IT Learning Specialist — Empower Legal Teams with Training

Wilson Elser - Business & Legal Professionals

New York (NY)

On-site

USD 75,000 - 100,000

Full time

7 days ago

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Benefits offered by this job

401(k) match

Generous PTO

Corporate discount plans

Job summary

Wilson Elser in New York seeks a Learning Specialist & Trainer who thrives on helping people learn. You will design and deliver curated training programs, apply instructional design and adult learning theory, and assess training to continuously improve offerings.

You will partner with attorneys, legal staff, and IT to enable adoption of Office 365, Windows 11, iManage, Emburse, and other tools. Occasional travel to nationwide offices for in‑person sessions and change management initiatives will

Qualifications

3-5 years in a professional services training role and strong written/spoken communication skills.
Subject matter expertise with Windows OS and its integrated ecosystem.
Experience supporting a legal or professional services environment preferred.
Strong technical troubleshooting, systems administration, and operational support capabilities.
Exceptional interpersonal and communication skills with a genuine love for working with people; ability to translate complex system concepts into clear, approachable guidance for diverse audiences.
Proven experience designing and delivering curated training programs, instructional content, and change management communications that drive positive adoption outcomes.
Adaptable and solutions‑oriented mindset with a desire to continuously improve systems and processes.
Strong background in positive change management practices, with experience guiding users through technological transitions and fostering enthusiasm for new tools and workflows.

Responsibilities

Create courseware, update intranet content, support end users, and collaborate with IT teams to tailor training strategies for onboarding, new user groups joining the Firm, new product launches, etc.
Deliver training in a variety of settings, for varied audiences and skill levels; live meetings, one‑on‑one sessions, classroom training, and curate other learning modalities focused on building lasting user confidence and competency.
Develop and provide IT and end user training on computer hardware and application software
Conducts the research necessary to develop and revise training courses and prepare appropriate training catalogs
Prepares all instructor materials (course outline, background material, and training aids)
Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
Serve as the subject matter expert on the firm’s core software, with comprehensive knowledge of the functionality, integrations, and end user workflows, including: Office 365 suite, Windows 11, iManage, Emburse (formerly Chrome River), DropBox, Webtime or iTimekeep, Zoom/Teams, Experience with Atlassian Jira is a plus.
Be open to learning legal‑specific software to gain the knowledge needed for training, along with many in‑house products that you’ll also use in training sessions.
Deliver hands‑on, empathetic support and issue resolution that prioritizes the end user experience, building trust and confidence with every interaction by your interpersonal warmth and your commitment to making every user feel supported, capable, and confident.
Contribute to system enhancements, upgrades, testing, and configuration efforts, translating technical changes into clear, user‑friendly training and communication that supports smooth transitions.
Partner closely with Attorney and Legal support staff to understand user needs, identify training gaps, and co‑develop solutions that improve system utilization and user satisfaction.
Lead positive change management initiatives by guiding users through system transitions, new tool rollouts, and process enhancements with empathy, clarity, and a focus on sustainable adoption and user empowerment.
Travel as needed to deliver in‑person training, support system rollouts, and build face‑to‑face relationships with end users across offices.