IT Instructional/Classroom Support Professional I

North Carolina Agricultural & Technical State University; Greensboro (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

An established institution is seeking an IT Instructional/Classroom Support Professional to enhance the learning environment through effective technology management. This role involves overseeing technology in classrooms and labs, ensuring seamless operation, and collaborating with a dedicated team to support faculty and students. Ideal candidates will possess a strong technical background, excellent communication skills, and a commitment to fostering an engaging educational atmosphere. Join a dynamic team at a university recognized for its leadership in STEM education and its commitment to student success.

Benefits

Accrued Vacation and Sick Leave

Community Service Leave

Health Benefits

Vision and Dental Insurance

Flexible Spending Account

Life Insurance

12 Paid Holidays

Retirement Plans

Employee Assistance Program

Campus Recreation Center Discount

Qualifications

• Bachelor's degree in relevant field required.
• 2+ years in technical support preferred.

Responsibilities

• Administer and maintain technology in classrooms and labs.
• Collaborate with technology support technicians.

Skills

Technical Support

Communication Skills

Customer Service

Time Management

Proficiency in M/S Word

Proficiency in Excel

Proficiency in PowerPoint

Proficiency in Visual BASIC

Hardware Knowledge

Network Protocols

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

M/S Office Suite

Various Business Software

Job description

Posting Details

Classification Information

Classification Type	EHRA

Position Overview

This position is responsible for administering and maintaining orderly operation of the North Carolina A&T State University, Willie A. Deese College of Business and Economics' technology throughout Craig and Merrick Halls inclusive of computer labs, classrooms, conference rooms, faculty and departmental offices, centers (e.g. the Financial Trading Room and CEEI), and common areas.

The IT Instructional/Classroom Support Professional is required to work closely with other Deese College of Business and Economics' technology support technicians as well as the University's Client Technology Services' staff. This position reports to the Dean of the Deese College.

N.C. A&T is a public, land-grant, doctoral research institution, and has been the largest historically Black university in the country for the past decade. With an enrollment of 14,311 students in Fall 2024, the university offers 59 undergraduate degree programs, 36 master's programs, and 12 doctoral programs. It is America's top producer of Black graduates in Engineering and Agricultural Science bachelor's programs, as well as a top five producer in numerous additional disciplines, including Liberal Arts and Communications/Journalism. It also ranks no. 3 in master's degrees awarded to Black graduates in Engineering Technologies and Related Fields, no. 4 in master's degrees in Engineering, and no. 11 best business school for women in the nation.

Nationally recognized for its leadership and excellence in STEM education and research, N.C. A&T is classified as "R2-High Research Activity" in the Carnegie Classifications and is poised to achieve "R1-Very High Research Activity" status. It also holds Carnegie's earned credential in Community Engagement and the Association of Public and Land-Grant Universities (APLU) Innovation and Economic Prosperity designation. With an annual economic impact of $2.4 billion, N.C. A&T plays a vital role as a higher-education economic driver in North Carolina's Piedmont Triad region and across a state that is ranked No. 1 in the nation for the second straight year as "best for business" by the CNBC financial network.

The mission of the Willie A. Deese College of Business and Economics at North Carolina A&T State University is to develop agile, culturally competent and diverse leaders who use analytical skills to meet the challenges of the future.

We accomplish our mission through evidence-based instruction, professional and community engagement, and high-quality impactful research.

The business and accounting programs in the College of Business and Economics, including the MBA program, are accredited by AACSB International-The Association to Advance Collegiate Schools of Business. Of the estimated 15,679 schools offering business programs globally, we are one of approximately 700 business schools around the world that have AACSB International accreditation. And, we also have the distinction of being one of approximately 200 schools world-wide with AACSB accreditation of its Accounting program.

We are very proud of our graduates, many of whom are recruited by top regional, national, and international corporations and other organizations.

Bachelor's degree in Computer Science, Information Technology, or a similar discipline.

Knowledge of and proficiency in a variety of hardware, software, operating systems, and network protocols.

Proficiency with productivity tools such as M/S Word, Excel; with presentation tools (PowerPoint, Prezi); and various software and applications used in a college of business.

Proficiency with Visual BASIC (or other programming language(s)), with managing operating systems, and with database management.

Proficiency with installation of computers and other technology, imaging computers, and repairs.

Two or more years of hands-on work in a technical support position (i.e., Helpdesk, IT Tech, Field Tech) or equivalent of training and experience.

Excellent communication, teamwork, customer-service, and time management skills.

Primary Purpose of Position
Primary Function of Organizational Unit
Minimum Requirements
Preferred Years Experience, Skills, Training, Education
Required License or Certification
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.	On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

Position Information

Working Title	IT Instructional/Classroom Support Professional I
Position Number	002043
Recruitment Salary Range	Commensurate with education and experience
FLSA	Exempt
Appointment Type	Permanent - Full-time
Tenure Track	No
FTE
If Time Limited, Appointment Length
Organizational Division	Dean's Office - College of Business & Economics
Organizational Location	College of Business & Economics
Organizational Unit	Dean's Office - College of Business & Economics

Posting Detail Information

Posting Number	EPA2613
Open Date	03/28/2025
Close Date - for postings that do not use Open Until Filled
Open Until Filled	Yes
Open Until Filled Minimum Application Period Postings: Positions remaining posted after this date are continuing to accept applications, but may close at any time. Applications received by this date will receive full consideration, applications received after this date may receive consideration depending upon the status of the search	06/30/2025
Date Position Available	2/24/2025
Special Instructions to Applicant	You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity. Employee Benefits available to NC A & T permanent employees include the following and more; Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna - State Health Benefits of North Carolina NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans - 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link	https://jobs.ncat.edu/postings/36253