IT Manager - PMO (Hybrid)

Intact Insurance U.S.; Farmington (CT); Hybrid; USD 134,000 - 178,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company contributions

Paid time off

Mental health support

Job summary

Intact Insurance U.S. is seeking an IT Manager to lead the Corporate IT PMO, overseeing program and project management across the full lifecycle and ensuring alignment with business priorities.

The role requires managing a team of PMs, enforcing governance, and delivering with consistency in a hybrid work model across multiple US offices. The ideal candidate has 7–10 years in IT and proven leadership, with strong knowledge of SDLC, governance, and delivery methodologies.

Qualifications

• Bachelor’s degree in computer science, information systems, business or related field.
• 7–10 years of IT and business experience.
• Prior management or team leadership experience.
• Strong knowledge of portfolio/program management, IT applications, and delivery methodologies (agile, waterfall, hybrid).

Responsibilities

• Lead PMO and PMs, set performance expectations and delivery standards.
• Govern SDLC and project lifecycle across initiation to deployment.
• Maintain artifacts: charters, business cases, RAID logs, test plans, implementation plans, and readiness assessments.
• Define RAG criteria, reporting and escalation across programs and projects.
• Monitor delivery against baselines, budgets, risks, dependencies, and issues; drive corrective actions.
• Engage stakeholders and cross-functional teams; escalate material risks and decisions.

Skills

Program management

Leadership

Hybrid delivery

Stakeholder management

Education

Bachelor’s degree in computer science / related field

Job description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who We Are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

The opportunity

We currently have an opportunity for an IT Manager to join our Corporate IT team based in our Canton, MA; Boston, MA; Farmington, CT or Raleigh, NC offices on a hybrid schedule. The IT Manager is responsible for managing the IT Program and Project Management function within the IT Project Management Office (PMO), ensuring consistent execution of project management standards, governance, and delivery practices across the organization. Oversees Program and Project Managers accountable for planning, coordinating, and delivering technology initiatives across the full project lifecycle, including the Software Development Life Cycle (SDLC). Establishes and enforces PMO standards for project planning, required lifecycle artifacts, risk and issue management, change control, status reporting, and executive communication. Ensures projects are managed consistently, risks are proactively addressed, resources are effectively coordinated, and delivery commitments align with business priorities. Provides leadership, coaching, and performance management to the PMO team while driving continuous improvement in delivery predictability, transparency, and accountability. Some of the IT Manager responsibilities include but are not limited to:

• Team Leadership and Performance Management: Manage, coach, and develop Program and Project Managers, establishing clear performance expectations, accountability, and consistent delivery practices.
• Project Lifecycle and SDLC Governance: Establish and enforce project lifecycle standards across initiation, discovery and requirements, design, development/configuration, testing, deployment, and hypercare. Ensure phase gates, entry/exit criteria, and required approvals are completed.
• PMO Standards and Required Artifacts: Maintain standardized project management methodologies, templates, and controls. Ensure required artifacts are completed and maintained, including project charters, business cases, project plans, requirements, RAID logs, change requests, test plans/results, implementation plans, operational readiness assessments, and closure documentation.
• Project Health, RAG Status, and Reporting: Define and enforce objective Red/Amber/Green (RAG) criteria, reporting standards, and escalation thresholds. Ensure timely, accurate reporting of progress against scope, schedule, budget, resources, risks, dependencies, and expected outcomes, including mitigation plans and decisions required.
• Delivery Oversight and Accountability: Monitor program and project execution against approved baselines, milestones, budgets, and quality expectations. Drive corrective actions, issue resolution, and recovery plans to maintain delivery commitments.
• Risk, Issue, and Change Management: Ensure proactive identification and management of risks, issues, assumptions, and dependencies. Enforce change control processes and ensure impacts to scope, schedule, budget, resources, and business outcomes are assessed and approved.
• Stakeholder Engagement and Escalation: Build effective relationships with business and technology leaders, vendors, and cross-functional teams. Facilitate decisions, resolve delivery impediments, and elevate material risks and variances to the appropriate leadership or governance body.
• Resource and Financial Management: Oversee resource planning, capacity coordination, project budgets, and forecasts. Identify resource conflicts and financial variances, partnering with leadership to align delivery plans with approved priorities.
• Delivery Readiness and Cross-Functional Coordination: Ensure early engagement across application development, data, architecture, infrastructure, security, testing, and operations. Verify that testing, business acceptance, security requirements, deployment plans, support documentation, and operational readiness criteria are satisfied before release, as applicable.
• Governance and Executive Reporting: Support portfolio reviews, steering committees, and change control boards with consolidated reporting, delivery insights, risks, and recommendations to enable timely, informed decisions. Monitor delivery metrics, identify process improvements, and drive adoption of PMO standards across the organization.

The expertise you bring

• Bachelor’s degree in computer science, information systems, business administration, a related field, or equivalent work experience.
• Seven to 10 years of experience in IT and business or industry roles.
• Prior management, supervisory, or team leadership experience.
• Advanced knowledge of Portfolio & Program Management, IT applications and technologies, and agile, waterfall, and hybrid delivery methodologies.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $134,000 - $178,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $157,000 - $183,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values:

We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity:

Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what is right to build an inclusive society.

Manage your Time:

What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.