IT Network Administrator

AFC Industries, Inc.; Berwick (Columbia County); On-site; USD 85,000 - 110,000; Full time

Job summary

AFC Industries, Inc. in Berwick, PA, is seeking a hands-on IT Network Administrator to manage and support our IT infrastructure and internal systems.

This role will support daily operations, assist employees with technical issues, and maintain the stability and security of our network and business-critical applications. You will configure and monitor data backups, support ERP and CRM systems, and set up new users in Active Directory, VOIP phones, and new hardware.

Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field.
• 3+ years of IT/network administration or similar role.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
• Experience with firewalls, VOIP systems, and multi-site connectivity.
• Proficiency in Windows Server environments, Active Directory, and Office 365.
• Experience managing and supporting ERP and CRM systems.
• Ability to install, configure, and support desktop and server hardware.
• Excellent troubleshooting, communication, and time-management skills.
• IT certifications (e.g., Network+, CCNA, MCSA/MCSE) preferred but not required.

Responsibilities

• Review service requests and prioritize IT support tickets.
• Participate in IT team meetings for policy updates and budgeting.
• Respond to service requests via email, phone, or in person, resolving hardware/software issues.
• Troubleshoot hardware and software issues directly with users.
• Coordinate with vendors for specialized services or projects.
• Manage and monitor network infrastructure, including firewalls and VPN.
• Configure and monitor data backups and disaster recovery solutions.
• Maintain and support ERP and CRM systems.
• Set up new users in Active Directory, VOIP phones, and new hardware.

Skills

TCP/IP

DNS

DHCP

VPN

Firewalls

VOIP

Active Directory

Office 365

ERP/CRM systems

Windows Server

Education

Associate or Bachelor's degree in IT/CS

Information Technology/Computer Science background

Tools

Active Directory

Windows Server

Office 365

VPN

Job description

About AFC Industries

AFC Industries is a U.S.-based manufacturer of ergonomic workstation solutions designed to improve comfort, efficiency, and wellness in healthcare, industrial, and commercial environments. From mobile medical carts to control room consoles, our innovative products are built to meet the highest standards of performance and flexibility. At our **Berwick, PA** location, we're looking for an IT professional who thrives in a collaborative environment and is eager to support our continued growth through smart, secure, and efficient IT systems.

AFC Industries is a U.S.-based manufacturer of ergonomic workstation solutions designed to improve comfort, efficiency, and wellness in healthcare, industrial, and commercial environments. From mobile medical carts to control room consoles, our innovative products are built to meet the highest standards of performance and flexibility. At our **Berwick, PA** location, we're looking for an IT professional who thrives in a collaborative environment and is eager to support our continued growth through smart, secure, and efficient IT systems.

Position Summary

We are seeking a hands-on **IT Network Administrator** to manage and support our IT infrastructure and internal systems. This role will support daily operations, assist employees with technical issues, and maintain the stability and security of our network and business-critical applications.

Typical Day-to-Day Responsibilities

• Start the day by reviewing emails and voicemails for internal service requests
• Participate in IT team meetings to discuss policy updates, project planning, or budgeting
• Respond to service requests via email, phone, or in-person, resolving hardware/software issues
• For more complex issues, troubleshoot directly with users by visiting departments, performing diagnostics, and running tests
• Coordinate with vendors for specialized services or project support

Core Responsibilities

• Manage and maintain the company's **network infrastructure**, including:
• Firewalls
• Site-to-site VPN connections between multiple locations
• VOIP phone systems (Call Manager)
• Configure and monitor **data backups** and disaster recovery solutions
• Maintain and support key business applications, including **CRM** and **ERP** systems
• Perform **new user setup** in Active Directory
• Configure **new VOIP phones** and support telephony-related requests
• Deploy **new computers and servers**, and maintain existing hardwareSet up **remote users** and ensure secure remote access capabilities
• Assist in **vendor negotiations** and manage IT-related projects and purchases

Requirements

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field
• 3+ years of experience in IT/network administration or similar role
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPN)
• Experience with firewalls, VOIP systems, and multi-site connectivity
• Proficiency in Windows Server environments, Active Directory, and Office 365
• Experience managing and supporting ERP and CRM systems
• Ability to install, configure, and support desktop and server hardware
• Excellent troubleshooting, communication, and time-management skills
• IT certifications (e.g., Network+, CCNA, MCSA/MCSE) preferred but not required