IT Internship (Part Time, Fall 2026 & Beyond)

Libbey Inc.; Toledo (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Libbey is offering a part time IT Internship for students to apply their education and grow IT knowledge through real-world applications in a corporate environment.

The role requires onsite work at Libbey's Toledo-area offices, up to 20 hours per week, with hands-on installation, configuration, and maintenance of IT infrastructure and software systems.

Qualifications

• Must be enrolled in a collegiate degree program (Associates or Bachelor's) with IT focus.
• High School Diploma or equivalent required.
• Must be able to work onsite, up to 20 hours/week.
• General knowledge of Microsoft Windows and Office Suite.
• Ability to maintain confidentiality and communicate effectively across levels.

Responsibilities

• Professionally manage help desk calls and resolve IT issues.
• Assist users with installation, configuration, and maintenance of hardware.
• Provide first level support and reference knowledge base for solutions and workarounds.
• Contribute to knowledge base with new solutions and procedures.
• Escalate complex incidents to higher support levels as needed.
• Monitor open incidents and provide regular status updates to users.

Skills

Windows knowledge

Communication

Problem solving

Education

High School Diploma or equivalent

Enrolled in Associates or Bachelor's IT/CS program

Tools

Microsoft Windows

Microsoft Office

Job description

IT Internship (Part Time, Fall 2026 & Beyond)

Job Description

Libbey is offering a part time IT Internship for a motivated and driven student who is looking to apply their educational background and further develop their IT understanding through a wide array of real-world applications.

Must be able to work onsite, in office, up to 20 hours/week.

In this role, the IT Intern will provide a single contact point for all Libbey locations to address user questions, issues, and PC service requests relating to Libbey IT infrastructure or software systems. This person will manage incident escalation and tracking process as well as provide hands on installation, configuration, and maintenance for equipment at Libbey’s Toledo-area offices.

Responsibilities

• Professionally manage help desk calls and take the necessary action to resolve customer’s IT needs.
• Work with customers in a courteous and professional manner.
• Provide first level support in incident resolution by referencing knowledge base of solutions, workarounds and processes.
• Populate knowledge base with new solutions and new diagnostic procedures with the goal to continually improve first call resolution capabilities.
• Escalate urgent and high incident calls to second or third level support as necessary through established processes.
• Monitor all open incidents and requests until resolved.
• Provide regular status feedback to users on unresolved incidents.
• Work closely with other IT personnel within Libbey to solve customer issues.
• Provide hardware support including; installation, configuration, and support of desktop and laptop computers, printers, and monitors.
• Provide software support including installation, configuration and support of desktop and laptop standard images, Microsoft applications, and other applications running from personal computers.
• Develop and maintain appropriate support documentation.
• Provide honest analyses and apply logic and methods to solve problems with effective and creative solutions.
• Special IT projects as assigned.

Requirements & Qualifications

• High School Diploma or equivalent required.
• Must currently be enrolled in a collegiate degree program (Associates or Bachelor's) with a preferred focus in Information Technology, Management Information systems or Computer Science.
• Must be able to work onsite, up to 20 hours/week.
• General knowledge of Microsoft Windows and Office Suite.
• Ability to maintain the highest level of confidentiality at all times.
• Strong interpersonal skills with the ability to communicate (both verbally and in writing) with various individuals across multiple areas and levels within the organization.
• Possess attentive and active listening skills and is dedicated to meeting the expectations and requirements of internal customers.
• Ability to learn in a fast‑paced environment and is committed to continuous improvement through new challenges and learning opportunities.
• Regular attendance is important to achieving our departmental goals and an expectation of the position.

Competencies for Success

• Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.
• Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.
• Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.
• Continuous Improvement Mindset: Act with curiosity, proactively identifying and implementing changes to enhance work processes and outcomes. Consistently seek opportunities to improve efficiency, quality, and overall effectiveness.

Libbey is an Equal Employment Opportunity (“EEO”) Employer.
We are committed to an inclusive workplace, free of harassment and discrimination.