IT Infrastructure Technician

Acme Tools; Grand Forks (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-Life Balance

Professional Development Training

Competitive Pay & Annual Increases

Generous PTO from Day 1

Paid Holidays

Job summary

Acme Tools is seeking an IT Infrastructure Technician to maintain our LAN/WAN across all locations, implement network changes, and manage wireless and VPN access. You will troubleshoot outages, perform root-cause analysis, and coordinate firmware upgrades during scheduled maintenance windows.

The role covers on-prem and cloud servers, Active Directory, DNS/DHCP, and Microsoft 365, with virtualization experience (Nutanix/Hyper-V). Travel to other sites and on-call duties may be required.

Qualifications

• Bachelors or equivalent hands-on experience in computer/network tech.
• Strong TCP/IP, DNS, DHCP fundamentals and troubleshooting.
• Experience administering Windows Server, AD, and Microsoft 365.
• Exposure to Linux servers and virtualization platforms.
• Excellent communication and customer service for non-technical staff.

Responsibilities

• Maintain LAN/WAN across all Acme Tools locations including switches and routers.
• Design and implement network changes with VLANs, routing, and QoS.
• Manage wireless across retail floors, warehouses, and offices; VPN connectivity.
• Handle outages, root-cause analysis, firmware upgrades during maintenance windows.
• Administer and monitor on‑prem and cloud servers, AD, DNS/DHCP, and 365.
• Maintain virtualization hosts and guest VMs; ensure backup and DR readiness.
• Provide end-user support from imaging to hardware/software escalations.
• Configure firewall rules, content filtering, and IDS/IPS as needed.
• Enforce endpoint protection and hardening; manage identity and access.

Skills

Networking fundamentals

Troubleshooting

Communication

On-call readiness

Education

Degree in Computer & Network Technology or Information Technology

Tools

Windows Server administration

Active Directory

Microsoft 365

Linux server administration

Nutanix/Hyper-V virtualization

Job description

IT Infrastructure Technician

Who We're Looking For

Are you the person who takes pride in keeping everything running smoothly and enjoys finding ways to make it run even better? Do you get satisfaction from a clean topology diagram, a failover that works exactly as designed, and a store whose day went uninterrupted because you were paying attention? Here, you'll work alongside teammates who back each other up, on a crew that invests in your growth and wants to hear your ideas. If you're looking for a role where you'll help shape our network rather than just maintain it, do your best work with Acme Tools as an IT Infrastructure Technician.

About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with eighteen locations and over 700 Acme team members across North Dakota, Minnesota, and Iowa. We are one of the premier retailers of tools and equipment both in-store and online, and serve contractors, woodworkers and do–it–yourselfers with a wide selection of tools and equipment from all the major manufacturers. As a family-owned operation, we are employee centric, family-friendly, community involved, and growth minded.

You’ll Enjoy Our:

• Work-Life Balance
• Professional Development Training
• Competitive Pay & Annual Performance-Based Increase Opportunities
• Generous PTO plan that starts accruing on day 1!
• Paid Holidays – we are closed the 6 major holidays of the year
• Maternity Leave (partially paid through company paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company
• Community Involvement Opportunities
• Generous Employee Discounts

We Also Provide:

• Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• 100% Company Paid Life Insurance

What You'll Take Ownership Of:

• Administer and maintain our LAN and WAN across every Acme Tools location — switches, routers, wireless access points, and firewalls.
• Assist with design and implementing network changes, including VLAN segmentation, routing, and quality-of-service policies.
• Manage enterprise wireless across our retail floors, warehouses, and offices, along with site-to-site and remote access VPN connectivity.
• Assistwith trouble shooting during outages, follow through with root cause analysis, and plan firmware upgrades and hardware refreshes during scheduled maintenance windows.
• Administer, patch, and monitor our physical and virtual servers on-premises and in the cloud, along with Active Directory, Group Policy, DNS/DHCP, and Microsoft 365.
• Keep our virtualization hosts and the guest servers running on them healthy as demand grows.
• Follow our established backup strategy to manage data protection and disaster recovery, verifying jobs and testing restores on a regular schedule.
• Track system performance, capacity, and utilization to catch issues early, and supportrecovery efforts when failures do happen.
• Support end-user workstations and mobile devices, from imaging and deployment through escalated hardware and software issues.
• Assist in configuration of tune firewall policy, content filtering, and intrusion detection and prevention.
• Apply endpoint protection and hardening standards across servers, workstations, and network devices, staying ahead of emerging threats to the equipment we run.
• Manage identity and access — provisioning, permissions, and multi-factor authentication.
• Act as Tier 2 support for the IT Service Team, resolving escalated issues in a timely manner.
• Listen to the challenges departments are facing and develop solutions that bring real value to their teams.
• Partner with the IT Infrastructure Manager on vendor relationships and on evaluating new technology worth adopting.
• Ensure the components behind our ISP circuits and facility technology stay in working order, broadband failover, access control and video surveillance, phone systems, and cabling.
• Maintain accurate documentation, topology diagrams, IP addressing, cabling layouts, and asset inventory.

Need-To-Haves:

• Degree in Computer & Network Technology, Information Technology, or a related field — or equivalent hands‑on experience.
• Solid grasp of networking fundamentals such as TCP/IP, subnetting, DNS, and DHCP, plus a methodical approach to troubleshooting.
• Knowledge on administering Windows Server, Active Directory, and Microsoft 365, with some exposure to Linux server administration.
• Working knowledge of backup and recovery, along with virtualization such as Nutanix or Hyper‑V.
• Strong communication and customer service, explaining technical issues patiently to non‑technical employees and building good working relationships across the company.
• Comfortable juggling projects and competing priorities, we're deliberate about most of our work, but when something needs to move fast, we move fast.
• Willingness to participate in an on‑call rotation and travel occasionally to our other sites, including overnight stays.
• Prompt and reliable attendance

Love-To-Haves:

• Vendor networking certifications from Extreme Networks (ECA/ECS), Fortinet (FCA, FCP, or the legacy NSE track), or Cisco Meraki (CMSS/ECMS).
• Broader credentials such as Cisco CCNA, CompTIA Network+, or CompTIA Security+.
• Demonstrated expertise administering Microsoft 365 and Entra ID — tenant configuration, identity, and security policy.
• Hands‑on time with enterprise backup platforms.
• Automation experience with scripting languages such as PowerShell or Python.

Physical Requirements

This role is hands‑on with equipment in our stores, warehouses, and server rooms. It requires the ability to lift 70+ lbs, work on ladders and in ceiling spaces, stand or walk for up to 10 hours, and push, pull, squat, bend, sit, crawl, and reach.

*Employment offers are contingent on a drug screen and background check. This position is required to work in‑office in Grand Forks, ND a majority of the time.

Acme Tools is an equal opportunity employer.