IT Logistics Operations Manager

Astreya; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Astreya is seeking an experienced IT logistics and asset management leader in San Francisco to oversee end-to-end operations, including receiving, inventory control, shipping, and reverse logistics across regions. You will shape a global operating model with consistent SLAs and KPIs, while managing domestic and international shipping, customs, and RMA workflows.

You will also own vending machine and smart locker programs, drive uptime, deliver analytics, and lead regional teams.

Qualifications

• 7–10 years in IT logistics or IT asset operations.
• Experience managing multi-site or multi-region operations.
• Strong knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes.
• Hands-on experience with ITAM or inventory lifecycle management.
• Track record of delivering against SLAs/KPIs in a managed services or client-facing environment.
• Strong data and reporting skills (Excel/Sheets, dashboards).
• Excellent stakeholder communication and escalation management.

Responsibilities

• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions.
• Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams.
• Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows.
• Maintain chain of custody and audit readiness across all asset movements.
• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting.
• Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations.
• Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve.
• Support vending deployments, relocations, and decommissions for new or changing sites.
• Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management.
• Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts.
• Lead, coach, and allocate work across regional leads and logistics technicians.
• Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders.
• Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities.

Skills

IT logistics

Supply chain

Team leadership

Stakeholder comms

Data analysis

Tools

Jira

ServiceNow

ITAM systems

Job description

• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
• Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
• Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
• Maintain chain of custody and audit readiness across all asset movements

IT Peripheral Vending Program

• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
• Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
• Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve
• Support vending deployments, relocations, and decommissions for new or changing sites

Asset & Inventory Management

• Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
• Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management

Program Expansion & Projects

• Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts
• Scale capacity for surge and growth without fragmenting the service model

People & Performance Leadership

• Lead, coach, and allocate work across regional leads and logistics technicians
• Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders
• Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities

Qualifications

Required

• 7-10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
• Experience managing multi-site or multi-region operations
• Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
• Hands-on experience with ITAM or inventory systems and asset lifecycle management
• Track record of delivering against SLAs/KPIs in a managed services or client-facing environment
• Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
• Excellent stakeholder communication and escalation management

Preferred

• Experience running IT peripheral vending machines or smart locker programs
• Background in managed services for enterprise technology clients
• Experience with Jira, ServiceNow or similar ITSM/ITAM platforms
• Experience with site launches, hardware refreshes, and large-scale rollouts
• Lean, Six Sigma, or other process improvement background