCNA preferred.
• ITIL/Lean Six Sigma or related IT service management frameworks familiarity.
• DSS PCI 3.0 / EMV, ISO 27000 series, and PII awareness preferred.
• Virtual server farm support in networking, storage, and high availability preferred.

Responsibilities

• Implement, monitor and maintain campus WAN/LAN and WLAN systems.
• Administer and maintain core networking components and campus switches.
• Assist in intrusion detection and vulnerability analysis for secure networks.
• Support backup, recovery and efficiency of network infrastructure.
• Diagnose and resolve network hardware and connectivity issues.
• Assist in planning, designing and testing of network projects.
• Create and monitor metrics for infrastructure systems.
• Manage IP addresses, host names, routing tables and switch configs as required.
• Support integration with applications and platforms per requirements.
• Document and monitor systemic issues and resolution progress.
• Assist with catalog infrastructure supporting daily operations and tournament needs.
• Research technologies and prepare improvement proposals.
• Provide remote and after-hours support as needed.
• Perform other duties as assigned.

Skills

LAN/WAN/WLAN concepts

Scripting skills

Network security

Project management

Web servers & directory services

Office software

Network tools

Servers/workstations OS

Communication skills

Education

Bachelor’s degree in information technology or related field

CCNA (preferred)

Tools

Cisco equipment (CCNA knowledge)

Job description

The IT Network Technician will assist with maintaining and enhancing the ongoing performance, reliability, and support of the campus-wide network infrastructure for Augusta National Golf Club, the Masters Tournament, and the Masters Tournament Foundation while maintaining the highest level of confidentiality for the Club. The IT Network Technician is part of the IT infrastructure team supporting secure and highly available networks, computing platforms, and virtual server frameworks.

This position is a full-time, on-site role in Augusta, GA.

Job Responsibilities

• Reporting to the Senior Manager, IT Operations, acts as a technical specialist to implement, monitor and maintain corporate Wide Area Network/Local Area Network (WAN/LAN) and wireless Local Area Network (WLAN) systems
• Supports the administration and maintenance of core networking components, and campus-wide access switches
• Assists in intrusion detection and vulnerability analysis and maintains compliance with best practices for secure networks
• Supports the backup, recovery, and efficiency of network infrastructure and related enterprise frameworks
• Diagnoses and resolves network hardware and connectivity problems
• Supports network systems and applications of low to medium complexity
• Assist in the creation and monitoring of metrics for infrastructure systems
• Issues, documents, and maintains public and private IP addresses, host names, routing tables, related switch configurations per documented standards and requirements
• Assists in the planning, designing, and execution of testing efforts
• Supports integration solutions with other applications and platforms based on business and technical requirements
• Documents, monitors, reports, and assists with managing the resolution of systemic issues
• Assist with the creation and maintenance of a catalog infrastructure system supporting daily and tournament operations
• Assist with researching technologies and preparing proposals for improvement projects
• Provide support to the Senior Infrastructure Engineer on technical issues
• Provide remote and after-hours diagnostic help when required to support operations
• Performs other duties which are deemed by management to be an important part of the job

Physical Demands

• Acceptable level of hearing and vision to perform job duties
• Occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart
• Required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer
• Sometimes required to lift heavy equipment, 25 pounds or more
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Skills/Knowledge/Attributes

• Working knowledge of LAN/WAN/WLAN networking concepts including architecture protocols, TCP/IP, Ethernet, VLANs, subnetting, routing, switching, wireless networking, and network operating systems
• Programming, scripting skills to streamline network administration tasks
• Internet and network security, firewalls, proxy servers, digital rights, and virtual private network (VPN)
• Project management concept and methodology
• Internet application services, such as web servers and directory services
• Business productivity software such as Microsoft Office tools and databases
• Network services management tools
• Knowledge of servers and workstations operating systems concepts and administration.
• Excellent communication; written, verbal, and presentation skills

Relative Experience/Education

• Bachelor’s degree in information technology, computer science, or related field required
• 0 - 2 years of experience in infrastructure, networking, firewall technology related roles, preferably within retail, hospitality, or related industries
• Cisco Certified Network Associate (CCNA) preferred
• Knowledge of and/or training in ITIL, Lean Six Sigma or related IT service management frameworks
• Familiarity of standards DSS PCI 3.0 / EMV, ISO 27000 series, and PII preferred
• Virtual server farm support in the areas of networking, storage, and high availability preferred

Required License(s)

• Possess a valid driver’s license and/or successfully completes the Club’s internal motor vehicle training program

Projected Work Schedule

• Normal work hours are 8:30 am to 5:00 pm, Monday through Friday. Must be available to work nights, weekends, and holidays.

Work Authorization & Sponsorship

• Applicants must be legally authorized to work in the United States at the time of hire.
• We are unable to provide visa sponsorship for this position.

Located in Augusta, Ga., Augusta National Golf Club is dedicated to being the finest private golf club for its members and hosting the world-renowned Masters Tournament. Inspired by the mission of its founders, Bobby Jones and Clifford Roberts, the Club strives to promote the virtues of the game through the Masters, Augusta National Women’s Amateur, Drive, Chip and Putt, Asia-Pacific Amateur Championship and Latin America Amateur Championship. In addition to advancing the game’s development, the Club is committed to supporting its employees and contributing to the community while upholding the values of continuous improvement and unparalleled service in all endeavors.