Senior Community Manager

Cascade Management; Lynnwood (WA); On-site; USD 81,000 - 96,000; Full time

Benefits offered by this job

Rent benefit

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

Job summary

Cascade Management is seeking a Senior Community Manager in Lynnwood, WA to oversee day-to-day operations of HUD/RD or Tax Credit properties, leasing, maintenance, and financial reporting. You will lead on-site staff, ensure compliance, and maximize property performance.

The role requires 3+ years of management experience with large communities, plus expertise in rental operations, budgeting, and regulatory compliance. A strong leadership approach and customer-focused service model are essential.

Qualifications

• 3+ years of Community Management experience with 150+ units required.
• 2+ years in multiple properties management position required.
• 2+ years of Tax Credit, HUD and/or affordable housing experience required.
• Finance and budgeting experience preferred.

Responsibilities

• Show apartments, process applications, and determine eligibility per policies.
• Manage resident moves, transfer utilities, and explain policies to residents.
• Oversee rent collection, evictions, and move-in/move-out procedures.
• Coordinate maintenance, inspections, and safety compliance.
• Prepare budgets, variance reports, and invoices for payment.

Skills

Property management

HUD/Tax Credit

Leasing

Rent collection

Education

High school diploma or GED

Tools

Excel

Word

Outlook

Job description

About Us

Compensation: $81,186 - 96,000 annually

Schedule: Monday - Friday (8am-5pm)

Hours: 40

Location: Lynnwood, WA

Properties: Beaver Creek and Beaver Cove

Rent Benefit: Optional, 2 Bedroom Apartment included in overall compensation

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do andis expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integralpart of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Essential Functions and Responsibilities

The Senior Community Manager is responsible for the day-to-day operations, physical asset, and maximize the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures staff compliance with company policies and procedures. Responsible to hire, supervise, and motivate all on-site staff and make recommendations for disciplinary action and development. Comply with the Oregon Residential Landlord & Tenant Act and all other governmental laws and regulations. Implement Cascade Management Inc.’s policies and procedures.

Marketing and Leasing

• 1. Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations.
• 2. Complete resident move-in sheet with resident; ensure utilities are transferred.
• 3. Understand rental agreement and residency policies and be able to explain them to residents.
• 4. Maintain waiting list files of eligible applicants and files of removed/rejected applicants (25% of total units are used to determine how many eligible applicants should be available at all times).
• 5. Develop, plan, and implement resident retention strategies and make recommendations to improve marketing and leasing programs.
• 6. Complete guest cards for all prospects that telephone or visit the property and follow up with the prospects using the information on the guest card within 24 hours.
• 7. Review all newspaper advertising to ensure it is correct and the ad program is current.
• 8. Visit competitive properties and assist in preparation of regular market surveys.
• 9. Review all rental applications for criminal and credit background history and lease forms for accuracy and compliance with resident policy; check all leases for accuracy and completion.

Resident Relations

• 10. Respond to resident inquiries, complaints, and concerns promptly.
• 11. Respond to Maintenance needs and work order requests promptly.
• 12. Implement rent collection program.
• 13. Handle resident evictions along with the service and preparation of appropriate notices.
• 14. Supervise and implement move-in and move-out procedures.
• 15. Enforce apartment community rules and regulations in accordance with CMI policies and procedures.
• 16. Maintain a pleasant, helpful manner at all times and know the number of adults and/or children in the complex along with the resident name and apartment number.
• 17. Notify residents of Rental Assistance when assigned by the corporate office.

Maintain the Physical Asset

• 18. Perform regular and daily property inspections to ensure visual appeal of property and maintain hazard-free conditions.
• 19. Inspect buildings and grounds to ensure cleanliness and alert maintenance to items that need to be repaired.
• 20. Establish schedule of personnel for emergency maintenance.
• 21. Make regular follow-up inspections on maintenance work.
• 22. Make-ready all vacant apartment units within expected timeline.
• 23. Make recommendations for physical repairs, replacements, and/or improvements.
• 24. Schedule apartment turnover and maintain apartments at acceptable levels of rent-readiness.

Financial Reporting and Control as directed by the Portfolio Manager

• 25. Collect rents, maintain and reconcile petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner.
• 26. Log and collect late charges, NSF, and other charges.
• 27. Deliver rent increase notices to residents.
• 28. Properly execute journal receipts for monies collected.
• 29. Maintain accurate accounting records.
• 30. Assist in preparation of the budget, monthly variance reports, and approval of invoices for payment.
• 31. Assist in preparing inventory of all equipment and supplies.
• 32. Report and approve timecards for accurate payroll information to the Payroll Department in a timely manner.
• 33. Request pre-approvals for overtime pay from Portfolio Manager.
• 34. Suggest budget recommendations and submit to Portfolio Manager for review as part of annual budget process.

Administration as directed by the Portfolio Manager

• 35. Maintain property files and records.
• 36. Prepare weekly reports for Portfolio Manager's review every Monday.
• 37. Supervise the handling of any emergency that may arise on-site.
• 38. Assist in reviewing market rents to ensure proper rates are being charged, monitor delinquencies, NSF, and bad debt procedures to assure timely collection of rents or evictions.
• 39. Communicate all problems and make recommendations to Portfolio Manager in a reasonable time frame.
• 40. Implement effective time management.
• 41. Provide satisfactory documentation to ensure fair and timely resolution of disputes or issues with residents, employees, or others.
• 42. Demonstrate leadership and promote professionalism through appearance, attitude, and communication skills.
• 43. Keep rental office clean, neat, and organized.
• 44. Ensure compliance with applicable federal and state regulations associated with business operations.
• 45. Travel as required for in person classes and annual education conferences
• 46. Performs other duties as assigned.

47. Regular and reliable attendance during scheduled hours*

*Essential Functions

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Education

High school diploma or general education degree (GED). 3+ years of Community Management experience with 150 units or more required. 2+ years with experience in multiple properties in management position equivalent required. 2+ years of proven increased responsibility and staff oversight required. 3+ years of Tax Credit, HUD and/or affordable housing experience required. Experience in Finance and Budgeting preferred.

Certifications, Licenses, and Registrations

Valid Driver’s License and insurance is required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual preferred.

Mathmatical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Qualifications

Ability to operate basic office equipment such as telephones, 10 key, scanner/ photocopier, and fax machine. Microsoft Office Suite proficiency with significant experience in Excel, Word, and Outlook Calendaring.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.