IT Manager

North Valley Bank Ohio; Zanesville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

North Valley Bank is seeking an IT Manager to lead daily IT operations and perform hands-on technical work at our Main Office in Zanesville, Ohio. The role directly oversees IT staff, manages incidents, and drives projects from planning through completion.

You will ensure system reliability, security, and performance across Windows Server, AD, M365, and network services, while coordinating with vendors and stakeholders.

Qualifications

• Degree in Information Technology or a related field, or equivalent experience.
• Five+ years IT experience with hands-on systems and network administration.
• Experience leading technical work, coordinating projects, and coaching IT staff.
• Ability to troubleshoot and administer production systems.
• Strong knowledge of Windows Server, AD, Microsoft 365, networking, and backup/recovery.

Responsibilities

• Diagnose and resolve complex server, network, endpoint, and connectivity issues.
• Administer production systems including Windows Server, AD, M365, and networks.
• Investigate alerts, review logs, validate configurations, implement fixes.
• Manage IT operations staff, schedules, and service coverage.
• Coordinate vendors, projects, and change management.
• Maintain documentation, inventories, and lifecycle plans.

Skills

Windows Server

Active Directory

Microsoft 365

PowerShell

Networking

Backup & recovery

Vendor coordination

Troubleshooting

Education

Degree in IT or related field

Tools

Cisco Meraki

Pulseway

IT Glue

Datto

Cisco Duo

Job description

North Valley Bank is seeking a qualified professional to join our team as an IT Manager. This position will be based on site at our Main Office located in Zanesville, Ohio.

Our Mission: Building Better Communities

“We will build better communities by helping our neighborhoods and small businesses grow and prosper through the delivery of quality financial services.”

Summary of this Position:

The IT Manager is a working manager responsible for both daily IT operations and direct technical execution across North Valley Bank. This position supervises IT operations staff while personally administering systems, troubleshooting difficult problems, implementing changes, and completing technical project work. Hands-on technical work is a core and continuing responsibility. The IT Manager is expected to investigate problems directly, work in administrative consoles, review logs and configurations, resolve tickets, and travel onsite when needed. Delegating work or opening a vendor ticket does not end the manager’s responsibility for achieving and verifying a resolution.

Reporting to the Director of IT, Facilities & Security, the IT Manager coordinates daily priorities, staff coverage, maintenance, vendor activity, and assigned projects. The role translates approved plans into completed work and keeps the Director informed of significant risks, decisions, and resource needs.

Primary Responsibilities:

Hands-On Technical Leadership

• Personally diagnose and resolve complex server, network, endpoint, identity, application, and connectivity issues.
• Administer and maintain assigned production systems, including Windows Server, virtualized infrastructure, Active Directory, Microsoft 365, and network services.
• Work directly in technical systems to investigate alerts, review logs, validate configurations, and implement approved corrective actions.
• Perform routine support and maintenance when workload, urgency, or staff availability requires it.
• Take ownership of difficult or stalled issues and remain actively involved through service restoration and verification.
• Maintain sufficient technical knowledge and authorized access to provide effective coverage for both direct reports.

Daily Operations and Staff Management

• Assign priorities, coordinate schedules, and ensure support coverage throughout established service hours.
• Review ticket queues, recurring issues, maintenance obligations, and overdue work.
• Set clear expectations and verify the quality and completion of assigned tasks.
• Coach, train, and evaluate IT operations staff.
• Maintain cross-training and backup assignments for essential duties.
• Balance user support, maintenance, and project work according to business impact and risk.
• Address operational problems proactively and elevate matters requiring Director-level decisions.

Infrastructure and Onsite Support

• Maintain the reliability and performance of servers, storage, networks, endpoints, and assigned banking technology systems.
• Plan and perform approved upgrades, configuration changes, migrations, and equipment replacements.
• Troubleshoot switches, firewalls, SD-WAN, wireless networks, and branch connectivity.
• Travel to Bank offices and personally assist with cabling diagnosis, equipment replacement, and service restoration when needed.
• Coordinate specialized work with telecommunications, cabling, application, and infrastructure providers.
• Maintain current inventories, system dependencies, network diagrams, and lifecycle recommendations.

