IT Manager

Priority Dispatch Corp.; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Life Insurance

EAP

Medical/Dental/Vision

401K with match

Paid Holidays

Paid Time Off

Job summary

On-Target Supplies & Logistics is seeking a hands-on IT Manager to support our Dallas corporate office, warehouse operations, and client locations. This role serves as the primary technology resource for daily support, systems administration, network needs, and practical AI training.

We need someone who is technically strong, service-minded, and comfortable helping employees make better use of technology. The ideal candidate enjoys troubleshooting, teaching, and owning an IT environment from end

Qualifications

• 3+ years IT support, systems administration, or help desk experience.
• Hands-on Microsoft 365 and Windows Server administration.
• Working knowledge of networking (firewalls, VPN, DNS, cabling).
• Experience training or coaching users on new technology.
• Curiosity and practical experience with AI tools such as ChatGPT, Copilot, Gemini, or similar.

Responsibilities

• Serve as first contact for technology requests (accounts, passwords, devices, connectivity).
• Troubleshoot desktops, laptops, tablets, and mobile devices; manage deployments.
• Manage Microsoft 365 users, licensing, Exchange, Teams, SharePoint, and OneDrive.

Skills

IT support

Windows Server

Microsoft 365

Networking

AI tools training

Customer service

Tools

Entra ID

Intune

Defender

Purview

Job description

Job Details

Job Location: Dallas, TX 75208IT Manager

Forty Years Strong! On-Target Supplies & Logistics, Ltd., is a regional supply chain logistics management firm with global customers and international responsibilities. For more than 40 years, we have worked with some of the largest companies in the world to design, implement, and manage customized logistics and transportation solutions that help them to gain a competitive advantage in today's global marketplace. We are committed to consistently delivering value-adding services, and we do this through our greatest asset: our employees.

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Pay: $65,000 - $75,000 annually

Health & Wellness: Company-paid Life Insurance Policy and Employee Assistance Program; Medical, Dental, Vision; Supplemental Life Insurance; LTD/STD

Retirement: Company-sponsored 401K Retirement Plan with company match

Other Benefits: Paid Holidays and Paid Time Off

Location: Dallas, TX., On-site

Department: Information Technology

Reports To: VP, IT and Integration

Overview

On-Target Supplies & Logistics is seeking a hands-on IT Manager to support our Dallas corporate office, warehouse operations, and client locations. This role serves as the primary technology resource for daily support, systems administration, network needs, and practical AI training. We need someone who is technically strong, service-minded, and comfortable helping employees make better use of technology. The ideal candidate enjoys troubleshooting, teaching, and owning an IT environment from end to end.

Help Desk & End-User Support

• Serve as the first contact for technology requests, including accounts, passwords, printers, phones, conference rooms, and connectivity.
• Troubleshoot desktops, laptops, tablets, mobile devices, software, and common hardware issues.
• Set up, image, deploy, and reassign computers, peripherals, and warehouse technology.
• Support audio-visual equipment for trainings, meetings, and presentations.
• Track requests, communicate status, elevate when needed, and maintain simple self-service guides.

Systems Administration

• Manage Microsoft 365 users, licensing, Exchange, Teams, SharePoint, and OneDrive.
• Administer Entra ID, access controls, MFA, and identity security.
• Maintain Windows Server, Active Directory, DNS, DHCP, VPN, backups, and patching.
• Support Defender, Purview, phishing response, malware prevention, and user awareness training.
• Manage VoIP, mobile devices, app deployment, and related system support.

Network & Infrastructure

• Manage routers, firewalls, switches, cabling, and wireless access points.
• Maintain internet service and coordinate carrier or ISP issues.
• Optimize wireless coverage across warehouse and office space.
• Keep server, IDF, and MDF spaces clean, labeled, and documented.

Technology Management

• Manage IT assets, inventory, assignments, warranties, and replacement planning.
• Support fleet management systems for logistics operations.
• Track software licenses, renewals, compliance, and cost control.
• Coordinate vendors, service providers, repairs, returns, and equipment disposal.
• Maintain SharePoint structure, permissions, content, and ISO 9001 IT records.
• Recommend technology improvements that reduce costs, manual work, or service issues.

AI Enablement & Training

• Travel to DFW client and outsourced sites to support employees using AI tools.
• Lead hands-on training, coaching, and lunch-and-learns for nontechnical users.
• Facilitate AI jam sessions to identify tasks and solve them through live prompting.
• Create quick guides, prompt libraries, and short tutorials for ongoing learning.
• Promote safe AI use, including what information can and cannot be entered.
• Track adoption, challenges, and use cases to support the technology roadmap.
• Maintain training content in the company learning platform.

Client Site Support

• Support assigned client sites with data rooms, equipment, and technology assessments.
• Document client work accurately for billing support.
• Coach client staff on routine self-service issues.

Qualifications

• 3+ years of IT support, systems administration, or help desk/admin experience.
• Hands-on Microsoft 365 and Windows Server administration experience.
• Working knowledge of networking, including firewalls, VPN, Wi-Fi, DNS, and cabling.
• Experience training, onboarding, or coaching users on new technology.
• Curiosity and practical experience with AI tools such as ChatGPT, Copilot, Gemini, or similar.
• Strong customer service skills with reliable follow-up and communication.
• Ability to prioritize across corporate, warehouse, and client needs with limited supervision.
• Valid Texas driver's license, reliable vehicle, and acceptable driving record for local travel.
• Ability to pass a background check and perform physical IT support tasks up to 50 pounds.
• Preferred: warehouse/3PL experience, WMS/TMS, barcode/RF equipment, Entra ID, Intune, Defender, Purview, ISO 9001, certifications, or training design experience.

Equal Employment Opportunity

On-Target is an equal employment opportunity provider. We will not deny equal employment opportunities due to race, color, national origin, religion, sex, age, or disability status in any of the following employment aspects:

• Hiring
• Promotion
• Termination
• Pay
• Benefits
• Training
• Any other aspects of employment

We adhere to:

• Title VII of the Civil Rights Act of 1964
• The Americans with Disabilities Act (ADA) of 1990
• The Age Discrimination in Employment Act of 1967
• The Equal Pay Act of 1963
• Texas Commission on Human Rights Act (TCHRA) of 1983
• The Americans with Disabilities Act (ADA) of 1990
• The Age Discrimination in Employment Act of 1967
• The Equal Pay Act of 1963Texas Commission on Human Rights Act (TCHRA) of 1983