IT Manager (Hybrid or Remote)

Intact Insurance Specialty Solutions; Canton (MA); Hybrid; USD 157,000 - 183,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off programs

401(k) with up to 12% annual employer—

Mental health support and life/disabil

Job summary

Intact Insurance Specialty Solutions is seeking an IT Manager to join the Corporate IT team, leading Business Analysts and cross-functional teams. The role focuses on delivering value-driven IT initiatives, aligning with business goals, and guiding Agile delivery across projects.

The position supports multiple U.S. offices including Canton, MA, with remote options nationwide, and offers a competitive salary and comprehensive benefits package.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Analytics, Business Administration or related field.
• 7-10 years IT and business/industry experience.
• Proven success in leading, coaching, and developing teams in dynamic environments including Business Analysts.
• Advanced understanding of IT applications and technologies.
• Strong emotional intelligence, communication, and interpersonal skills.
• Experience with agile methodologies and tools and modern IT delivery practices.
• Experience with AI-driven solutions (ChatGPT, RPA, predictive analytics) and integrating automation.
• Experience with Business Analyst and Underwriting.

Responsibilities

• Provide leadership and direction to a team of Business Analysts and cross-functional teams.
• Lead backlog management, stakeholder engagement, and requirements discovery.
• Build strong relationships with senior and operating level business leaders, customers and vendors.
• Partner with IT and business stakeholders to improve processes and tools.
• Coach and mentor direct reports in technical knowledge, project delivery and agile practices.
• Set strategic direction and empower teams to deliver high-quality solutions.
• Champion agile principles and remove barriers to value-driven outcomes.
• Ensure technology initiatives align with business goals and lead change management.
• Communicate project progress to senior IT and business leadership.
• Participate in governance and initiative review teams.

Skills

Leadership

Backlog management

Stakeholder engagement

Agile methodologies

AI-driven solutions

Communication

Coaching/mentoring

Delivery leadership

Emotional intelligence

Education

Bachelor's degree in CS/IS/Data Analytics/Business Admin

Tools

Agile tools

Job description

Who we are

At Intact Insurance Specialty Solutions we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that is aligned to our targeted customer groups.

Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for an IT Manager to join our Corporate IT team based in our Canton, MA; Farmington, CT; Salem, VA offices or remotely within the United States. The IT Manager is responsible for the support of company applications, serving as a business and delivery liaison between internal and external customers. Manages cross functional planning and project teams in the establishment, design and implementation of new or revised systems and programs. Provides leadership and direction to a team of Business Analysts, providing timely and insightful direction and coaching on roles, responsibilities, business strategy, and customer-driven culture expectations. Inspires and equips Business Analysts to excel in stakeholder engagement, requirements discovery, and value-driven delivery. Cultivates an environment that promotes autonomy, collaboration, and strategic alignment with organizational goals.) Some of the IT Manager responsibilities include but are not limited to:

• Provides leadership and oversight to direct reports by establishing goals, providing coaching and feedback, evaluating performance, and supporting development and training initiatives.
• Proven ability to lead and guide Business Analysts in effective backlog management, stakeholder engagement, requirements gathering, and translating business needs into actionable solutions
• Establishes and maintains strong business relationships with both senior and operating level business leaders across the organization, customers and vendors. Ability to facilitate consensus among diverse stakeholders and ensure clarity of product vision and priorities.
• Be a thought partner to the team, IT and business stakeholders, providing recommendations for improvements of processes and tools, or defining new strategic IT capabilities.
• Coaches and mentors’ direct reports, supporting their growth in technical knowledge, project delivery, agile methodologies, and overall personal development.
• Provides strategic direction and empowers teams to deliver innovative, high-quality solutions that meet business objectives. Champions agile principles, fosters accountability, and removes barriers to enable timely, value-driven outcomes.
• Ensures technology initiatives align with business goals, drives digital transformation, and leads change management efforts across the organization.
• Acts as the point of contact for escalated department/team issues and facilitate the prioritization process.
• Stays current with technology and industry trends and best practices, guiding the team in adopting new tools and approaches.
• Manages delivery team members through projects and the project life cycle; accountable for identifying needs, securing commitments and monitoring progress of deliverables. Meets scheduled milestones to ensure project/program objectives are met.
• Responsible for communication of project progress with senior IT and business leadership.
• Participates in key IT and assigned business unit governance, planning and initiative review teams, committees and meetings.
• Demonstrates emotional intelligence in all interactions, cultivating trust, empathy, and open communication within the team and across the organization.

The expertise you bring

• Bachelor’s Degree in Computer Science, Information Systems, Data Analytics, Business Administration or other related field or equivalent work experience.
• 7-10 years of IT and business/industry work experience.
• Demonstrated success in leading, coaching, and developing teams in a dynamic environment, including teams performing Business Analyst functions
• Advanced understanding of IT applications and technologies.
• Strong emotional intelligence, communication, and interpersonal skills.
• Experience with agile methodologies and tools, as well as modern IT delivery practices.
• Experience with AI-driven solutions (ChatGPT, RPA, predictive analytics) and integrating automation.
• Experience with Business Analyst and Underwriting.

Our salary ranges

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $134,000 - $178,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $157,000 - $183,000.

Benefits

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what's right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You'll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that is aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

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