Security and Access Operations

• Oversee and directly support patching, vulnerability remediation, MFA, endpoint protection, encryption, and assigned security tools.
• Verify monitoring coverage and investigate missing agents, failed controls, and unresolved alerts.
• Coordinate technical incident response with the Director and security providers.
• Perform authorized containment, investigation, and recovery actions.
• Oversee approved account provisioning, access changes, offboarding, and technical access reviews.
• Maintain evidence of assigned controls and ensure corrective actions are completed and documented.
• Escalate significant security concerns and exceptions; do not independently accept risks outside delegated authority.

Backup, Recovery, and Continuity

• Verify that assigned systems are protected by appropriate backup and recovery arrangements.
• Investigate backup or replication failures and personally assist with complex recovery issues.
• Plan and execute restoration and disaster recovery tests with staff and providers.
• Maintain usable recovery procedures and validate results against approved recovery objectives.
• Address identified recovery deficiencies and maintain coverage for essential technical responsibilities.

Project Delivery and Vendor Coordination

• Convert approved initiatives into implementation plans with owners, milestones, testing, and rollback procedures.
• Perform technical implementation work alongside staff and vendors.
• Coordinate dependencies, maintenance windows, user communication, and post-change verification.
• Hold providers accountable for assigned deliverables and follow unresolved issues through completion.
• Obtain and document knowledge transfer so the Bank can support systems after implementation.
• Provide technical recommendations and cost information to support the Director’s purchasing and planning decisions.

Documentation and Accountability

• Maintain accurate procedures, configurations, diagrams, vendor contacts, and change records in approved Bank systems.
• Ensure work can be supported by another authorized associates or provider.
• Report service issues, project progress, unresolved risks, and resource constraints to the Director.
• Improve recurring processes through practical automation, documentation, and training.
• Verify results before considering tickets, changes, or remediation activities complete.

Qualifications & Competencies:

Required Qualifications

• Degree in Information Technology or a related field, or an equivalent combination of education and relevant experience.
• Typically five or more years of progressively responsible IT experience, including substantial hands‑on systems and network administration.
• Experience leading technical work, coordinating projects, and coaching or supervising IT staff.
• Demonstrated ability to personally troubleshoot and administer production systems.
• Strong working knowledge of Windows Server, virtualization, Active Directory, Group Policy, Microsoft 365, networking, endpoint management, and backup and recovery.
• Experience performing infrastructure changes with testing, documentation, and rollback planning.
• Working proficiency with PowerShell or comparable administrative automation.
• Ability to explain technical issues clearly, prioritize competing demands, and coordinate vendors effectively.
• Willingness and ability to remain actively involved in hands‑on technical work, including routine tasks when needed. Recent technical experience is essential; supervisory experience alone is insufficient.

Preferred Qualifications

• Experience supporting a community bank or another regulated, multi‑office organization.
• Experience with Cisco Meraki, Pulseway, IT Glue, Datto, Cisco Duo, RingCentral, or comparable platforms.
• Experience coordinating managed security providers, audit remediation, infrastructure migrations, and recovery exercises.
• Relevant Microsoft, Cisco, CompTIA, virtualization, or security certifications.
• Perform other reasonable, position‑related duties as assigned.

North Valley Bank is an Equal Opportunity Employer, and all employment decisions are based on business needs and individual qualifications. The Bank does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law. North Valley Bank complies with all federal and Ohio employment regulations and provides reasonable accommodations in accordance with the Americans with Disabilities Act. Employment is at-will under Ohio law, meaning either the employee or the Bank may terminate the employment relationship at any time, with or without cause or notice. All offers of employment are contingent upon successful completion of background screening and adherence to the Bank’s drug‑free workplace standards. This job posting does not constitute a contract of employment or guarantee of continued employment.