IT Learning Experience Designer

Holland & Knight LLP; Tampa (FL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental and vision plans

Life and AD&D insurance

Disability insurance

401(k) with profit sharing

Dependent care and health FSAs/HSAs

Job summary

Holland & Knight seeks an IT Learning Experience Designer to own end-to-end technology learning solutions across classroom, virtual, mobile, and eLearning formats. You will collaborate with leaders, SMEs, trainers, and learners to deliver measurable outcomes aligned with business goals.

The role emphasizes needs analysis, experience design, LMS administration, and ongoing evaluation to improve learning effectiveness and accessibility.

Qualifications

• Bachelor’s degree in instructional design, education, IT, or related field.
• 5–7 years of experience in instructional design, learning technology, and LMS administration in corporate/consulting environments.
• Proven experience administering or managing an LMS and SCORM-based content.
• Strong understanding of adult learning principles and instructional design methodologies.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Experience with authoring and multimedia tools like Articulate 360, Camtasia, Zoom.

Responsibilities

• Consult with leaders and learners to identify performance needs and translate them into learning solutions.
• Design, develop, and implement classroom, virtual, mobile, and eLearning experiences.
• Create storyboards, scripts, modules, and quick reference guides.
• Manage the Learning Management System content, records, and user experience.
• Coordinate training schedules, facilitators, participants, and resources for delivery.

Skills

Needs analysis

Instructional design

Storyboarding

LMS administration

eLearning development

MS Office/365

Education

Bachelor’s degree in related field

5–7 years instructional design/LMS experience

Tools

Articulate 360

Camtasia

Zoom

Job description

Company Overview

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

General Description

The IT Learning Experience Designer owns the end-to-end lifecycle of technology learning solutions, from needs analysis and experience design through development, delivery coordination, Learning Management System administration, and evaluation. Collaborating with leaders, project owners, subject matter experts, trainers, and learners, the role creates engaging, relevant, and measurable learning experiences across classroom, virtual, mobile, and eLearning formats that support business objectives and strengthen employee capabilities.

Key Responsibilities and Essential Job Functions

• Consult with leaders, project owners, subject matter experts, and learners to identify performance needs and translate them into targeted learning solutions.
• Design, develop, and implement classroom, virtual, mobile, and eLearning experiences that support mastery, retention, engagement, and business outcomes.
• Create storyboards, scripts, scenarios, interactive modules, short videos, quick reference guides, user communications, templates, and other performance support materials.
• Manage and maintain the Learning Management System, including course content, assignments, learner records, completion information, and overall user experience.
• Coordinate training schedules, facilitators, participants, communications, and resources to support effective delivery and minimize disruption to business operations.
• Partner with department leaders and subject matter experts to curate, maintain, and retire learning content based on business and technology needs.
• Define learning objectives and advise trainers and presenters on instructional methods, learner engagement, and effective virtual and classroom delivery.
• Monitor and evaluate learning effectiveness using participation, completion, feedback, assessment, and performance data; recommend and implement improvements.
• Establish and maintain standards for instructional design, content development, delivery methods, accessibility, LMS administration, and learning measurement.
• Remain current on legal technology, adult learning practices, instructional design trends, learning platforms, and emerging tools; advise management on potential adoption.
• Manage multiple learning initiatives, priorities, schedules, and stakeholder expectations from intake through evaluation.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Key Capabilities

• Strong consulting, needs analysis, instructional design, writing, visual design, multimedia development, and technical critical thinking skills.
• Excellent project management and organizational skills, with the ability to manage competing priorities, schedules, resources, and deadlines.
• Exceptional written and verbal communication, interpersonal, collaboration, and stakeholder management skills.
• Ability to translate complex technology concepts into clear, practical, and engaging learning experiences.
• Ability to analyze learning data and use findings to improve programs and demonstrate results.
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Qualifications & Education

• Bachelor’s degree in instructional design, education, information technology, learning and development, or a related field, or an equivalent combination of education and relevant experience.
• Five to seven years of experience spanning instructional design, learning technology, program coordination, and LMS administration in a corporate or consulting environment.
• Proven experience administering or managing a Learning Management System and working with SCORM-based content.
• Strong understanding of adult learning principles, instructional design methodologies, learning evaluation, and accessibility practices.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Experience with authoring, multimedia, and virtual delivery tools such as Articulate 360, Camtasia, Zoom, or comparable platforms.
• Strong consulting, needs analysis, instructional design, writing, visual design, multimedia development, and technical critical thinking skills.
• Excellent project management and organizational skills, with the ability to manage competing priorities, schedules, resources, and deadlines.
• Exceptional written and verbal communication, interpersonal, collaboration, and stakeholder management skills.
• Ability to translate complex technology concepts into clear, practical, and engaging learning experiences.
• Ability to analyze learning data and use findings to improve programs and demonstrate results.
• Ability to work independently and collaboratively in a dynamic environment.

Preferred Qualifications & Education

• Law firm or legal industry experience and knowledge of legal technology training requirements is strongly preferred.
• Familiarity with ServiceNow is preferred.
• E-learning instructional design or learning technology certification is a plus.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits

• comprehensive medical (PPO and HDHPs)
• dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents

Equal Opportunity, Accommodation, and Privacy

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

About the Firm

Holland & Knight is proud of having built one of the largest, most respected law firms in the world today. Holland & Knight has been advising clients for more than 130 years and has approximately 2,200 lawyers across the U.S. and in five international offices. Holland & Knight services clients globally. Known for our extraordinary legal service to clients, our culture of excellence, and our commitment to the communities in which we work, we are a firm of people who truly believe in what we do. We invite you to experience what Holland & Knight has to offer. It takes more than lawyers to build a great law firm and, as a result, the firm employs more than 1,700 business professionals. Business professionals play a pivotal role in the firm by planning and implementing strategic initiatives to enhance the firm’s capabilities and drive growth. The firm employs business professionals in many different areas, including technology innovation, pricing, business development, finance, talent acquisition, marketing, information governance, cybersecurity, information technology, talent development, compliance, office administration, communications, and project management, just to name a few. Additionally, the firm employs many paralegals and practice assistants who directly support our lawyers and clients. Together, these roles form the infrastructure that allows our lawyers to focus on providing exceptional client service.