IT Network Specialist, Associate

Pacific Gas and Electric Company; Santa Rosa (CA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

A leading utility provider in Santa Rosa is seeking an entry-level role in their IT department. Responsibilities include providing Tier III technical support for telecommunications systems. Candidates should have a relevant Bachelor’s degree and some IT experience. This position offers a hybrid work model with competitive hourly rates ranging from $36.57 to $54.32.

Qualifications

• Must have a degree conferred by the start date.
• Must have permanent authorization to work full time in the United States.
• 3 months of general information technology experience or internship.

Responsibilities

• Provide Tier III technical support on radio technologies.
• Maintain and operate systems associated with telecommunications infrastructure.
• Assist in product implementation and use.

Skills

Technical support

Network knowledge

Telecommunications understanding

Education

Bachelor of Science in Business, Finance, Economics, Engineering or related discipline

Job description

Overview

Requisition ID # 167403

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Santa Rosa

Department Overview

This position is within the PG&E IT department. PG&E’s IT department has a great deal of responsibility, and this position is specific to our Tait two way land based mobile radio

Position Summary

• This is an entry level role.
• This position supports the typical duties associated with hands-on functions within the telecommunications 2-way radio and network industry and is responsible for providing 7/24 Tier III technical support on radio technologies monitored by the Network Operations Centers and maintained by Regional Technicians.
• These technologies include but are not limited to 2-way radio, land, mobile, and radio console system infrastructure as well as voice over internet protocol (VOIP) technology.
• Position headquarters is negotiable within the PG&E service territory.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

The hourly rate for this position ranges from $36.57 to $54.32

Job Responsibilities

• Applies entry level knowledge of the operation and maintenance of network and telecommunication systems, linked systems and peripherals operations, in accordance with processes and procedures.
• Responsible for basic technical support and administration of infrastructure network components (e.g., routers, switches, load balancers, etc.).
• Maintains and operates systems and services associated with PG&E’s telecommunications infrastructure, providing basic 3rd tier support by analyzing, diagnosing and resolving problems.
• Works closely with other IT groups to ensure systems are maintained in an efficient manner, and communicates all issues, changes, outages, and maintenance in accordance with processes, procedures, and policies.
• May provide input to the development of policies and procedures.
• Assists IT professionals and application stakeholders in product implementation and use.
• Searches for opportunities to improve processes, reduce costs, increase efficiencies, etc.
• Applies security procedures for all work.
• Aids in the development of training and presentations.

Qualifications

Minimum:

• Bachelor of Science in Business, Finance, Economics, Engineering or related discipline
• Must have a degree conferred by the start date.
• Must have permanent authorization to work full time (40 hours a week) in the United States. PG&E will not provide visa or immigration support.
• 3 months of general information technology experience or internship

Desired:

• Graduating in Fall 2025 or Spring 2026.
• One (1) year of network or telecommunications support experience
• One (1) year of server, PC or operating system experience