IT Manager

Power Probe Group Inc; Charlotte (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Autonomy and ownership

Job summary

Power Probe Group Inc is seeking an experienced IT Systems & Infrastructure Manager to own the full technology environment across the organization in Charlotte, NC. You will decide on technology directions, manage vendors, and oversee the IT budget, ensuring a secure, well-documented setup.

This hands-on leadership role covers end-user support, network and infrastructure, backup and disaster recovery, cybersecurity, and facilities tech.

Qualifications

• 5+ years of experience in IT support, systems administration, or a similar hands-on IT role.
• Strong knowledge of Windows 10/11 and Active Directory; macOS familiarity preferred.
• Experience with Microsoft 365 administration across all platforms.
• Working knowledge of server fundamentals; Synology NAS experience preferred.
• Working knowledge of networking fundamentals: switches, firewalls (Fortinet preferred), VPN.
• Familiarity with cybersecurity fundamentals: patching, MFA, endpoint protection, and backup/recovery.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently, prioritize competing demands, and manage vendor relationships.
• SAP S/4HANA familiarity.
• Experience with MDR/SOC or managed security service provider.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft certifications.
• Familiarity with BPM or workflow software (Zoho or similar).
• Experience in small or mid-sized manufacturing or distribution environment.
• Exposure to building access control, surveillance, or AV systems.

Responsibilities

• Provide day-to-day IT helpdesk support for hardware, software, connectivity, and access issues.
• Administer Microsoft 365 accounts and user permissions across platforms.
• Support SaaS and BPM workflow platforms and other business tools.
• Set up workstations and IT access for new employees; support printers and IT inventory.
• Execute employee offboarding procedures — revoking access and deactivating accounts.
• Maintain wired and wireless networks; ensure strong Wi-Fi coverage.
• Manage VPN access, endpoint security, and antivirus/EDR solutions.
• Administer firewall configuration and enforce cybersecurity best practices (Fortinet).
• Manage server infrastructure including Synology NAS and access control.
• Coordinate with ISP and network vendors on connectivity changes.
• Manage and monitor backup systems; conduct recovery testing.
• Maintain a written disaster recovery plan and review annually.
• Coordinate with ERP team to include data in backup scope.
• Deploy and manage endpoint protection and oversee MDR/SOC relationships.
• Enforce access control policies and MFA; drive security awareness.

Skills

5+ years experience

Windows & AD

Microsoft 365

Synology NAS

Networking fundamentals

Cybersecurity basics

Troubleshooting

Vendor management

SAP S/4HANA familiarity

MDR/SOC experience

Certifications (CompTIA/Microsoft)

Zoho BPM familiarity

Manufacturing/Distribution exposure

Building access control/AV systems

Tools

Fortinet

Zoho

Job description

ABOUT THE ROLE

Power Probe is a growing company seeking an experienced IT Systems & Infrastructure Manager to own the full technology environment across the organization. This is a highly visible role where you will make technology decisions, own vendor relationships, manage the IT budget, and shape how technology supports a growing business.

If you are an experienced IT professional who operates independently, brings sound judgment to competing priorities, and takes pride in running a tight, secure, well-documented environment — this role was built for you.

End-User Support & Device Management

• Provide day-to-day IT helpdesk support for all employees across hardware, software, connectivity, and access issues
• Administer email accounts, user access, and permissions across Microsoft 365 and business applications
• Support SaaS and BPM workflow platforms and other business tools
• Set up workstations and IT access for new employees, support printers, office equipment, and IT inventory
• Execute employee offboarding procedures — revoking system access, recovering devices, and deactivating accounts across all platforms

Network & Infrastructure

• Maintain wired and wireless networks; ensure strong Wi-Fi coverage throughout the facility
• Manage VPN access, endpoint security, and antivirus/EDR solutions
• Administer firewall configuration and enforce cybersecurity best practices (Fortinet)
• Manage server infrastructure including Synology NAS — configuration, monitoring, and access control
• Coordinate with ISP and network vendors on connectivity and service changes

Backup & Disaster Recovery

• Manage and monitor company backup systems; ensure all critical data and systems are backed up on schedule
• Conduct regular recovery tests to validate backup integrity and document results
• Maintain a written disaster recovery plan; review and update it at least annually
• Coordinate with the SAP Business Systems team to ensure ERP data is fully included in backup and recovery scope

Cybersecurity & Security Vendor Management

• Deploy and manage endpoint protection (EDR/antivirus) across all company devices
• Manage patch and vulnerability remediation across operating systems and applications
• Administer email security tools including spam filtering and phishing protection
• Serve as the internal point of contact for the MDR/SOC vendor — reviewing alerts, coordinating incident response, and ensuring service levels are met
• Manage all third-party cybersecurity vendor relationships; hold partners accountable to agreed SLAs
• Enforce access control policies including least-privilege principles and multi-factor authentication (MFA)
• Drive employee security awareness — communicate emerging threats, reinforce safe practices, and coordinate training
• Assist with customer security questionnaires and internal compliance documentation

Facilities Technology

• Manage building access control systems including key fob/card readers and door entry configuration
• Administer security camera and surveillance systems, coordinate with vendors on maintenance and upgrades
• Maintain and install conference room AV equipment: displays, video conferencing systems (Zoom Rooms, Teams), and peripherals
• Manage company TVs, digital signage, and other facility-facing technology
• Configure, maintain, and support the VoIP phone system and company mobile devices
• Coordinate with alarm system vendors on configuration, monitoring, and maintenance

Budget, Vendor & Documentation Management

• Own the IT budget — track spend, manage vendor contracts and renewals, and make purchasing recommendations
• Evaluate, select, and manage IT vendors and service providers; negotiate contracts and hold partners accountable
• Document all systems, procedures, and IT processes; maintain an accurate IT asset inventory
• Participate in leadership discussions on technology planning and support strategic decisions as the company grows

QUALIFICATIONS

Required

• 5+ years of experience in IT support, systems administration, or a similar hands-on IT role
• Strong knowledge of Windows 10/11 and Active Directory; macOS familiarity preferred
• Experience with Microsoft 365 administration across all platforms
• Working knowledge of server fundamentals; Synology NAS experience preferred
• Working knowledge of networking fundamentals: switches, firewalls (Fortinet preferred), Wi-Fi, and VPN
• Familiarity with cybersecurity fundamentals: patching, MFA, endpoint protection, and backup/recovery
• Strong troubleshooting, communication, and customer service skills
• Ability to work independently, prioritize competing demands, and manage vendor relationships

Preferred

• SAP S/4HANA (cloud version) familiarity
• Experience working with or managing an MDR, SOC, or managed security service provider
• CompTIA A+, Network+, Security+, or Microsoft certifications
• Familiarity with BPM or workflow management software (Zoho or similar)
• Experience in a small or mid-sized manufacturing or distribution environment
• Exposure to building access control, surveillance, or AV systems

COMPENSATION & BENEFITS

• Salary Range: $75,000 – $95,000 annually, depending on experience
• Health Insurance: Medical, dental, and vision coverage
• PTO: Paid time off and holidays
• Environment: Stable work environment with real ownership and autonomy

WORK ENVIRONMENT

This is a full-time, on-site role in Charlotte, NC. You will be the go-to IT person for the entire company — a role that comes with genuine ownership, variety, and the opportunity to shape how technology supports a growing business. At Power Probe, you won’t be a ticket number in a large IT queue. You will be a trusted, visible member of the team with the autonomy to do your best work.