IT Intern - End User Support

Billings Clinic; Billings (MT); On-site; USD 19,000 - 28,000; Full time

Job summary

Billings Clinic in Billings, MT, is seeking an IT Intern - End User Support PMO / OPERATIONS to join our health system. Under supervision, you will assist in developing business solutions, organizing, planning, implementing, supporting and maintaining hardware and software across the Billings Clinic Health System.

This temporary, non-benefit eligible position offers day, evenings, nights, weekends shifts, with starting wage of $17.00 per hour DOE.

Qualifications

• Within 1 year of graduation (2 or 4 year degree).
• Current Montana driver's license and the ability to be insured to operate Billings Clinic vehicles.

Responsibilities

• Serves as a technical resource for the organization and health system's customers, staff, physicians and administration.
• Provides support during technical crises. Acts as role model of professional Information Technology practices.
• Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Technology outcomes.
• Identifies technical problems/issues needing research and escalates issues as needed and to the appropriate resources.
• Provides regular communication to all members of the project management team, Operations and leadership as well as all clients involved in respective project or tickets.
• Analyzes customer needs, review current processes, and recommend options and approaches to implementation and support.
• Maintains required documentation

Education

Within 1 year of graduation (2 or 4 year degree)

Job description

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

Pre-Employment Requirements

All new employees must complete several pre-employment requirements prior to starting.

IT Intern - End User Support PMO / OPERATIONS - 8732 (27th Streeth 2nd Floor Corner Window Room 4th Floor Classroom) req12667 Shift: Day, Evenings, Nights, Weekends Employment Status: Temporary Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: $17.00 This is a temporary, non-benefit eligible position not to exceed 6 months Under direct supervision and guidance and in accordance with established policies and procedures, assists in developing business solutions, organizing, planning, implementation, support and maintenance of hardware and solutions in the Billings Clinic Health System. This position is expected to participate as a team member on enterprise-level technical projects, accepting tasks and providing relevant results. Focus areas typically include Service Desk and PC analytics.

Essential Job Functions

• Serves as a technical resource for the organization and health system's customers, staff, physicians and administration. Provides support during technical crises. Acts as role model of professional Information Technology practices. Promotes Information Technology across the organization, utilizing technical knowledge, theory and technical skills to promote optimal outcomes through best practice.
• Participates in professional and technical organizations to improve technology and improve healthcare through technology, and to advance in Information Technology.
• Collaborates with multiple disciplines to organize and coordinate technology enhancements to improve Information Technology outcomes. Is a contributor in the development of policies and procedures.
• Identifies technical problems/issues needing research and escalates issues as needed and to the appropriate resources. Communicates results of research to appropriate individuals/groups
• Provides regular communication to all members of the project management team, Operations and leadership as well as all clients involved in respective project or tickets.
• Analyze customer needs, review current processes, and recommend options and approaches to implementation and support.
• Maintains required documentation

Minimum QualificationsEducation

• Within 1 year of graduation (2 or 4 year degree)

Certifications and Licenses

• Current Montana driver's license and the ability to be insured to operate Billings Clinic vehicles

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.