IT Manager

Expert Computer Solutions; Town of Texas (WI); On-site; USD 110,000 - 150,000; Full time

Job summary

Expert Computer Solutions in Houston seeks a hands-on IT Manager to lead a small team supporting an outpatient healthcare client onsite in Central Northwest Houston. You will combine technical work with people management to ensure reliable, secure IT operations and drive innovation.

The role requires 7–10 years in IT with 3+ years managing teams, strong communication, and experience with Windows, AD, Microsoft 365, and security solutions.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 7–10 years IT experience with 3+ years leading IT teams.
• Certifications such as CompTIA Network+, CompTIA Security+, or CCNP.
• Strong communication and cross-functional collaboration skills.
• Experience with system administration, enterprise apps, and endpoint security.

Responsibilities

• Lead IT team of 3+ technicians and oversee onsite infrastructure, networks, servers, and security.
• Partner with client executives and ECS leadership to align IT with business goals.
• Maintain uptime, scalability, and security across on‑site and cloud environments.
• Guide cybersecurity strategy, risk assessments, data protection, and disaster recovery.
• Develop and enforce IT policies, governance, and HIPAA-related safeguards.
• Mentor staff, manage priorities, and maintain strong client relationships.

Skills

Communication

Leadership

Team management

Cross-functional collaboration

Problem solving

IT strategy

Education

Bachelor's degree in IT / CS

Tools

Kaseya

Meraki

ConnectWise

Job description

Job Description

About Us:

Expert Computer Solutions (ECS) is a Houston-based managed IT services provider and consulting firm supporting small and mid-sized businesses. Founded in 2005, ECS offers IT support, project services, staff augmentation and vCIO services, including cybersecurity, AI, strategic planning, and IT compliance. We advocate a business first, proactive, and practical approach to IT.

We were recently awarded the 2025 BBB Pinnacle Award of Excellence, received multi-year BBB Winner of Distinction awards, and were a 2025 MSP Titans of the Industry Finalist.

About the Role:

We are seeking a hands‑on IT Manager to lead our ECS team of 3 techs supporting an outpatient healthcare client onsite in Central Northwest Houston. This role serves as the day‑to‑day onsite IT leader and works closely with both client executives and ECS leadership to ensure reliable, secure, and scalable IT operations as well as support innovation and growth.

This is a roll‑up‑your‑sleeves leadership role. The right person must be capable of personally handling technical work when needed across infrastructure, servers, networks, endpoints, and security, while also managing people, coordinating priorities, and helping maintain strong client relationships.

The ideal candidate is a credible, well‑rounded IT professional with strong general technical depth, sound judgment, and communication skills to work effectively with executives, end users, vendors, and technical staff. They must be able to shift comfortably between troubleshooting, planning, team leadership, and client‑facing discussions.

Responsibilities:

• Manage people, technology, and relationships with multiple competing priorities between client initiatives, daily support functions, and ongoing infrastructure projects, communicating with client senior management, client staff, ECS management, help desk techs, and client vendors, to support uptime, innovation, scalability, and security.
• Partner with client executive leadership, innovation team, and our CEO/CTO to align technology strategy with business goals, operations, and client service excellence.
• Foster a culture of professionalism, security, integrity, service, and continuous improvement within the IT function.
• Oversee all aspects of IT infrastructure, including servers, cloud environments, local networks, laptops/tablets, and related scientific/diagnostic equipment.
• Coordinate and work with third‑party platform vendors, such as scientific instrumentation, management tools, and cloud‑based file management systems.
• Ensure secure, high‑availability systems for personnel accessing critical tools and documentation remotely.
• Collaborate on cybersecurity strategies, including risk assessments, data protection, endpoint security, and disaster recovery planning.
• Implement IT policies, procedures, and governance aligned with industry standards and HIPAA regulatory requirements. Collaborate with HIPAA Security Officer to ensure administrative, physical, and technical safeguards for ePHI (electronic protected health information) in accordance with the HIPAA Security Rule and related regulations.
• Assist with training staff on cybersecurity best practices and ensure consistent enforcement across offices.
• Manage, coach, and mentor IT team of on‑site ECS employees responsible for helpdesk support, systems maintenance, and development.

Qualifications:

Required:

• Bachelor’s degree in IT, Computer Science, or a related field.
• Minimum of 7 -10 years of experience in IT roles, including 3+ years managing IT teams.
• At least one of the following IT certifications: CompTIA Network +, COMPTIA Security +, or CCNP.
• Proven strong communication skills, both verbal and written.
• Strong management skills to set various competing priorities, lead on‑site techs, collaborate with others on various projects, handle innovative initiatives, and interface frequently with senior management.
• Excellent cross‑functional communication skills to build effective collaboration.
• Experience with system administration, enterprise software applications, and endpoint management and security solutions, such as Kaseya, Meraki.
• Extensive experience with the Microsoft ecosystem, including Windows Server, Active Directory, and Microsoft 365.
• Experience using PSA ticketing systems and remote support tools for IT service management, such as ConnectWise.
• Strong problem‑solving skills and the ability to troubleshoot complex IT issues.
• Advanced technical depth and problem‑solving skill