IT Lead Specialist — Endpoint Support & Team Leadership

SEARHC; Juneau (AK); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Life insurance

Long-term disability

Dental and vision benefits

Job summary

SEARHC in Juneau, AK, is seeking an IT Support Supervisor to lead the Technical Support Services team. You will guide PC technicians, manage service tickets, and ensure timely, HIPAA-compliant resolutions for users across the organization.

The role requires 4 years in endpoint support, 1 year supervisory experience (preferred), relevant certifications, and a valid Alaska driver’s license. Travel up to 25% may be required. SEARHC offers strong benefits and professional growth.

Qualifications

• Associate’s degree in Computer Science or related field, or equivalent in training and experience – required
• Bachelor’s degree – preferred
• Valid Alaska driver’s license – required
• A+, Microsoft, Network+, or other similar technical certification – required
• 4 years in support of endpoint technologies (PCs, laptops, peripherals, software) – required
• 1 year supervisory experience – preferred
• Knowledge of PC hardware, software, peripherals and MS Operating Systems
• Knowledge of networking fundamentals and terminology
• Knowledge of SEARHC’s Infrastructure environment including EMR programs, MS Office, security systems, data network and voice network
• Knowledge and understanding of health care applications
• Training/sharing knowledge with others
• Technical documentation development and maintenance
• Analyzing and solving complex problems
• Providing documentation with clear and concise instructions on IT processes
• Customer service skills

Responsibilities

• Assists Director of Technical Support Services with direction and supervision of PC technician staff to ensure quality services and customer satisfaction
• Supports staff in the use of IT’s support software, documentation, and delegation of work
• Provides timely and effective technical solutions and guidance to internal and external customers via in-person, video, and telephonic support
• Measures, monitors and maintains customer service and satisfaction metrics
• Fosters good customer relations and service at all times within the group
• Oversees inventory management processes related to ordering, stocking, and asset management
• Coordinates with other departments to identify and ensure issues are resolved and corrective actions taken
• Maintains open technical communications to other IT staff
• Proactively manages desktop and support management software to automate installations and updates while ensuring HIPAA-compliant data integrity
• Researches and recommends desktop hardware, software, and management systems in support of business processes and clinical services
• Assists with writing policies and procedures regarding consortium use of technology and best practices
• Assists with vendor relations regarding desktop hardware/software support, licensing, and quote issues
• Other duties as assigned

Skills

Customer service

Technical documentation

Problem solving

Training

Analytical thinking

Education

Associate’s degree in computer science or related field

Bachelor’s degree - preferred

Tools

A+ certification

Microsoft certification

Network+ certification

Job description

SEARHC in Juneau, AK, is seeking an IT Support Supervisor to lead the Technical Support Services team. You will guide PC technicians, manage service tickets, and ensure timely, HIPAA-compliant resolutions for users across the organization.

The role requires 4 years in endpoint support, 1 year supervisory experience (preferred), relevant certifications, and a valid Alaska driver’s license. Travel up to 25% may be required. SEARHC offers strong benefits and professional growth.