IT Infrastructure Specialist

Chemours International Operations Sàrl; Wilmington (DE); Vor Ort; USD 74.000 - 116.000; Vollzeit

Benefits dieser Stelle

401(k) match

Employee stock purchase plan

Tuition reimbursement

Commuter benefits

Learning and development opportunities

Volunteer day

Zusammenfassung

Chemours is seeking an IT Infrastructure Specialist to join the Headquarters IT team in Wilmington, DE. The role provides discreet, executive-level technology support, manages device lifecycles, and ensures secure handling of IT assets for a fast-paced corporate environment.

You will configure Teams Rooms and Live Events, train end users, and develop support documentation while aligning with global policies. This on-site position reports to the Northeast IT Leader.

Qualifikationen

• Associate degree in IT, CS, or related field or equivalent experience.
• 3+ years of direct IT support experience in a corporate/technical environment.
• Strong technical skills supporting desktop hardware, peripherals, and the Microsoft 365 suite.
• Proficiency with Windows 10 and Windows 11.
• Ability to collaborate effectively with technical teams, business partners, and support resources.

Aufgaben

• Provide discreet white-glove technology support for executives, including proactive issue prevention and meeting readiness.
• Manage device lifecycle, staging center operations, deployment, and asset records.
• Coordinate secure packing/shipping/receiving of IT equipment and offboarding processes.
• Configure and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall environments.
• Train employees and end-user support resources on technology usage.
• Develop and maintain clear support documentation and processes for technicians.
• Adhere to established global policies and workflows across support areas.
• Advocate for customers and drive issues to resolution.
• Perform physical tasks up to 50 pounds; work onsite full time.

Kenntnisse

Executive support

Customer service

Microsoft 365

Windows 10/11

Desktop hardware

Ausbildung

Associate degree or equivalent experience

Tools

Dell Certified (preferred)

Microsoft 365 tools (Teams/SharePoint/Power BI)

Jobbeschreibung

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. CREATING ESSENTIAL CHEMISTRY THE WORLD NEEDS At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure, sustainable solutions and more modern living depend on Chemours chemistry. Chemours is seeking an IT Infrastructure Specialist to join our growing Information Technology team. This position will be available at the Chemours Headquarters, Wilmington, Delaware and report directly to the Northeast IT Leader. This highly visible role delivers reliable technology support across corporate functions, with dedicated white-glove support for executives. The IT Infrastructure Specialist proactively resolves issues, supports critical meetings and events, and maintains the equipment and processes needed for safe, effective business operations.

The responsibilities of the position include, but are not limited to, the following:

• Deliver discreet, responsive white-glove technology support for executives, including proactive issue prevention, priority incident resolution, device setup, and meeting and event readiness.
• Manage the full device lifecycle and day-to-day staging center operations, including device preparation, inventory and asset records, hardware and software installation, application configuration and upgrades, deployment, break-fix support, stock control, audit-ready documentation, asset return, and end-of-life management.
• Coordinate the secure packing, shipping, receiving, tracking, and distribution of IT equipment, and support employee offboarding through timely asset collection, return validation, asset record updates, and routing devices for reuse, repair, or disposal.
• Configure, manage, and troubleshoot Microsoft Teams Rooms, Live Events, and Town Hall environments.
• Train employees and end-user support resources on the effective use of technology, as appropriate.
• Develop and maintain clear support documentation, tools, and processes for support technicians.
• Adhere to established procedures, global policies, and process workflows across all support areas.
• Advocate for customers by understanding their needs, communicating clearly, and driving issues through resolution.
• Perform physical tasks, including lifting up to 50 pounds, as needed.
• Work onsite full time, as required for this role.

The following is required for this role:

• Demonstrated professionalism when supporting executives and exceptional customer service skills, with the discretion, sound judgment, adaptability, composure, active listening, and clear communication needed to build trust and manage sensitive, high-priority requests.
• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of direct IT support experience in a corporate or technical environment.
• Strong technical skills supporting desktop and PC hardware, peripherals, and the Microsoft 365 suite.
• Proficiency with Microsoft operating systems, including Windows 10 and Windows 11.
• Proven ability to collaborate effectively with technical teams, business partners, and support resources.

The following is preferred for this role:

• Dell Certified Support Technician or equivalent certification.
• Experience with Microsoft 365 services and tools, such as Teams, SharePoint, Power BI, or Power Automate.
• Experience with Microsoft Teams Phone and related Teams capabilities.
• Experience with Microsoft Endpoint Configuration Manager/Intune or related endpoint management tools.
• Experience with endpoint security tools or Windows scripting languages such as PowerShell or Batch.

Benefits:

• Competitive Compensation
• Comprehensive Benefits Packages
• 401(k) Match (US ONLY)
• Employee Stock Purchase Program (COUNTRY SPECIFIC)
• Tuition Reimbursement
• Commuter Benefits (COUNTRY SPECIFIC)
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Day

We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.

Learn more about Chemours and our culture by visiting Chemours.com/careers.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. (US ONLY) Chemours is an E-Verify employer. Candidates must be able to perform all duties listed with or without accommodation. (US ONLY)

Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position.

If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry." Every day Chemours delivers Trusted Chemistry that enables products and technologies that people rely on to live better and thrive.

A global leader in industrial and specialty chemicals, our chemistry enables vital innovations from high-performance computing, artificial intelligence (AI), and advanced electronics to batteries for electric and low-emissions vehicles, climate friendly cooling, paints and durable coatings for advanced infrastructure, and more. Through our three businesses - Thermal & Specialized Solutions, Titanium Technologies, and Advanced Performance Materials - we deliver chemistry-based innovations that solve our customers’ biggest challenges.

Pay Range (in local currency): $73,947.00 - $115,542.00

Chemours Level: 23

Annual Bonus Target: 6%

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry." Every day Chemours delivers Trusted Chemistry that enables products and technologies that people rely on to live better and thrive.

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