IT Manager - Safety & Emergency Services

Pinellas County Government; Largo (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Florida Retirement System

Deferred compensation programs

Job summary

Pinellas County Government seeks an experienced Information Technology Manager for Safety & Emergency Services in Largo, FL. You will lead SES IT operations, oversee a technical team, and ensure 24/7 public-safety technology services, including CAD and NG9-1-1 interfaces, while maintaining CJIS security compliance.

You will collaborate with EMS, Fire Administration, and county partners, shaping roadmaps, budgets, and service levels to deliver reliable, secure IT services for critical operations.

Qualifications

• 10+ years of technology-related experience with supervisory responsibilities.
• Experience in CJIS-compliant environments and public-safety IT is preferred.
• Strong leadership, vendor management, and budget planning skills.
• Solid understanding of enterprise IT architecture and disaster recovery.

Responsibilities

• Plan, direct, and evaluate SES technical staff and services.
• Develop SES technology roadmap aligned with divisions’ priorities.
• Maintain service catalogs, SLAs, escalation paths, and reporting.
• Ensure CJIS compliance and security controls across systems.
• Coordinate with EMS/Fire and regional partners on IT needs.
• Oversee CAD, NG9-1-1 interfaces, GIS, and data integrations.

Skills

Supervisory leadership

IT project management

Cybersecurity

Public-safety IT

Vendor management

Education

Bachelor’s degree in computer science / information technology / related field

Master’s degree (advantageous)

Equivalent combination of education, training, and experience

Tools

CAD dispatch systems

CJIS Security (Level 4)

SIEM / security tooling

GIS/mapping tools

Public-safety IT infrastructure

Job description

This position is responsible for professional, highly technical and supervisory work, planning and coordinating information systems activities, facilitating and resolving administrative issues associated with information technology projects; as well as leading a team that provides timely customer service and high end-user satisfaction.

The Safety & Emergency Services Information Technology Manager leads the technology service delivery function that enables reliable, secure, and interoperable operations across Regional 9-1-1 Communications, countywide emergency radio, EMS and Fire Administration, Ambulance Billing and Financial Services, and SES administration. The position aligns technology investments, operational workflows, vendors, data, cybersecurity, and service-management practices to support 24/7 public-safety and business operations.

Will need to pass and maintain Level 4 CJIS security.

Manager, Information Technology (IT Manager – Safety & Emergency Services). This position is located at: 10750 Ulmerton Road, Largo, FL 33778

Work Schedule: Monday – Friday; 8:00 a.m. – 5:00 p.m.

What Will You Do

• Plan, organize, direct, and evaluate the work of SES technical, business-systems, and support staff; establish clear priorities, performance expectations, development plans, and a collaborative, service-oriented team culture.
• Supervise a team of IT direct reports, including, but not limited to one-on-one meetings, bi-annual reviews, coaching, mentoring, and overseeing.
• Develop and maintain an SES technology roadmap aligned with the operational priorities of all SES divisions.
• Establish and manage a service catalog, service-criticality tiers, service-level agreements, operating-level agreements, support models, escalation paths, and service-performance reporting for SES-supported technologies.
• Establish technology continuity, disaster-recovery, and operational-recovery procedures; participate in exercises and after-action reviews and ensure corrective actions are tracked to completion.
• Partner with Regional 9-1-1 leadership to ensure that technology supports accurate, reliable, and resilient emergency call intake, incident creation, dispatch, mapping, recording, communications, and field-response coordination. Provide management oversight for the technology ecosystem supporting computer-aided dispatch (CAD), call-handling and NG9-1-1 interfaces, public-safety communications consoles, mobile and field interfaces, GIS/mapping dependencies, workstation environments, reporting, and related integrations.
• Coordinate with all law-enforcement agencies, fire departments, EMS providers, and other public-safety partners regarding shared systems, interfaces, outages, technology changes, access requirements, and operational priorities. Ensure that public-safety systems and data are managed in accordance with CJIS requirements, County policies, applicable contracts, and approved security controls.
• Partner with EMS and Fire Administration to align technology services with emergency medical response, fire-rescue operations, field deployment, reporting, operational analytics, and contracted ambulance services.
• Oversee technology support for CAD-related fire/EMS workflows, mobile data and field connectivity, operational reporting, interfaces, secure exchange of information, and related service dependencies.
• Ensure appropriate administrative, technical, and physical safeguards for protected health information and other sensitive EMS-related information in accordance with HIPAA and County policies.
• Partner with Ambulance Billing and Financial Services Division leadership to maintain reliable, secure, and compliant technology services that support billing, customer service, payments, records requests, financial reporting, and revenue-cycle operations.
• Coordinate with operational and financial stakeholders to manage interfaces and data flows among EMS operations, ambulance services, medical-record workflows, billing systems, payment systems, and County enterprise systems.
• Ensure that access management, audit logging, privacy protections, records retention, recovery procedures, and incident response processes appropriately protect financial, customer, and health-related information.
• Serve as SES representative on the Change Advisory Board and ensure that changes affecting critical public-safety or financial services receive documented impact assessments, stakeholder review, implementation plans, communication plans, validation criteria, and rollback procedures.
• Manage relationships with vendors, consultants, and service providers; evaluate offerings and proposals; negotiate service expectations; monitor vendor performance; and elevate performance issues as needed.
• Participate in procurement, contract planning, statement-of-work development, technology evaluation, renewal planning, and vendor-selection activities in accordance with County policies and procedures.
• Assist in preparing SES technology budgets; forecast operating, capital, licensing, contract, staffing, refreshing, and growth requirements needed to maintain service levels and meet strategic priorities. Monitor expenditures, manage assigned resources, and provide timely information to support financial planning and executive decision-making.
• Performs other related job duties as assigned.

