IT Manager

Cascade Management; Tigard (OR); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Rx

PTO

11 Paid Holidays

Short- & Long-Term Disability

Life Insurance

Employee Assistance Program

Flex Benefit

Job summary

Cascade Management in Tigard, OR is seeking an IT Manager to oversee technology operations, infrastructure, cybersecurity, and end-user support. You will partner with the EVP to align technology with business goals and drive scalable solutions for growth.

Essential duties cover IT operations, infrastructure, network, security, project management, and vendor relationships. The role demands leadership, planning, and a customer‑focused IT culture aligned with Cascade’s service model.

Qualifications

• Bachelor’s degree in information systems, CS, or related field.
• Minimum five years IT experience including systems, network, cloud, help desk.
• Minimum three years leadership or supervisory experience.
• Experience managing enterprise networking and firewall technologies.
• Microsoft 365 certifications and security-focused credentials preferred.

Responsibilities

• Lead IT operations, infrastructure, cybersecurity, and end-user support.
• Oversee Windows servers, virtualization, desktops, and laptops.
• Manage Microsoft 365, cloud services, storage, backups, and DR.
• Administer network, VPNs, switches, routers, firewalls, and VoIP/SIP.
• Drive security controls, incident response, and risk management.
• Lead technology projects, vendors, and cross‑functional collaboration.

Skills

Team leadership

Project management

Strategic thinking

Problem solving

Decision making

Change management

Vendor management

Communication

Time management

Collaboration

Education

Bachelor’s degree in information systems, Computer Science, or related field

Tools

Windows Server

vSphere/ESXi

Microsoft 365

Cloud services

Backup & DR

VoIP/SIP

Firewalls

Job description

About Us

Compensation: $90,000 (Annual Salary)

Schedule: Monday-Friday (8am-5pm)

Hours: 40 Full Time

Location: Tigard, OR

Properties: Corporate

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do andis expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integralpart of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Essential Functions and Responsibilities

The IT Manager leads the organization's technology operations, infrastructure, systems administration, cybersecurity, and end-user support functions. This role is responsible for ensuring technology systems are secure, reliable, and aligned with business objectives while providing leadership to the IT team and managing technology projects and vendor relationships. Partners closely with the Executive Vice President of People & Culture to align technology strategy, infrastructure, and resources with organizational goals, ensuring scalable solutions that support company growth, operational excellence, and long-term success.

Essential Duties

IT Operations & Support

• Lead and oversee internal help desk operations, ensuring timely and effective support.
• Manage end-user hardware, software, and technology resources. *
• Develop and maintain IT procedures, documentation, and service standards.
• Monitor and improve system performance, reliability, and user experience.
• Document standard operating procedures.

Infrastructure & Systems Administration

• Administer and support Windows, virtual environments (vSphere, ESXi), desktops, and laptops. *
• Manage Microsoft 365 and other cloud-based services. *
• Oversee storage systems, backup solutions, and disaster recovery processes. *
• Ensure timely software updates, patching, and system maintenance.
• Oversee property software system operations. *

Network & Communications

• Manage and troubleshoot network infrastructure, including switches, routers, wireless networks, VPNs, and firewalls. *
• Support and maintain VoIP and SIP communication systems.
• Ensure network security, availability, and performance. *

Cybersecurity & Risk Management

• Serve as the primary lead for IT security operations. *
• Implement security controls, monitoring processes, and incident response procedures.
• Ensure compliance with company policies and technology best practices.*
• Evaluate and mitigate technology risks across systems and networks.

Project & Vendor Management

• Lead technology implementations, upgrades, and business technology initiatives. *
• Evaluate and recommend technology solutions to support organizational goals.
• Manage vendor relationships, contracts, and on-site service providers.
• Stay informed on emerging technologies and industry trends. *

Leadership & Team Development

• Hire, coach, develop, and supervise IT and software support staff. *
• Manage scheduling, performance management, and workforce planning. *
• Foster a customer-focused, service-oriented IT culture.
• Collaborate with department leaders to identify and implement business solutions. *

Core Competencies

Technical Expertise

• Systems administration (Windows Servers)
• Microsoft 365 administration
• Network infrastructure and firewall management
• Cloud technologies and virtualization
• Backup, disaster recovery, and business continuity
• IT security and risk management
• VoIP and telecommunications systems

Leadership Competencies

• Team leadership and staff development
• Project management
• Strategic thinking and problem solving
• Decision-making and accountability
• Change management
• Vendor management and negotiation

Professional Competencies

• Strong customer service orientation
• Effective written and verbal communication
• Organization and time management
• Adaptability and continuous learning
• Collaboration and relationship building
• Ability to prioritize in a fast-paced environment

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Education

• Bachelor’s degree in information systems, Computer Science, or related field preferred.
• Minimum five (5) years of progressive IT experience, including systems, network, cloud, and help desk administration.
• Minimum three (3) years of leadership or supervisory experience.
• Equivalent combinations of education, certifications, and experience may be considered.
• Experience managing enterprise networking and next-generation firewall technologies.

Certificates, Licenses, and Registrations

• Microsoft 365 Certifications
• CompTIA Network+
• CompTIA Security+
• Cisco, Fortinet, or equivalent networking/security certifications
• Valid driver's license and insurance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to stand reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.