IT Manager-Fire

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 80,000 - 90,255; Full time

Benefits offered by this job

Comprehensive health coverage

Paid vacation and holidays

Tuition discounts

Free commute on SEPTA

Job summary

A municipal IT department in Philadelphia is seeking an IT Manager to oversee information systems for the Fire Department. Responsibilities include managing staff, ensuring compliance with protocols, and supporting critical IT operations. Candidates should have a relevant bachelor's degree and at least 5 years of management experience. The position offers a salary of $80,000-$90,255 and requires in-person work. Comprehensive benefits and a salary that cannot exceed $90,255 are provided.

Qualifications

• 5+ years of related information systems experience in a management capacity.
• Experience in a governmental environment is a plus.
• Completion of relevant degree program at an accredited institution.

Responsibilities

• Manage departmental information systems through subordinate staff.
• Coordinate staff availability for coverage during business hours.
• Oversee inventory management and ticket queue monitoring.
• Be available for critical outages affecting Fire locations.

Skills

Microsoft 365 proficiency

Problem-solving abilities

Leadership mentality

Strong communication skills

Time management

Education

Bachelor’s degree in Computer Science or related field

Postgraduate degree (a plus)

Tools

Active Directory

Cybersecurity standards

Hardware troubleshooting

Job description

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia, increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Under the direction of the Fire IT Director, this position has management-level responsibility for planning and directing the activities of departmental information systems through subordinate administrators, technical support staff, consultants, and vendors. The IT Manager will participate in projects and oversee daily maintenance and operations; provide support for workstations at the Fire Administration building and all Fire Department locations; provide support for Fire Department applications and incident resolution for any IT related problems that fall outside agreed targets. The IT Manager will generally work during core business hours but will support a 365/24/7 department, so must be available off‑hours to assist with unplanned events.

Essential Functions

• Daily responsibilities include:
  • Coordinating staff availability to ensure unit has acceptable coverage from 6am to 6pm each business day.
  • Ensuring physical office settings are sufficient for a productive work environment and ensuring marked fire vehicle is in good working state for response to field locations by team members.
  • Monitoring ticket queue for incidents and requests from Fire users; assigning tickets to staff as needed and handling tickets that are of special nature.
  • Being responsible for inventory management including maintaining databases cataloging their respective identifiers; exercising warranties when needed; and ultimately, proper disposal after end of life.
  • Participating in Fire IT’s ongoing projects; reviewing contracts, SOWs, SLAs, and other relevant agreement paperwork; handling action items from said projects to ensure timelines are met.
  • Working with OIT Leadership and parallel OIT teams to ensure all OIT city wide measures are met within expectations (example: cybersecurity training).
  • Working with Fire Leadership to ensure all Fire and Fire IT employees are in compliance with Fire/EMS’ protocols (example: HIPAA compliance).
  • Engaging OIT Leadership and needed OIT teams to complete special tasks or requests.
  • Providing support as needed for Fire/EMS 911 CAD (Computer Aided Dispatch) system; direct support is provided for Mobile Data Terminals for both Fire and EMS; also helping to ensure all related software interfaces correctly as well.
  • Being available for critical outages and items affecting Fire and fire locations; helping coordinate efforts at any hour to ensure major incidents are handled promptly; also providing notification to ITCC on any observed issues that may be widespread.
  • Being involved with Fire IT team systems engineers to ensure server infrastructure is healthy both physically and virtually; ensuring protocols of OIT are followed with standing up new systems and then coordinating implementation utilizing SDLC and knowledge of Fire/EMS scheduling and needed usage.
  • Participating in hiring process for open team positions including application reviews, interviews, and onboarding processes.
  • Providing annual performance reports to staff citing specific accomplishments and other key performance indicators in addition to attendance and/or behavioral observations.
  • Continuously working to understand and adapt to the changing world of technology and how it applies to the needs of our first responders and their safety as a priority; example: evaluating on board fire truck and ambulance needs firsthand.

Qualifications

• Completion of a bachelor’s degree program at an accredited college or university, which has included major coursework in Computer Science, information science, systems analysis, software engineering, or a closely related field. A postgraduate degree is a plus.
• 5+ years related information systems experience in a management capacity.
• Experience in a governmental environment a plus.
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.

Competencies, Knowledge, Skills And Abilities

• Proficiency in Microsoft 365 (Office), Adobe, Active Directory, MFA, and cybersecurity standards.
• Experience working with and troubleshooting hardware such as PCs, laptops, mobile tablets, Android devices, printers, and ethernet cables.
• Familiarity with networking, infrastructure, and overall IT Service Management.
• Strong communication skills, time management, problem‑solving abilities, and leadership mentality.
• Willingness to learn, adapt, and operate within City guidelines when determining strategies and recommendations.

Salary & Working Conditions

Salary Range: $80,000–$90,255 • Salary cannot exceed $90,255.

Work Setting: in‑person (onsite).

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Public Service Loan Forgiveness program participation.
• Free commute on SEPTA for eligible employees.
• Tuition discounts and scholarships ranging from 10% to 40% for employees and sometimes spouses and dependents.

The successful candidate must be a City of Philadelphia resident within six months of hire. No relocation assistance is provided at this time.

Effective May 22, 2023, vaccinations are no longer required for new employees who work in non‑medical, non‑emergency or patient‑facing positions with the City of Philadelphia. Employees in patient‑facing medical care positions (e.g., nurses, doctors, emergency medical personnel) must be fully vaccinated.

Equal Opportunity Employer

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215‑686‑4670 or send an email to [e-mail].