IT Manager

Alaska SeaLife Center; Seward (AK); On-site; USD 65,520 - 70,408; Full time

Benefits offered by this job

Full benefits

Job summary

The Alaska SeaLife Center in Seward, Alaska, seeks a dedicated IT supervisor to oversee technical support operations. The ideal candidate will have a B.S. in Computer Science or equivalent experience and at least five years in network support.

Responsibilities include leading IT staff, implementing solutions, and providing training to employees. Must have expertise in network administration and troubleshooting.

The role offers a salary between $65,520 and $70,408, along with full benefits.

Qualifications

• B.S. in Computer Science or equivalent experience with certifications.
• Minimum of 5 years of network support experience.
• Good troubleshooting and hardware/software support skills.

Responsibilities

• Supervise IT personnel and assign work.
• Implement solutions and recommend system enhancements.
• Provide technical support for end users.

Skills

Troubleshooting skills

Technical support

Network administration

Windows configuration

Software support

Education

B.S. in Computer Science or GED with certifications

Tools

Current Windows O/S

MS Office

Google Apps

Windows Server

TCP/IP

Job description

Education/Training Requirements

• B.S. in Computer Science and minimum of 5 years network support experience or High School diploma or GED and industry certifications such as A+ or Network+ and minimum of five years experience with PC hardware and software.
• Must have good troubleshooting and repair skills, be able to provide technical support and hardware/software support to LAN/WAN users.
• Must have experience in support of LAN hardware and software and analog to digital conversion, extensive working knowledge of desktop/laptop PC installation, configuration, and problem resolution.
• Must be proficient in the configuration of desktop and laptops including: Current Windows O/S, MS Networking, Google Apps, MS Office, virus protection, network administration, Windows Server, DNS, TCP/IP, and DHCP.
• Preferred: One workstation level certification from Microsoft, Website maintenance experience and/or Microsoft Certified Professional certification.

Primary Responsibilities

• Leadership
• Supervises IT Division personnel, including assigning work, setting schedules and performance standards, conducting evaluations, and recommending personnel actions to the EVP.
• Assesses technology needs, implements solutions, and recommends system enhancements.
• Develops strategic plans to support operational growth.
• Ensures IT staff are properly trained and equipped; coordinates training as needed.
• Provides computer training to ASLC employees and visiting researchers.
• Managing IT Resources
• Assists in developing, implementing, and ensuring compliance with IT policies and procedures.
• Evaluates, purchases, and manages hardware and software resources, vendor contracts, and system compatibility.
• Oversees IT equipment, supplies, expenditures, and budget compliance.
• Assists with preparation and management of the annual IT budget.
• Provides leadership for network and systems security, including user access and account maintenance.
• Maintains software licenses, hardware inventory, virus protection, backups, email, disk space, and network performance.
• Support and Troubleshooting
• Coordinates with consultants to identify and resolve technical issues.
• Configures, troubleshoots, and supports desktop/laptop computers, printers, phone systems, and data processing equipment.
• Provides technical support for desktop software, network systems, and cloud-based applications, including security and system enhancements.
• Maintains procedures for tracking and resolving user support requests in a timely manner.
• Provides onsite, remote, and emergency after-hours support for end users.
• Oversees maintenance of public websites and internal intranet systems.
• Others
• Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, goodwill, cooperation, and providing high standards of service.
• Complies with all Alaska SeaLife Center policies, procedures, and programs.
• Performs other duties as assigned.

Other Skills and Abilities

• Ability to prioritize tasks, work independently and as part of a team, work with outside networking consultants, and manage time under pressure.
• Ability to speak and write effectively and be comfortable meeting new people and interfacing with diverse interests.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities.

This role includes a range of physical activities, such as standing or moving for extended periods, bending, kneeling, crouching, and occasional climbing, as well as handling tools, equipment, and materials. The ability to lift and move up to 50 pounds may be needed depending on the assignment.

Salary Range

$65,520 - $70,408

Full Time with Benefits

Additional Requirements

• Must be able to pass a background check.