IT Network and Telecommunications - Journey (Olympia)

State of Washington; Olympia (WA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading state agency is seeking an IT Network Technician to support network infrastructure in Olympia, WA. This hybrid position plays a pivotal role in maintaining connectivity across various sites while ensuring collaboration with multiple stakeholders. Candidates should possess strong technical acumen and significant IT experience. Apply to join a mission-driven organization committed to the well-being of Washington’s youth and families.

Qualifications

• 6 years of admin or supervisory experience in IT or system maintenance.
• 2 years recent experience in network design and vendor coordination.

Responsibilities

• Implement and maintain network infrastructure at local and remote sites.
• Monitor network performance and troubleshoot issues.

Skills

Network Configuration

Troubleshooting

Capacity Planning

Stakeholder Communication

Education

Bachelor's degree in computer science or related field

Associate’s degree in an IT-related program

Job description

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy —thriving physically, emotionally, and academically, nurtured by family and community."

Job Title: IT Network and Telecommunications – Journey (Olympia)

Location: Thurston County – Olympia, Washington (Hybrid)

Closes:June 30th, 2025

Salary:$6,806.00 - $9,154.00 Monthly

*The indicated salary does not include a general wage increase effective July 1^st, 2025

The Opportunity:

As an IT Network Technician, this role supports DCYF’s mission by implementing and maintaining network infrastructure across local and remote sites, including support for external partners like tribes and providers. The technician provides journey-level consultation on medium to large-scale projects involving complex networks, technical expertise, and collaboration with agencies like WaTech. Responsibilities include capacity planning, network configuration, and troubleshooting DNS, IP addressing, and routing issues, while ensuring high-level communication and coordination with diverse stakeholders and vendors.

Some of what you will get to do:

• Coordinate and work with service providers, WaTech, DSHS, and DCYF customers to identify causes and create solutions for network issues.
• Monitor and manage the health of the network using available DCYF network monitoring systems.
• Monitor event log and network infrastructure performance to analyze trends and identify issues.
• Perform analysis, installation, maintenance, configuration, project management and consulting tasks within DCYF.
• Participate in lessons learned efforts Implement and document changes to Ensure network configurations and specifications for the Jr To 25 Project are documented. Document Jr To 25 Network device configurations.
• Implement and document changes to the network environment.
• Coordinate with DCYF local IT for installs and circuit turn-ups.
• Create and update detailed WAN site network diagrams.
• Act as a subject matter expert for WAN services in response to incidents and major incidents.
• Determine root causes for WAN network incidents.
• Provides mission critical expertise in core infrastructure technology, including configuring devices, upgrading software, additions, moves, and changes.
• Use capacity planning reports and tools to proactively request additional networking resources (hardware, circuits, software) to meet customer requirements.

Required Qualifications:

• Six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

• An Associate’s degree or completion of an accredited vocational training program in an information technology or related program and six years of Information Technology experience such as consulting, analyzing, design, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.

OR

• Bachelor's degree in computer science, networking, information systems or a related field and 4 years of Information Technology experience such as consulting, analyzing, design, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment.

Additional Required Qualifications:

• 2 years recent experience within the last 5 years preparing network design plans, acquisition plans, and preparing acquisition orders coordinating with network/software vendors and telecommunications carriers for medium or large Network (WAN/LAN) infrastructure.
• e 2 years recent experience within the last 5 years working across a multiple customer base in a large, decentralized organization.

How do I apply?

Complete your applicant profile on careers.wa.gov and attach the following documents:

• Current resume detailing experience and education.
• Letter of Interest.

Supplemental Information:

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

This position is included in the supervisory bargaining unit represented by the Washington Federation of State Employees (WFSE).

For more information: https://wfse.org/. For more information about this position or if you need an accommodation throughout the application/interview process, please contact Cole Alford at [e-mail]. If you're experiencing technical difficulties creating, accessing, or completing your application, call NEOGOV toll-free at [phone] or email [e-mail].

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.