IT Intern- Power BI & Power Automate

Ctbconnect; Atlanta (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx

401(k) Retirement Plan

Life Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Citizens Trust Bank is seeking an IT Intern to assist with Power BI and Power Automate workflows, IT program support, and helpdesk responsiveness. You will work closely with the IT team, document processes, and collaborate across departments while gaining hands-on experience.

The role emphasizes strong analytical and communication skills, a customer-service mindset, and the ability to adapt in a fast-paced banking environment. Internship opportunities and onboarding are provided.

Qualifications

• Pursuing a Degree in Computer Science, Engineering, Software, or Cybersecurity.
• One to four years exposure to Power BI and Power Automate.
• Excellent quality customer service and communication skills.
• Proficient in using Microsoft Office tools (Excel, Word, PowerPoint).

Responsibilities

• Assist in developing, maintaining and overseeing IT programs.
• Create workflows using Power Automate and Power BI Orchestrator.
• Monitor IT helpdesk requests and respond promptly.
• Maintain inventory records and equipment documentation.
• Collaborate with departments and complete special projects.

Skills

Power BI

Power Automate

Customer service

Analytical thinking

Written communication

Verbal communication

Education

Degree in Computer Science/Engineering/Software or Cybersecurity

Tools

Visio

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Intern- Power BI & Power Automate

Temporary Full-Time Clerical Atlanta, GA, US

IT Intern – Power BI And Power Automate

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

POSITION SUMMARY:

• Works closely with the IT team to help develop, maintain and helps oversee Bank-wide IT programs
• Workflows using Visio – Power Automate and Power BI Orchestrator
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Assists in maintaining inventory records and documentation for equipment
• Investigates daily trends of campaign delivery and prepares report of findings
• Collaborates with team member across departments
• Completes special projects and research requests
• Works collaboratively with assigned mentor to identify strengths, opportunities for growth, and skill development
• Ensures compliance with all internal controls and established policies and procedures
• Performs other duties related to the internship role
• Assists with the development of department procedures, policies, and processes
• Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers
• Adheres to all policies, procedures, processes, bank’s practices, guidelines, expectations, laws, and regulations
• Exceeds all established position sales and referral goals, objectives, and expectations
• Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand
• Leads initiatives, add value, support the Bank’s vision, core values, business principles, goals, and objectives

OTHER DUTIES AND RESPONSIBILITIES

• Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality
• Multi Task – Must be able to handle multiple responsibilities at one time
• Effective Communications – Must display good and effective communications verbally and in writing
• Teamwork and Cooperation – Must be a team player with a cooperative attitude
• Make Sound Decisions
• Complete all reports and documentation to ensure quality of daily work
• Attend all staff meetings and bank sponsored events when required
• Perform all other duties that may be assigned by management

QUALIFICATIONS:

• Pursuing a Degree in Computer Science, Engineering, Software, or Cybersecurity
• One to four years exposure to Power BI and Power Automate
• IT Knowledge Base Documentation and Author Runbooks – Technical Writing Skills
• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Strong analytical, technical, problem resolution, sales and critical thinking, skills
• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.)
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:

• Medical, Dental, Vision, and Prescription
• 401(k) Retirement Plan
• Life Insurance
• Short&/Long Term Disability
• Flexible Spending Plan
• Paid Time Off, Vacation, and Holiday Pay
• Tuition Reimbursement
• Employer Assisted Housing Program
• Wholesale Membership Program
• Wellness Program
• Employee Assistant Referral Services (EAP)
• Legal Shield Program
• Group Cancer & Accident Insurance Programs
• Worker’s Compensation Program
• Free Banking Services
• Awards and Recognition Programs
• Training & Development Programs and much more