IT Manager

Dateline Exports; Wilsonville (OR); On-site; USD 80,000 - 100,000; Full time

Job summary

A trusted export company based in Wilsonville, OR, seeks an IT Manager to oversee device setup, user support, and cybersecurity practices. Responsibilities include training staff on IT issues, managing support tickets, and ensuring systems meet compliance requirements. Ideal candidates have a degree in IT or related fields and strong Microsoft Office 365 skills. This full-time position in Information Technology offers a mid-senior level role in a fast-paced environment.

Qualifications

• Relevant certifications are a plus.
• Experience in developing and delivering training.
• Ability to support in-office and remote staff.

Responsibilities

• Act as liaison between staff and external IT Managed Service Provider.
• Monitor IT support tickets for timely resolution.
• Lead evaluation and implementation of system upgrades.

Skills

Troubleshooting hardware, software, and network issues

Proficiency in Microsoft Office 365

Strong organizational skills

Communication and interpersonal skills

Education

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft Azure

Job description

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Company Overview

Dateline Exports is an export company specializing in the supply of construction materials for overseas projects in the Western Pacific Islands area, specifically Guam, Micronesia, Polynesia, and Melanesia. For over 30 years, Dateline has been a responsive, trusted partner supplying construction material for military and private development projects, as well as for value-added logistics services.

Job Description

The IT Manager position, located in Wilsonville, OR, will be responsible for the setup and maintenance of all company devices and software, managing their security, and supporting users in resolving hardware and software issues. This includes coordinating with our outside IT support team and monitoring IT tickets. The role also involves employee software training and development, assessing needs, and supporting program development.

Duties & Responsibilities

IT Management & Support

• Act as the liaison between staff and our external IT Managed Service Provider (MSP). Train employees on submitting IT support tickets and document issues.
• Monitor IT support tickets for timely resolution.
• Coordinate with MSP for hardware, software, and network system setup, configuration, testing, and upgrades.
• Provide troubleshooting for onboarding, device setup, network access, and other IT needs.
• Set up and configure laptops, install software, and grant access for new hires. Provide initial IT orientation and support.
• Maintain an inventory of IT equipment, licenses, and software. Manage procurement, deployment, and decommissioning of IT assets.
• Support compliance with Department of Defense (DOD) and federal cybersecurity requirements, including making upgrade recommendations.
• Monitor cybersecurity practices and recommend improvements.
• Assist in transitioning from on-premise to cloud-based systems, coordinating with MSP and internal teams, and training staff.
• Lead evaluation and implementation of system upgrades to improve performance and user experience.

Systems Training

• Promote and support adoption of Microsoft Office 365, Adobe, and other tools.
• Identify training needs, develop or source training resources, and gather feedback.
• Coordinate training sessions and maintain training records.

Required Education, Experience, And Skills

• Associate’s or Bachelor’s degree in IT or related field preferred; equivalent experience considered.
• Relevant certifications are a plus.
• Proficiency in Microsoft Office 365 and supporting users in a Microsoft environment.
• Knowledge of cloud systems like Microsoft Azure and administration tools.
• Ability to troubleshoot hardware, software, and network issues.
• Experience with IT asset management and cloud transition.
• Experience in developing and delivering training.
• Strong organizational, communication, and interpersonal skills.
• Ability to support in-office and remote staff, and willingness to travel between locations.

Work Environment

• Open office environment, use of computers, phones, and email.
• Fast-paced and varied work setting.
• Occasional travel to company locations.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Wholesale Import and Export

This job is actively posted. No indication of expiration.