IT Manager at UJET – Austin, TX

Victrays; Austin (TX); Hybrid; USD 135,000 - 150,000; Full time

Benefits offered by this job

Flexible work environment

Innovative culture

Professional development opportunities

Job summary

A leading tech company in Austin is seeking an experienced IT Manager to oversee internal IT operations and introduce innovative automation and AI solutions. The ideal candidate has over 5 years of experience in IT leadership within a high-growth SaaS environment. This hybrid role involves mentoring an IT team, managing infrastructure, and ensuring compliance with legal requirements. Join us to redefine customer experience with cutting-edge technology!

Qualifications

• 5+ years in IT leadership roles, preferably in a SaaS company with global staff.
• Familiarity with AI, ML, and Generative AI applications in IT environments.
• Strong communication skills, able to explain technical concepts clearly.

Responsibilities

• Lead and mentor a high-performing IT team.
• Implement automation opportunities across IT processes.
• Oversee network, security, and cloud services operations.
• Manage IT security compliance and vendor relationships.
• Ensure seamless employee onboarding and IT support.

Skills

IT leadership

Process Automation

Artificial Intelligence (AI)

Cloud Computing

Networking

Security Best Practices

Education

Bachelor’s Degree in Technology Field

ITIL certification

PMP certification

Tools

Okta Workflows

AWS

Azure

GCP

Job description

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Location: Austin, Texas – Hybrid Role (primarily remote with 2 days onsite)

At UJET, we’re not just building a contact center platform; we’re redefining how the world connects. We believe in a future where AI and humans collaborate to make every customer experience effortless, intelligent, and truly personal. Our cutting-edge, cloud-native platform is infused with the latest conversational and generative AI breakthroughs, enabling intelligent self-service, empowering agents, and optimizing contact center operations for leading brands worldwide.

We’re a team of innovators, customer fanatics, and relationship builders, driven by a shared vision of transforming customer support. If you’re passionate about leveraging technology to create impact, thrive in a dynamic, fast-paced environment, and love a good challenge, you’ve found your people!

Why UJET?

• Impactful Work: Be at the forefront of innovation, directly shaping the future of customer experience.
• Dynamic Culture: Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.

The Opportunity:

UJET is seeking a visionary and hands‑on IT Manager to lead our internal IT operations from our Austin hub. We’re looking for someone who can not only manage our IT infrastructure with precision and care but also has a knack for pioneering change in automation, generative AI, and Large Language Models (LLMs) to enhance our internal systems and workflows. You’ll be orchestrating the digital experience for our internal teams, ensuring they have the tools, support, and innovative solutions to thrive.

What You’ll Be Doing:

• Strategic IT Leadership: Lead, mentor, and grow a high-performing small, but mighty IT team and collaborate with global IT initiatives. Develop and execute IT strategies that align with UJET’s rapid growth and technological advancements.
• Automation Evangelist: Identify, champion, and implement automation opportunities across our IT landscape. Think beyond the ordinary – how can we make our internal processes frictionless and lightning-fast using clever automation?
• AI Pioneer: Drive the exploration, integration, and management of generative AI within our internal IT environment. Imagine the possibilities: intelligent IT support, automated content generation for internal documentation, smart knowledge bases, and more!
• Infrastructure & Operations: Oversee the day‑to‑day IT operations, including network, security, hardware, software, and cloud‑based services. Ensure our systems are robust, scalable, and secure. Define and refine our IT policies as we continue to scale out across teams and geographies.
• Employee Onboarding & Enablement : Manage IT programs and processes that ensure a seamless onboarding experience that ensures effective employee enablement; team provides ongoing support and guidance to employees as needed.
• Security & Compliance Champion: Maintain and enhance our IT security posture, ensuring compliance with relevant legal and regulatory requirements (like SOC 2, ISO 27001) and internal policies. You’ll work with our Compliance team to ensure data protection and privacy.
• Vendor Management: Manage relationships with IT vendors and service providers, ensuring we get the best solutions and support for our needs.
• Problem Solver: Be the go‑to person for complex IT challenges, always ready with innovative solutions and a collaborative spirit.
• Collaboration Architect: Work closely with all departments across UJET, from Engineering to Sales, understanding their needs and delivering IT solutions that empower them.

What You Bring to UJET:

• Experience: 5+ years of progressive experience in IT leadership roles, with a proven track record of managing IT teams and infrastructure in a high‑growth SaaS company with globally dispersed staff.
• Experience: Bachelor’s Degree in a Technology Field – IT, IS, CS and Certifications in ITIL, PMP, AWS, Azure, or similar are highly preferred. A combination of experience, education, and certifications will be considered.
• Automation Wizardry: Strong experience in IT process automation, scripting, and implementing automation tools and platforms, Okta Workflows, and low‑code tools.
• AI Acumen: Demonstrable experience or strong familiarity with Artificial Intelligence (AI), Machine Learning (ML), Generative AI, and Large Language Models (LLMs) and their practical application in enterprise IT environments.
• Cloud Command: Solid understanding and hands‑on experience with cloud platforms (e.g., AWS, GCP, Azure) and SaaS applications, and IAM systems like Okta, Active Directory, OneLogin, Auth0, etc.
• Security Savvy: Deep knowledge of IT security best practices, data protection principles, and experience with compliance frameworks.
• Networking: Strong understanding of networking concepts, system administration, and modern IT infrastructure.
• Communication: Exceptional written and verbal communication skills – you can explain complex technical concepts to anyone, from engineers to executives.
• A “Roll‑Up‑Your‑Sleeves” Attitude: You’re not afraid to get into the weeds, lead by example, and solve problems creatively.
• Integrity: You exemplify and champion making the right choices for the company and our employees.
• Austin Local: This role is primarily remote with 2 days onsite in our Austin, Texas office.
• Bonus Points for a healthy sense of humor and a love for continuous learning.

Ready to Make an Impact?

If you’re an IT leader who’s excited by the convergence of IT operations, automation, cutting‑edge AI, and people operations, and you’re eager to build a world‑class internal IT function, we want to hear from you! Join UJET and help us continue to redefine customer experience for the smartphone era and beyond.

Salary Range: $135,000 – $150,000 with final compensation based on skills, experience, education, and level determination.

Apply Today!

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role‑specific SDPC responsibilities.