IT Infrastructure & Systems Engineer

Star Catcher; Jacksonville (FL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Job summary

Star Catcher (Jacksonville, FL) seeks an IT Infrastructure & Systems Engineer to support enterprise systems, network operations, cybersecurity tools, and end-user technology in a fast-paced hardware environment. This hands‑on role combines systems administration, network operations, security monitoring, and IT projects to keep engineering, production, and corporate tech secure, reliable, and available.

The position is 100% on-site in Jacksonville, with local travel between offices, after-hours

Qualifications

• Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related technical discipline (or equivalent hands‑on experience).
• 3–5 years of hands‑on experience across systems administration, network support, infrastructure operations, or enterprise IT support; manufacturing or regulated environments are a plus.

Responsibilities

• Configure, deploy, maintain, and troubleshoot network devices (switches, firewalls, routers, VPNs, wireless APs).
• Monitor network health, latency, bandwidth, uptime; assist with improvements and failover testing.
• Administer user accounts, MFA, SSO, and services such as Google Workspace.
• Maintain Windows and Linux systems, virtualization, and cloud services; perform upgrades and migrations.
• Develop scripts to automate IT tasks and support incident response and recovery.

Job description

Power the future of space at Star Catcher

Star Catcher is building the first energy grid in space to power the orbital economy. Today’s spacecraft must generate all of their own power, which caps what they can do and how long they can operate. But what if they could “plug” into a grid, the way buildings do on Earth? Instead of cables and outlets, Star Catcher is building the technology to wirelessly beam energy to spacecraft’s existing solar panels when and where they need it. Be an early member of a team building an entirely new energy infrastructure at scale to power the next frontier.

Star Catcher Industries, Inc. (Star Catcher) located in Jacksonville, Florida is building the first power grid in space. We are seeking a hands-onIT Infrastructure & Systems Engineer to support enterprise systems, network operations, cybersecurity tools, end-user technology, and IT projects. As operations expand across our high-tech Jacksonville facilities, including clean rooms, optical labs, and machine shops, this role will help keep engineering, production, and corporate technology secure, reliable, and available.

Unlike a traditional corporate IT support role, the IT Infrastructure & Systems Engineer combines systems administration, network operations, escalated technical support, and security monitoring with hands-on delivery of IT projects. Working within established technical priorities and project plans, this engineer implements improvements, resolves complex issues, maintains dependable infrastructure, and supports cybersecurity requirements in a fast-moving hardware engineering environment. Routine operational changes must remain within explicitly delegated authority and established procedures; changes outside that scope require approval.

This is a 100% on-site position in Jacksonville, Florida, supporting three offices located within a few miles of one another. Local travel between offices is required, and occasional after-hours maintenance or emergency support may be needed.

Key Responsibilities

Network Operations & Infrastructure Support

• Configure, deploy, maintain, and troubleshoot switches, firewalls, routers, VPNs, and wireless access points across Star Catcher’s facilities.
• Monitor network health, latency, bandwidth, and uptime; investigate connectivity issues and assist with planned network improvements, redundancy, and failover testing.
• Support physical servers, storage (SAN/NAS), racks, cabling, and related infrastructure; maintain accurate configurations and escalated design decisions as appropriate.

Systems Administration, Identity & Cloud Operations

• Administer user accounts, access permissions, MFA, SSO, and business platforms such as Google Workspace and other identity or productivity systems used by the company.
• Maintain and troubleshoot Windows and Linux systems, virtualization platforms, and cloud-hosted services as deployed; assist with upgrades, migrations, and routine maintenance.
• Manage endpoint configurations, patching, application deployment, and encryption using approved endpoint-management tools; resolve complex support tickets and coordinate with IT support staff.
• Develop, test, and maintain scripts and automation to streamline system administration, software deployment, monitoring, and recurring operational tasks.

Cybersecurity Operations & Compliance Support

• Operate and maintain assigned security tools and technical safeguards; investigate alerts, document findings, escalated potential incidents, and carry out approved remediation steps.
• Assist with network segmentation, access controls, system hardening, and collection of technical evidence supporting NIST SP 800-171, CMMC, and applicable defense requirements.
• Monitor and troubleshoot endpoint detection and response (EDR), logging/SIEM, firewall policies, and other security technologies in coordination with IT leadership.
• Maintain and test approved backup and recovery processes for critical systems and data; assist with disaster recovery and business continuity exercises.
• Investigate systems, network, and endpoint incidents; support incident response by capturing logs, documenting actions, restoring service, and escalating issues promptly.
• Maintain system documentation, network diagrams, operating procedures, asset records, and technical handoff notes.

IT Project Delivery & Technical Collaboration

• Complete assigned IT infrastructure, systems, security, and workplace-technology projects, including deployments, upgrades, migrations, and process improvements.
• Coordinate project tasks, perform testing, document changes, communicate progress and blockers, and provide handoff information to IT leadership and support teams.
• Coordinate with technology vendors on technical support cases, troubleshooting, equipment repairs or replacements, and implementation activities.
• As assigned, assist with engineering applications, specialized workstations, and lab or production computers, with the support scope defined jointly by IT leadership and Engineering.

Required Qualifications & Skills

• Education: Bachelor’s degree in computer science, Information Technology, Network Engineering, or a related technical discipline (or equivalent hands‑on experience).
• Experience: Typically, 3–5 years of hands‑on experience across systems administration, network support, infrastructure operations, or enterprise IT support; engineering, manufacturing, or regulated environments are a plus.
• Network Skills: Practical experience troubleshooting switches, firewalls, wireless networks, VLANs, DNS/DHCP, VPNs, and common connectivity issues; familiarity with routing and network security fundamentals.
• Systems Skills: Working knowledge of Windows administration, endpoint management, identity and access management, Linux basics, and virtualization or cloud systems; ability to diagnose and resolve cross‑platform issues.
• Scripting & Automation: Ability to create, test, troubleshoot, and document scripts that automate recurring IT tasks using an appropriate scripting language.
• Security Operations: Experience using endpoint security tools, reviewing alerts and logs, and following documented response procedures.
• U.S. Person Status: Required due to access to export‑controlled data (ITAR/EAR). A security clearance is not required for this position.

Preferred Experience & Certifications

• Experience with Google Cloud administration and Microsoft Azure.
• Prior defense‑industry experience or familiarity with NIST SP 800-171, CMMC, or ITAR/EAR environments.
• Certifications:
  • Cisco Certified Network Associate (CCNA) or equivalent practical networking experience
  • CompTIA Security+ or Network+
  • Relevant Microsoft, Google Workspace, Linux, or endpoint‑management certifications
  • Relevant cloud or cybersecurity operations certification

Help us deploy and scale space infrastructure that will drive our utilization of space forward! We offer a highly competitive benefits package including access to comprehensive medical, dental, and vision coverage, 401(k) retirement plan, life insurance, and paid parental leave, in addition to other benefits.

Star Catcher is an Equal Opportunity Employer; employment with Star Catcher is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

All offers of employment at Star Catcher are contingent upon results of a thorough background check and your ability to provide proof of eligibility to work in the US.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.