IT Manager

Judi Health; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Judi Health is seeking an IT Manager to lead the IT Engineering team, drive delivery of IT services, and align solutions with security and compliance needs. You will mentor engineers, manage complex incidents, and own major IT projects across hybrid offices in NYC, Denver, and Charlotte.

The role requires 7–10+ years in IT engineering or related fields, strong IAM/SSO experience, and proficiency with Office 365 and SaaS platforms. Strong scripting and cross-functional collaboration are essential.

Qualifications

• 7–10+ years in IT engineering, systems administration, or platform ownership roles.
• Experience leading technical teams and mentoring engineers at multiple levels.
• Strong background in identity and access management (SSO like Okta/OneLogin/Auth0).
• Experience administering Office 365 and working with SaaS platforms.

Responsibilities

• Lead and mentor a team of IT Engineers, including hiring and performance management.
• Act as final escalation point for complex IT engineering and helpdesk issues.
• Own delivery of IT Engineering projects from planning to resourcing.
• Drive systemic solutions to reduce recurring issues and improve user experience.
• Oversee IAM, endpoint management, and SaaS productivity tools.
• Ensure onboarding/offboarding workflows are scalable, secure, and compliant.
• Collaborate with Security, Engineering, and Business teams to define best practices.
• Evaluate, select, and deploy new technologies and software solutions.
• Maintain documentation and operational standards.
• Coordinate cross-functional initiatives and IT leadership prioritization.
• Liaise between IT Engineering and stakeholder teams; promote automation.

Skills

Technical leadership

Team mentoring

Scripting/Automation

Incident response

Security & compliance awareness

Tools

Office 365 Admin

Okta/SSO

MDM (Intune)

SaaS platforms

Jira Service Desk

Job description

About Judi Health

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:

• Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
• Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
• Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area

Position Summary

The IT Manager is responsible for leading within the IT Engineering function, overseeing day-to-day operations, delivery of IT services, and execution of strategic initiatives. This role manages a team of IT Engineers, ensures the reliability and scalability of enterprise IT systems, and drives continuous improvement across identity, endpoint management, and SaaS platforms. The IT Manager serves as the final escalation point for IT systems and user-impacting issues, while partnering with cross-functional stakeholders to align IT solutions with business, security, and compliance needs.

Position Responsibilities

• In partnership with the IT Director, lead, mentor, and develop a team of IT Engineers, including hiring, onboarding, and performance management
• Act as the final escalation point for complex IT Engineering and Helpdesk issues
• Own delivery of IT Engineering projects, including planning, prioritization, and resource allocation
• Drive implementation of strategic, systemic solutions to eliminate recurring issues and improve user experience
• Oversee administration and optimization of:
  • Identity and access management (SSO)
  • Endpoint management (MDM)
  • SaaS platforms and productivity tools (e.g., Office 365)
• Ensure onboarding and offboarding workflows are scalable, secure, and compliant
• Partner with Security, Engineering, and Business teams to define and enforce best practices and standards
• Evaluate, select, and deploy new technologies and software solutions
• Establish and maintain documentation, processes, and operational standards
• Manage cross-functional initiatives and coordinate with IT leadership on prioritization and resourcing
• Act as a liaison between IT Engineering and stakeholder teams
• Encourage automation and efficiency through scripting and process improvement
• Ensure appropriate support coverage, including participation in off-hours support as needed

Required Qualifications

• 7–10+ years of progressive experience in IT engineering, systems administration, or platform ownership roles
• Proven experience leading technical teams
• Demonstrated success mentoring engineers across multiple experience levels
• Strong background in:
  • Identity and access management (SSO platforms such as Okta, OneLogin, Auth0)
  • Endpoint management (MDM solutions, including Intune or equivalent)
  • SaaS application administration and deployment
• Experience managing onboarding/offboarding workflows in a distributed environment
• Experience administering and acting as a SME for Office 365
• Experience supporting Mac hardware and remote users in a distributed workforce
• Experience leading IT projects and coordinating cross-functional initiatives
• Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud preferred)
• Experience with ticketing systems such as Jira Service Desk or similar platforms
• Strong scripting and automation skills (Bash, PowerShell, Python, or similar) preferred
• Customer-oriented mindset with strong problem-solving and communication skills
• Ability to lead incident response and serve as a senior escalation point for critical issues
• Strong understanding of security principles, access controls, and audit/compliance considerations

New York, NY Salary Range: $120,000 USD - $150,000 USD

Denver, CO Salary Range: $110,000 USD - $137,500 USD

Charlotte, NC Salary Range: $100,000 USD - $125,000 USD

All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.