IT Network Engineer

The University of Kansas; Lawrence (KS); Hybrid; USD 68,000 - 83,000; Full time

Job summary

The University of Kansas is seeking a Network Engineer to provide technical support, implementation, maintenance and documentation for enterprise network systems across the university. Hybrid work is available with required on-site presence for deployment, maintenance, and troubleshooting in network closets, data centers, and campus facilities.

Strong collaboration and communication skills are essential. Responsibilities include monitoring, configuring, testing and supporting switching, routing,

Qualifications

• High School diploma or GED and five years of relevant professional experience; OR Associate’s degree and three years; OR Bachelor’s degree and one year.
• One year of experience installing, configuring, troubleshooting, or supporting IT infrastructure including network techs.
• Effective communication skills demonstrated through application materials.

Responsibilities

• Monitor, troubleshoot, and resolve network incidents, service requests, and project tasks.
• Support enterprise switching, routing, wireless, firewall, and related network services.
• Utilize monitoring tools to identify service issues and assist with resolution.
• Escalate issues requiring advanced engineering support and participate in incident response.
• Install, configure, test, validate, and maintain network hardware/software.
• Create and maintain documentation for network devices, configurations, and procedures.

Skills

Effective communication

Team collaboration

Networking fundamentals

Hybrid/onsite support

Python scripting

Education

High School diploma or GED

Associate’s degree

Bachelor’s degree

Tools

Switches

Routers

Wireless

Firewalls

VLAN/DHCP/DNS

Aruba

Cisco

Palo Alto

Juniper

Monitoring tools

Python scripting

Job description

Position Overview

The Network Engineer provides technical support, implementation, maintenance, and documentation for enterprise network systems supporting the University of Kansas technology environment. Working closely with network architects, senior engineers, and IT leadership, this position helps maintain reliable and scalable network services across the university.

The Network Engineer position supports the deployment, troubleshooting, lifecycle management, and daily operation of enterprise network infrastructure, including switching, routing, wireless, firewalls, network monitoring, automation platforms, and related services such as IP addressing, VLANs, DHCP, DNS, and campus connectivity. The position contributes to project implementation, operational support, documentation, and continuous improvement efforts supporting enterprise network services.

This position is eligible for hybrid work arrangements and requires regular on-site work to support operational needs, projects, equipment installation, maintenance, and troubleshooting. The position participates in on-call rotation and may require work in network closets, equipment rooms, data centers, and other campus facilities. Success in this role requires strong technical aptitude, attention to detail, effective communication skills, and the ability to work independently and collaboratively within a team environment.

KU is not able to provide H-1B sponsorship for this position.

Job Description

40% – Network Operations and Support

• Monitor, troubleshoot, and resolve network incidents, service requests, and assigned project tasks.
• Support enterprise switching, routing, wireless, firewall, and related network services.
• Utilize monitoring tools to identify service issues and assist with problem resolution and corrective actions.
• Escalate issues requiring advanced engineering support and participate in response to service-impacting incidents.

25% – Network Implementation and Engineering Support

• Assist with the installation, configuration, testing, validation, and maintenance of network hardware, software, and related infrastructure.
• Participate in network upgrades, lifecycle replacements, hardware refreshes, scheduled maintenance activities, and implementation of approved network standards and configuration baselines.
• Collaborate with team members, customers, vendors, and technology partners to support infrastructure projects, service improvements, and completed change validation.
• Evaluate and test new tools, technologies, and operational improvements.

15% – Documentation, Change Management, and Process Support

• Create and maintain documentation for network devices, configurations, procedures, diagrams, support processes, and knowledge base articles.
• Maintain accurate ticket updates, project records, and work notes, ensuring assigned work is tracked, documented, and communicated appropriately.
• Follow established incident, change, and escalation management processes and contribute to operational standards and repeatable support procedures.

10% – Collaboration and Customer Support

• Communicate and collaborate effectively with team members, customers, vendors, and other IT organizations to support enterprise infrastructure services and projects.
• Participate in team meetings, project discussions, and technical planning activities, providing timely updates on assigned work, risks, dependencies, and project status.
• Foster productive working relationships through professional, customer-focused interactions and collaboration with engineers and leadership.

5% – Continuous Improvement and Professional Development

• Identify opportunities to improve service reliability, operational efficiency, and network performance through automation, monitoring, standardization, and process improvements.
• Continue developing technical knowledge and skills related to enterprise networking, wireless technologies, and infrastructure operations.

5% – Other Duties as Assigned

• Perform other related duties as assigned in support of KU Information Technology.

Position Requirements

The incumbent must be able to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.

Required Qualifications

1. High School diploma or GED and five years of relevant professional experience; OR Associate’s degree and three years of relevant professional experience; OR Bachelor’s degree and one year of relevant professional experience. Relevant experience may include enterprise networking, infrastructure support, systems administration, telecommunications, technical operations, or related information technology environments.
2. One year of experience installing, configuring, troubleshooting, or supporting information technology infrastructure, including network technologies such as switches, routers, wireless systems, firewalls, or related infrastructure.
3. Effective communication skills as demonstrated through application materials.

Preferred Qualifications

1. Experience supporting enterprise network infrastructure, including switching, routing, wireless networking, firewalls, VPNs, DNS, DHCP, IP address management, or network access control technologies.
2. Experience with Aruba, Cisco, Palo Alto, Juniper, or comparable enterprise networking platforms.
3. Experience utilizing ticketing systems, monitoring tools, documentation platforms, or IT service management processes.
4. Experience participating in scheduled maintenance activities or formal change management processes.
5. Experience with automation, scripting, Python, or network orchestration tools.
6. Demonstrated ability to troubleshoot technical issues, manage multiple priorities, and work effectively in a collaborative team environment.
7. Relevant networking certifications such as Aruba, Cisco, Juniper, Palo Alto, or comparable certifications.

Starting at $75,000

Anticipated Start Date Monday October 19, 2026