What Do You Need

Experience - Professional experience in technology projects or programs to include one or more of the following: architecture and design, application development, production support, infrastructure support, enterprise server technology, project management, security management, and service level management that includes 1 year of formal supervisory and training experience of technical staff.

Education - Degree in computer science, business administration or a related technical field.

• At least 10 years of experience as described above; or
• Associate degree as described above and at least 8 years of experience as described above; or
• Bachelor’s degree as described above and at least 6 years of experience as described above; or
• Master’s degree as described above and at least 4 years of experience as described above; or
• An equivalent combination of education, training, and/or experience.
• Must be able to travel to meetings held in a variety of locations across the County.
• Must successfully obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 4 - CJIS Security & Awareness Certification.
• Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.

Highly Desirable

• Technical experience with CAD dispatch systems.
• IT related project management experience.
• Hands-on Cybersecurity project and operational experience.
• Experience working with first-responder organizations, including 911 dispatch, fire and law enforcement staff.
• Previous leadership and supervision experience.

Knowledge, Skills, and Abilities

• Knowledge of information technology, analysis, and design procedures to correctly develop effective and efficient applications.
• Knowledge of application development, data administration, system architecture, data architecture, and data modeling.
• Sound technical knowledge of all areas of IT in Infrastructure, including Endpoint, Server, and Network.
• Knowledge of Law Enforcement, EMS & Fire Department first responders, 911 emergency call takers and dispatchers and the IT infrastructure systems used to support them.
• Knowledge of the operation of radio receiving and transmitting equipment and other communications equipment, including computer terminals and Computer Aided Dispatch Systems and procedures.
• Knowledge of research techniques, methods, and procedures to develop best practices and resolve technical issues.
• Knowledge of HIPAA and CJIS compliance requirements.
• Knowledge of configuring and monitoring security technologies such as firewalls, intrusions detection, SIEM, honeypots.
• Knowledge of implementing vulnerability management and penetration testing tools.
• Knowledge of implementing anti-malware, anti-virus, web filtering, application control, and data leakage protection.
• Skill to conduct research, perform systems analysis, and design in a timely manner, and ability to intake large amounts of data to identify technology that will contribute to maximum efficiency and effectiveness for County business systems.
• Skill in public speaking and ability to communicate technical information orally and in writing to County officials.
• Skill in strong communication, analytics, facilitation, and leadership.
• Ability to build, lead, manage and motivate a highly technical and cohesive team and provide positive work culture and environment.
• Ability to contract and negotiate with vendors, internal and external.
• Ability to lead and motivate a highly skilled technical staff and establish strong working relationships with superiors, fellow employees, citizens, and others.

Our benefits rank among the top in the area!

• Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.
• We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!