IT Leader: Cloud, Security & Global Operations

ONE (Open Network Exchange); Scottsdale (AZ); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Exclusive Team Member Travel Discounts

Affordable Medical Insurance

100% Employer Paid Dental and Vision

Job summary

ONE (Open Network Exchange) in Scottsdale, AZ, is seeking an IT Manager to lead a 12-person IT team responsible for infrastructure, security, applications, service delivery, and end-user support.

The role emphasizes operational excellence, cybersecurity, PCI DSS 4.1, and SOC 2 Type II compliance, with growth initiatives including AI integrations, cloud migrations, and international operations. Onsite in Scottsdale.

Qualifications

• 7+ years IT experience with 3–5 years in a management role.
• Strong background in regulated environments with PCI DSS and SOC 2 compliance.
• Hands-on expertise with Microsoft Azure governance, Entra ID, Intune, and hybrid cloud.
• Experience with Fortinet networking/security solutions (FortiGate, FortiSwitch, FortiAP, FortiClient).
• Experience leading global or multi-site IT operations.
• Excellent leadership, communication, and problem-solving skills.
• Must successfully complete and clear the company’s comprehensive background screening process as a condition of employment

Responsibilities

• Directly manage and mentor a multi-disciplinary IT team (~12 staff).
• Oversee on-premise and cloud (Azure/AWS hybrid) environments, network infrastructure, endpoint management, and global connectivity.
• Maintain and enhance PCI DSS 4.1 and SOC 2 Type II compliance; lead security operations and incident response.
• Ensure high availability of core platforms (NICE CXOne, Salesforce CRM, M365) and manage SLAs, tickets, and escalations.
• Lead or support cloud migrations, hardware refreshes, AI tool integrations, and SaaS contracts.
• Contribute to annual IT operating budget and identify cost-saving opportunities.
• Provide regular status reports and collaborate with IT and business stakeholders.

Skills

Team leadership

PCI DSS compliance

SOC 2 compliance

Azure Cloud

Intune

Fortinet

NICE CXOne

Salesforce

Hybrid cloud

Incident response

Education

Bachelor's degree in information systems

Tools

Fortinet FortiGate

Fortinet FortiSIEM

Microsoft Purview

Intune

Azure

Salesforce CRM

Job description

ONE (Open Network Exchange) in Scottsdale, AZ, is seeking an IT Manager to lead a 12-person IT team responsible for infrastructure, security, applications, service delivery, and end-user support.

The role emphasizes operational excellence, cybersecurity, PCI DSS 4.1, and SOC 2 Type II compliance, with growth initiatives including AI integrations, cloud migrations, and international operations. Onsite in Scottsdale.