IT Manager: Customer Experience & Digital Solutions

Socket.dev; Chicago (IL); On-site; USD 150,000 - 180,000; Full time

Job summary

Pregis is seeking an IT Manager of Customer Experience to partner with Marketing, Sales and IT to deliver and continuously improve digital capabilities that support customer engagement, commercial effectiveness, and business growth. The role translates business requirements and roadmap priorities into well-managed projects and reliable application solutions.

Responsibilities include project delivery, requirements management, application lifecycle support, vendor coordination, budget tracking,

Qualifications

• Bachelor's degree in business, engineering, CS, IS, or related field.
• 7–10 years in IT, business apps, or digital solutions.
• 3–5 years leading projects, workstreams, vendors, or teams.
• Experience with enterprise platforms including SAP S/4HANA, Sales Cloud, CPQ, FSAM.
• Strong project management across multiple stakeholder groups.
• Experience with requirements gathering, process mapping, testing, and post-launch support.
• Excellent written and verbal communication; able to explain tech to non-tech audiences.
• Strong analytical, organizational, and prioritization skills.
• Willingness to travel occasionally; availability outside normal hours.

Responsibilities

• Partner with Marketing, Sales, business process owners, and IT teams to clarify priorities and support the technology roadmap.
• Translate business needs into clear requirements, solution options, delivery plans, and actionable work.
• Plan and manage projects including scope, schedule, budget, resources, risks, testing, and readiness.
• Coordinate delivery and support of CRM, CPQ, CMS, mobile, data and analytics applications.
• Lead requirements gathering, process analysis, solution design coordination, testing, and acceptance.
• Monitor performance, service levels, incidents, enhancements, and vendor commitments; escalate risks.
• Recommend improvements to applications, procedures, controls, and delivery practices.
• Support change management, communications, training, and adoption activities.
• Manage vendors and contractors, including quality, costs, and adherence to standards.
• Develop cross-functional relationships with stakeholders and provide status reporting.
• Coach team members, promote accountability and continuous improvement.
• Support governance, security, data privacy, architecture, and compliance throughout lifecycle.

Skills

Project management

Stakeholder communication

Analytical thinking

Leadership

Education

Bachelor's degree in business, engineering, CS, IS, or related

Tools

SAP (S/4HANA, Sales Cloud, FSAM, CPQ, Commerce Cloud)

Content Management

Mobile applications

Data and analytics tools

Job description

Pregis is seeking an IT Manager of Customer Experience to partner with Marketing, Sales and IT to deliver and continuously improve digital capabilities that support customer engagement, commercial effectiveness, and business growth. The role translates business requirements and roadmap priorities into well-managed projects and reliable application solutions.

Responsibilities include project delivery, requirements management, application lifecycle support, vendor coordination, budget tracking,