IT Manager - M365/EUC

ViziRecruiter,LLC.; North Kingstown (RI); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthy work-life balance programs

Professional development opportunities

Collaboration in a supportive team environment

Job summary

A leading global technology company is seeking an IT Manager to oversee a small team and ensure reliable end-user technology services. The ideal candidate will have strong Microsoft 365 expertise and experience leading teams. This role offers the opportunity to impact IT operations significantly and is eligible for a hybrid work schedule.

Qualifications

• 7+ years of progressive IT experience with emphasis on Microsoft 365.
• Experience supporting multiple sites or distributed user bases is a plus.
• Relevant certifications (e.g., Microsoft 365 Certified) are a plus.

Responsibilities

• Lead and develop a team of IT professionals.
• Oversee administration of Microsoft 365 services.
• Ensure resolution of escalated IT support issues.
• Drive continuous improvement of IT services.

Skills

Strong technical expertise in Microsoft 365 ecosystem

Excellent troubleshooting and problem-solving skills

Strong customer-service orientation

Ability to manage multiple priorities

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Active Directory

Job description

Introduction

At FUJIFILM Electronic Materials, a global leader in solutions for the semiconductor manufacturing industry, we search for the most talented and qualified. At Fujifilm, performance, development, and accountability are the standards to which the company and its people strive toward. And to support its employees, we offer programs that motivate, educate and promote a healthy work-life balance, which increases employee satisfaction and overall personal well-being.

Overview

The IT Manager - M365/EUC manages a small team of IT professionals supporting multiple sites across the U.S. The IT Manager will be responsible for ensuring reliable, secure, and efficient end-user technology services, driving continuous improvements, and providing responsive customer service to internal stakeholders.

This role is eligible for a hybrid work schedule, but there is a strong expectation of being in-office frequently to provide the highest level of internal customer support across our teams.

This role offers the opportunity to take ownership of a critical area of our IT operations, lead a capable team, and directly impact the productivity and success of our employees across the organization. If you are a proactive IT leader with strong Microsoft 365 expertise and a passion for delivering excellent customer support, we encourage you to apply!

Responsibilities

• Lead, coach, and develop a team of IT professionals.
• Oversee administration, optimization, and security of Microsoft 365 services
• Manage the end-user computing environment, including desktops, laptops, mobile devices, peripherals, and collaboration tools
• Ensure timely and effective resolution of escalated IT support issues, serving as the escalation point when necessary
• Establish and enforce IT standards, polices, and best practices for end-user technologies and Microsoft 365
• Partner with business leaders to understand needs, prioritize projects, and deliver technology solutions that enhance productivity
• Manager hardware and software inventory, license compliance, and lifecycle planning
• Support IT infrastructure initiatives in coordination with other IT leaders
• Drive continuous improvement by identifying opportunities for automation, self-service, and user-training
• Develop and monitor key metrics for IT service delivery, ensuring high levels of internal customer satisfaction
• Contribute to IT budget planning and vendor management as it relates to end-user technologies and M365 services.

Requirements

Education:

• Bachelor’s degree in Information Technology, Computer Science, or related field required

Experience:

• 7+ years of progressive IT experience with emphasis on Microsoft 365 and end-user support with at least 3 years in a supervisory or team lead role.
• Proven experience delivering Microsoft 365 assessments, migrations, and modernization projects
• Experience supporting multiple sites or distributed user bases a plus

Technical Skills:

• Strong technical expertise in Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, OneDrive, Intune, and related security/compliance features).
• Knowledge of end-user computing environments, device management, and support best practices
• Excellent troubleshooting, problem-solving, and decision-making skills
• Ability to balance hands-on technical work with managerial oversight
• Strong customer-service orientation with effective communication skills across technical and non-technical audiences
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
• At least L2 level hands on knowledge in Active Directory services
• Relevant certifications (e.g., Microsoft 365 Certified, Enterprise Administrator Expert, etc.) are a plus
• Vendor management and budget planning skills a plus
• This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment. One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.

ADDITIONAL REQUIREMENTS

We value a professional, adaptable, and collaborative work environment. The following competencies are essential for success in any role and reflect our commitment to effective teamwork, problem solving, and workplace communication.

• Resilience -Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
• Communication-Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
• Reasoning & Decision Making -Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
• Comprehension -Capability to understand and complete tasks as assigned and solve problems effectively.
• Organizational Skills -Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.