IT Manager

Socket.dev; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, Life insurance

Short & Long Term Disability insurance

401K with company matching

Generous paid time off

Company holidays

Tuition reimbursement

Job summary

Insource seeks an IT Manager to oversee client relationships and their IT infrastructures, ensuring peak performance and alignment with business goals.

You will develop 1-, 3-, and 5-year technology plans, manage IT operations across multiple clients, and present technical concepts to non-technical audiences while driving profitability and client satisfaction.

Qualifications

• Undergraduate degree and 3+ years of IT experience required.
• Strong knowledge of Windows operating systems and Microsoft applications.
• Proven project management and client-relations capabilities.
• Ability to troubleshoot, plan technology, and present to non-technical audiences.

Responsibilities

• Oversee management of client relationships and their IT infrastructure.
• Develop 1, 3, and 5-year technology plans for small to mid-sized clients.
• Lead IT operations across multiple client environments.
• Aid in designing cost‑effective technology solutions with risk considerations.
• Present technical information to non-technical stakeholders.
• Manage engagements to ensure client satisfaction and profitability.

Skills

Windows OS

Microsoft Applications

Project management

Client relationships

Troubleshooting

Independent work

Communication

Google administration

Education

Undergraduate degree + 3+ years IT experience

Tools

Server Virtualization

Cloud-based file & email systems

Google Admin

Job description

About Insource:

Insource provides expertise to our clients in the areas of HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients’ staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:

• Understandingour clients’cultureandvisionmakeusabetterpartner
• Ourcross-contentperspectiveaddsuniquevalueforourclients
• HR,FinanceandTechnologystartwithpeople
• Thereisalwaysmorethanonewaytosolveaproblem
• Indoingthe rightthings fortheright reason
• Beingeasytoworkwith iscoretowhoweare
• Communicationneedstobedirectandcandid
• Happy staff leads to happy clients
  

What You'll Do:

Responsible for the comprehensive management of assigned client relationships and related IT infrastructures and environments to ensure optimal performance and meet existing and future needs. Manage consulting engagement to achieve both client satisfaction and profitability goals. Key areas include: Technical--technology strategy, budgeting, purchasing, documentation ownership, warranties, project management, it asset disposals, help ticket management, hands‑on & webinars/virtual training, google administration. Client relation, technology planning, budgeting and implementation, consistent check‑ins and related communications, attend related meetings, user satisfaction surveys, coordinate incorporation of additional services as contracted and attending important client events.

• The IT Manager will be responsible for the overall management of client relationships and their IT infrastructure.
• Develop a partnership with key stakeholders at client organizations, ranging from CEO's to end users
• Develop 1, 3, and 5 year technology plans for small to medium sized businesses
• Manage the IT operations at various clients
• Aid in the design of technology solutions, taking into account budget, risk and other organizational environmental factors
• Present technical information to non-technical audiences
• Manage consulting engagements to achieve both client satisfaction and profitability goals

What We're Looking For:

• Excellent working knowledge of IP and internet/email topology and networked systems
• Excellent working knowledge of all Windows Operating systems, Microsoft Applications,
• Excellent, proven organizational and project management skills
• Excellent customer relationship and communication skills
• Ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution
• High degree of self-motivation and organization, able to work independently with minimal supervision.
• Enthusiastic, outgoing, adaptable, unflappable under pressure and comfortable working in a variety of client environments.
• Undergraduate education and 3 or more years of relevant experience
• 3 or more years of IT experience.
• Working knowledge of networked systems, Windows & Apple OS, Microsoft Applications, Server Virtualization and Cloud based file and email systems
• Experience working on IT Project and/or Operations teams
• Excellent time management and ability to prioritize tasks efficiently
• Excellent communication skills, both written and verbal
• Enthusiastic, adaptable and calm under pressure

Benefits Include:

• Challenging, exciting consulting work without the overnight or long distance travel
• Competitive Salary
• Health, Dental, Life, Short Term and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401K with company matching

Find Us On:

Facebook - https://www.facebook.com/insourceservices
LinkedIn - https://www.linkedin.com/company/insource-services-inc
Twitter - https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.

#INDIT