IT Lab Support Specialist

TEKsystems; North Chicago (IL); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Transit benefits

Employee assistance program

Time Off/Leave

Job summary

TEKsystems in North Chicago, IL seeks a Lab Computing Analyst to provide on-site IT support in a regulated laboratory environment. This hands-on role blends traditional IT support with compliance, validation, and stakeholder coordination.

You will work with scientists and vendors, implement Windows security policies, support GxP machines, and help drive process improvements while maintaining asset inventory and periodic reporting.

Qualifications

• 2+ years in a lab support role working directly with scientists, vendors, and lab instruments.
• 3+ years supporting a Windows environment.
• Experience supporting GxP machines and operating within a GxP-regulated environment.
• Strong troubleshooting skills across complex instrument and technology issues.
• Excellent customer service and communication skills — written and verbal.
• Ability to manage tasks across multiple concurrent projects.
• Familiarity with laboratory safety practices.

Responsibilities

• Perform break/fix support for instrument-connected systems and act as primary technical contact for field service engineers and external vendors.
• Implement Windows-based security policies and ensure adherence to corporate compliance programs through periodic reporting.
• Maintain a physical inventory of lab equipment, PCs, software, and other assets.
• Support validation and compliance activities (IOPQ) and provide technical SME for system validation and change management.
• Gather and analyze requirements, assess current-state processes, and recommend process improvements aligned with industry best practices.
• Evaluate vendor solutions and facilitate proof-of-concept demos.
• Coordinate with internal and external service groups, delivering weekly schedules and participating in monthly reviews and quarterly metrics reporting.
• Perform preventative maintenance on systems based on client schedules.

Skills

Lab support

Windows

GxP compliance

Troubleshooting

Customer service

Multi-project management

Lab safety

Job description

Lab Computing Analyst

We're looking for a technically skilled and customer-focused Lab Computing Analyst to provide on-site IT support within a regulated laboratory environment. This is a hands-on role that blends traditional IT support with compliance, consulting, and stakeholder coordination — ideal for someone who thrives at the intersection of technology and science.

Key Responsibilities

• Perform break/fix support for all instrument-connected systems and serve as the primary technical contact for field service engineers and external vendors

• Implement Windows-based security policies and ensure adherence to corporate compliance programs through periodic reporting

• Maintain a physical inventory of lab equipment, PCs, software, and other environment-relevant assets

• Support validation and compliance activities (IOPQ) and provide technical subject matter expertise for new system validation and change management

• Gather and analyze requirements, assess current-state processes, and recommend process improvements aligned with industry best practices

• Evaluate vendor solutions and facilitate proof-of-concept demos

• Coordinate with internal and external service groups, providing weekly planning schedules and participating in monthly operational reviews and quarterly metrics reporting with department heads

• Perform preventative maintenance on systems based on client schedules, as applicable

Required Qualifications

• 2+ years of experience in a lab support role working directly with scientists, vendors, and lab instruments

• 3+ years supporting a Windows environment

• Experience supporting GxP machines and operating within a GxP-regulated environment

• Strong troubleshooting skills across complex instrument and technology issues

• Excellent customer service and communication skills — written and verbal

• Ability to manage tasks across multiple concurrent projects

• Familiarity with laboratory safety practices

Job Type & Location

This is a Contract to Hire position based out of North Chicago, IL.

Pay and Benefits

The pay range for this position is $35.00 - $50.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Chicago,IL.

Application Deadline

This position is anticipated to close on Sep 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.