IT Infrastructure Support Specialist

North Pole Star, S. de R.L. de C.V.; Medina (MN); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Polaris Inc. is hiring an IT Infrastructure Support Specialist to deploy and support the systems used by Polaris corporate employees in a global enterprise.

You will provide onsite deskside support, manage incidents in ServiceNow, and assist Tier 3 teams across local offices. The role covers enterprise hardware, Windows 11, M365, and macOS, with opportunities to work in office, warehouse, and manufacturing environments.

Qualifikationen

• A 2-year technical degree or equivalent experience is required.
• A minimum of 3 years of onsite deskside IT support experience in an enterprise environment is required.
• Advanced knowledge of modern computer hardware, wired and wireless networking, IP phones, printers, and peripheral computer equipment is required.
• Advanced knowledge of Windows 11, Microsoft M365, and macOS is required.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is required.
• Excellent communication and customer service skills are required.
• Self-motivation and the ability to work independently and collaboratively with remote peers are required.
• Manual and physical dexterity and the ability to lift equipment weighing more than 40 pounds are required.

Aufgaben

• Assess and prioritize daily work from outstanding Worldwide Service Desk issues.
• Own assigned incidents and service requests through resolution, coordinate escalations, and provide timely updates to users.
• Provide rapid-response onsite support to corporate offices and occasional onsite assistance across local corporate locations.
• Support laptops, desktops, custom workstations, proprietary technology, Windows-based operating systems, Microsoft M365 applications, and other software.
• Perform authorized user and endpoint administration in Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft M365.
• Provide hands-on local support for corporate Tier 3 IT teams, including troubleshooting and resolution coordination.
• Coordinate and execute computer deployments, refreshes, replacements, and setups.
• Maintain accurate hardware inventory and asset records, and handle data securely.
• Document incidents, service requests, troubleshooting, and time worked in ServiceNow.
• Create documentation, standard work, and knowledge base articles.
• Act as a local resource for Worldwide Service Desk projects and collaborate with remote and onsite teams.

Kenntnisse

Onsite IT support

Windows 11

Microsoft 365

macOS

Hardware & Networking

End user support

Communication skills

Time management

Physical dexterity

Ausbildung

2-year technical degree

Equivalent experience

Tools

ServiceNow

Active Directory

Intune

Microsoft Entra ID

Microsoft 365 Admin

Jobbeschreibung

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview:

The IT Infrastructure Support Specialist deploys and supports the systems and technologies used by Polaris corporate employees in a global enterprise environment. You will provide responsive onsite deskside support, manage incidents and service requests through resolution, and help maintain reliable endpoint technology across corporate offices. The role also provides hands-on local assistance to corporate Tier 3 IT teams and collaborates with support teams across locations. This position offers broad exposure to enterprise hardware, Microsoft platforms, ServiceNow workflows, and office, warehouse, and manufacturing environments.

Key Responsibilities:

• Assess and prioritize daily work from outstanding Worldwide Service Desk issues.
• Own assigned incidents and service requests through resolution, coordinate escalations, and provide timely updates to users.
• Provide rapid-response onsite support to corporate offices and occasional onsite assistance across local corporate locations.
• Support laptops, desktops, custom workstations, proprietary technology, Windows-based operating systems, Microsoft M365 applications, and other commercial and internally developed software.
• Perform authorized user and endpoint administration in Active Directory, Microsoft Entra ID, Microsoft Intune, and Microsoft M365.
• Provide hands-on local support for corporate Tier 3 IT teams, including troubleshooting, issue reporting, and resolution coordination.
• Coordinate and execute computer deployments, refreshes, replacements, and setups.
• Maintain accurate hardware inventory and asset records, and follow established procedures for equipment recovery, secure data handling, and disposal.
• Document incidents, service requests, troubleshooting activities, and time worked in ServiceNow.
• Create documentation, standard work, and knowledge base articles.
• Act as a local resource for Worldwide Service Desk projects and collaborate with remote and onsite support teams.

Desired Competencies:

• Technical / Functional Expertise: You apply the required technical or professional knowledge to perform your role effectively and stay current within your area of expertise.
• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.

Qualifications:

• A 2-year technical degree or equivalent experience is required.
• A minimum of 3 years of onsite deskside IT support experience in an enterprise environment is required.
• Advanced knowledge of modern computer hardware, wired and wireless networking, IP phones, printers, and peripheral computer equipment is required.
• Advanced knowledge of Windows 11, Microsoft M365, and macOS is required.
• Experience configuring and maintaining laptops and desktops in an enterprise environment is required.
• Excellent communication and customer service skills are required.
• Self-motivation and the ability to work independently and collaboratively with remote peers are required.
• Manual and physical dexterity and the ability to lift equipment weighing more than 40 pounds are required.
• Ability to work in warehouse, office, and manufacturing environments is required.
• Occasional travel may be required.

This position is not eligible for sponsorship.

The starting pay range for Minnesota is $60,000 to $80,000 per year. Individual pay and placement within the range are based on factors including education, experience, knowledge, skills, and geography, and it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & per